test-workspace.json

{
  "name": "Retail Example",
  "intents": [
    {
      "intent": "Customer_Care_Notification_Preferences",
      "examples": [
        {
          "text": "Tell me process to change alerts method"
        },
        {
          "text": "Notifications are to be received on sms"
        },
        {
          "text": "I want to stop getting emails every time my card gets swiped"
        },
        {
          "text": "I want my bank messages to notify me on emails as well"
        },
        {
          "text": "I request to get alerts via email"
        },
        {
          "text": "I need to change my current alert method to something else"
        },
        {
          "text": "How to switch over from sms to email delivery alert?"
        },
        {
          "text": "How to customize notifications that I am receiving?"
        },
        {
          "text": "How to change my notification preferences?"
        },
        {
          "text": "How do I change credit card transaction alerts?"
        },
        {
          "text": "How can I update my delivery methods?"
        },
        {
          "text": "How can I modify notification alerts?"
        },
        {
          "text": "How can I edit delivery methods to new one?"
        },
        {
          "text": "How can I change delivery method?"
        },
        {
          "text": "Changing my notification preferences"
        },
        {
          "text": "Change notifications to sms"
        },
        {
          "text": "Can you send text notifications to additional mobile number?"
        },
        {
          "text": "Can you send alert on my whatsapp?"
        },
        {
          "text": "Can you help me with changing delivery method?"
        },
        {
          "text": "Can I use another way of receiving alerts by editing existing one?"
        }
      ],
      "description": "Manage user's notifications."
    },
    {
      "intent": "eCommerce_Payment_Due_Date",
      "examples": [
        {
          "text": "When is the day for paying the bils?"
        },
        {
          "text": "Can you remind me when is my payment due day?"
        },
        {
          "text": "Could you pls advise on due date of my bill?"
        },
        {
          "text": "Date of payment"
        },
        {
          "text": "How can I check when my monthly payment is due?"
        },
        {
          "text": "I need to know the due date for my phone bill"
        },
        {
          "text": "Is there any grace period with due dates?"
        },
        {
          "text": "I wonder what is my payment date?"
        },
        {
          "text": "I would like to know the due date of my bill"
        },
        {
          "text": "Next billing due"
        },
        {
          "text": "On what day is my cellphone payment due?"
        },
        {
          "text": "Statement due"
        },
        {
          "text": "What day do I have to make my payment by?"
        },
        {
          "text": "When due?"
        },
        {
          "text": "When is my current amount due?"
        },
        {
          "text": "When is my current bill pay date?"
        },
        {
          "text": "When is my payment due by?"
        },
        {
          "text": "When is the next payment date?"
        },
        {
          "text": "When will be my next day of payment?"
        },
        {
          "text": "Which is the deadline for the settlement of my bills?"
        }
      ],
      "description": "Inquire about when the next payment is due."
    },
    {
      "intent": "Customer_Care_Report_Fraudulent_Use",
      "examples": [
        {
          "text": "Frauded login"
        },
        {
          "text": "Where to inform on a skeptical profile login?"
        },
        {
          "text": "What should I do with an unknown visitor?"
        },
        {
          "text": "What should I do to report a scam? what can I do to report unauthorized log in?"
        },
        {
          "text": "Want to report data breach"
        },
        {
          "text": "Strange activity"
        },
        {
          "text": "Someone has opened an account in my name"
        },
        {
          "text": "My account is been misused. can you assist me with this"
        },
        {
          "text": "I want to make you aware of a case of fake login"
        },
        {
          "text": "Is there contact information to report unauthorized logins?"
        },
        {
          "text": "Is there a way to alert you to a suspicious login?"
        },
        {
          "text": "I'm worried that my savings account might have been compromised."
        },
        {
          "text": "How would I go about telling someone of unwanted usage of my account?"
        },
        {
          "text": "How to register fraud for savings or checking account?"
        },
        {
          "text": "How to inform on dubious proceedings?"
        },
        {
          "text": "How do I respond to texts that I do not think are true?"
        },
        {
          "text": "How do I notify you that my account has been accessed without my permission?"
        },
        {
          "text": "Who do I tell about suspect activity?"
        },
        {
          "text": "How can I tell you if there is a suspect in the record?"
        },
        {
          "text": "How can I report non authorized user?"
        }
      ],
      "description": "Report the fraudulent use of an account."
    },
    {
      "intent": "Customer_Care_Products_Offered",
      "examples": [
        {
          "text": "Catalogue look"
        },
        {
          "text": "What products do you offer in the company?"
