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How to notify the "hold" state to Amazon Connect app? #706

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phuhk opened this issue Jan 15, 2025 · 1 comment
Open

How to notify the "hold" state to Amazon Connect app? #706

phuhk opened this issue Jan 15, 2025 · 1 comment
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@phuhk
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phuhk commented Jan 15, 2025

Regards Handle call holding section, we should call meetingSession.audioVideo.stop() when action.isOnHold is true. But by doing that, the Amazon Connect will ended a call and update to "After The Work". Am I missing something?
@georgezy-amzn
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Hi, meetingSession.audioVideo.stop() is a recommendation for meeting use cases in general, it doesn't apply to Connect use case. For Connect use case, please create a support case to Connect.

@dylonChime dylonChime added the question Further information is requested label Jan 23, 2025
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@phuhk @dylonChime @georgezy-amzn