        },
        {
          "text": "What products can I get from your company?"
        },
        {
          "text": "What products are offered in the company?"
        },
        {
          "text": "What product do you recommend for a tech consultant?"
        },
        {
          "text": "What potential products or services are available?"
        },
        {
          "text": "What kinds of products do you sell?"
        },
        {
          "text": "What kind of products are available?"
        },
        {
          "text": "What does your shop provide?"
        },
        {
          "text": "What does your business sell?"
        },
        {
          "text": "What are your business banking products?"
        },
        {
          "text": "Tell me about shoes"
        },
        {
          "text": "Show me some cars"
        },
        {
          "text": "Show me retirement products"
        },
        {
          "text": "New products"
        },
        {
          "text": "Need to know what products you have"
        },
        {
          "text": "I would like to know what I can buy"
        },
        {
          "text": "Items currently sold"
        },
        {
          "text": "Items available?"
        },
        {
          "text": "I need information on one of your products"
        }
      ],
      "description": "Find products that are available for purchase."
    },
    {
      "intent": "Customer_Care_Program_Inquiry",
      "examples": [
        {
          "text": "Are past purchases rewarded?"
        },
        {
          "text": "What about your loyalty program?"
        },
        {
          "text": "Rewards frequent purchasing?"
        },
        {
          "text": "Reward scheme?"
        },
        {
          "text": "Reward points backdated?"
        },
        {
          "text": "Receive credits buys?"
        },
        {
          "text": "Loyalty rewards program?"
        },
        {
          "text": "Is there a rewards system for customers?"
        },
        {
          "text": "Is there a program that rewards me for my use?"
        },
        {
          "text": "Is there a customer loyalty program of some sort available at the moment?"
        },
        {
          "text": "Is there a bonus group offered?"
        },
        {
          "text": "Is it possible to obtain points for buys I have made in the past?"
        },
        {
          "text": "If I purchase frequently will I get benefits?"
        },
        {
          "text": "Frequent purchaser benefits?"
        },
        {
          "text": "Do you have a points program?"
        },
        {
          "text": "Do I get anything for buying a lot?"
        },
        {
          "text": "Can I receive loyalty credit for previous acquisitions?"
        },
        {
          "text": "Can I get points on transactions I've already made?"
        },
        {
          "text": "Can I get points for stuff I bought?"
        },
        {
          "text": "Are pre-purchased items eligible for rewards?"
        }
      ],
      "description": "Learn about customer loyalty programs."
    },
    {
      "intent": "Customer_Care_User_Profile",
      "examples": [
        {
          "text": "There is a typo in my listed email address, I need to fix it"
        },
        {
          "text": "Can I set another email address for my account?"
        },
        {
          "text": "Can you help me change the contact email for my account?"
        },
        {
          "text": "Can you please make changes in my account regarding my phone contact information?"
        },
        {
          "text": "Change mailing address"
        },
        {
          "text": "Could you change the phone number in my profile?"
        },
        {
          "text": "Delete a number on my account"
        },
        {
          "text": "I got a new number, help me edit my account"
        },
        {
          "text": "I have a new email account and would like to change my primary contact email. how do I do this?"
        },
        {
          "text": "I moved and have a new landline number. where do I go to update my contact information?"
        },
        {
          "text": "I'm trying to change the email address associated with my account but it keeps giving me an error message can I do it with you?"
        },
        {
          "text": "I need to change my contact information."
        },
        {
          "text": "I need to update the email on my account"
        },
        {
          "text": "I need to update the phone number that you have listed as my contact phone number."
        },
        {
          "text": "It seems like you have my old contact phone number on file, so I would like to have it updated, with your help."
        },
        {
          "text": "I want to change my home address in payment associated with my account, what steps"
        },
        {
          "text": "I will be moving next month. when do I need to give you my new address?"
        },
        {
          "text": "I wish to amend my email address please"
        },
        {
          "text": "I would like to change my contact information. can this be done online or do I have to come in?"
        },
        {
          "text": "I would like to update the email for my online account"
        }
      ],
      "description": "Change user's information on their account."
    },
    {
      "intent": "eCommerce_Balance_Inquiry",
      "examples": [
        {
          "text": "Can I see my account balance?"
        },
        {
          "text": "Yes, I want to check my balance"
        },
        {
          "text": "What was my account balance as of june 1st, 2016?"
        },
        {
          "text": "What's my balance?"
        },
        {
          "text": "What is the remaining balance?"
        },
        {
          "text": "What is my full balance?"
        },
        {
          "text": "What is my current outstanding?"
        },
        {
          "text": "Show balance"
        },
        {
          "text": "I would like to check how much my bill is please thank you"
        },
        {
          "text": "I want to ask about my account balance"
        },
        {
          "text": "I'd like to find out how much I owe"
        },
        {
          "text": "How much is my next payment?"
        },
        {
          "text": "Hello. I want to know how much I have to pay this month"
        },
        {
          "text": "Give me the amount due"
        },
        {
          "text": "Current bill amount"
        },
        {
          "text": "Can you tell me my current balance please?"
        },
        {
          "text": "Can you tell me how much my bill is for this month, I think it is going to be expensive?"
        },
        {
          "text": "Can you help me check my balance?"
        },
        {
          "text": "Can you assist me to check my balance?"
        },
        {
          "text": "Can I check my data balance?"
        }
      ],
      "description": "Inquire about an account balance."
    },
    {
      "intent": "eCommerce_Modify_Product_Order",
      "examples": [
        {
          "text": "Can I change the number on the order from three to four?"
        },
        {
          "text": "Can I change my order for a new device?"
        },
        {
          "text": "I would like to modify an order I made."
        },
        {
          "text": "I would like to add additional items to an order."
        },
        {
          "text": "I want to update my order."
        },
        {
          "text": "I want to modify an order made"
        },
        {
          "text": "I want to edit an order"
        },
        {
          "text": "I want to change my last order but I don't want to cancel it. can I do that?"
        },
        {
          "text": "Is there a way to modify a previous order?"
        },
        {
          "text": "I ordered a new phone today but forgot to add an extra charger. can you please add it to my original order."
        },
        {
          "text": "I need to make a change to my current order"
        },
        {
          "text": "I need to change my order help please"
        },
        {
          "text": "I need to amend the order I placed yesterday please"
        },
        {
          "text": "I'd like to change some things with my most recent order"
        },
        {
          "text": "How do I change the phone that I ordered?"
        },
        {
          "text": "How can I chance my order?"
        },
        {
          "text": "Hey I would like to change the delivery date on my order please"
        },
        {
          "text": "Changed mind on last order"
        },
        {
          "text": "Can you help me modify the order that I just placed?"
        },
        {
          "text": "Can you change the order I just placed?"
        }
      ],
      "description": "Change or modify a placed order."
    },
    {
      "intent": "eCommerce_Cancel_Product_Order",
      "examples": [
        {
          "text": "Please cancel the order I've made this morning"
        },
        {
          "text": "I would like to cancel my order"
        },
        {
          "text": "Cancel existing order"
        },
        {
          "text": "Cancel order placed earlier"
        },
        {
          "text": "Cancel order submitted today"
        },
        {
          "text": "Can you help me to cancel my last order?"
        },
        {
          "text": "Can you help me to cancel the order which I just placed a few minutes ago?"
        },
        {
          "text": "How can I cancel my order of your extended data service?"
        },
        {
          "text": "How can I cancel my previous order?"
        },
        {
          "text": "I just placed and order, but I need to cancel it."
        },
        {
          "text": "I made an order yesterday, can I cancel it?"
        },
        {
          "text": "I need to cancel an order that I placed."
        },
        {
          "text": "I need to cancel the most recent order. how do I do this?"
        },
        {
          "text": "I need to speak to someone about an order I made not long ago, I need to cancel it please"
        },
        {
          "text": "I recently placed an order for a new phone online. I've changed my mind. can you please cancel my order?"
        },
        {
          "text": "I've bought an keyboard and id like to cancel it"
        },
        {
          "text": "I want to cancel the new device switch order I placed"
        },
        {
          "text": "I want to cancel the order"
        },
        {
          "text": "I wish to cancel my last order."
        },
        {
          "text": "I wish to cancel my recent order"
        },
        {
          "text": "Please cancel the order that was recently placed."
        }
      ],
      "description": "Cancel an order."
    },
    {
      "intent": "Customer_Care_Profile_Security_Questions",
      "examples": [
        {
          "text": "Why do I need to answer security questions when I speak to a representative on the phone?"
        },
        {
          "text": "Can I change the saved security questions I use when accessing my account via the phone?"
        },
        {
          "text": "Can I reset my online security answer?"
        },
        {
          "text": "Can you reset my security question?"
        },
        {
          "text": "Help me with security questions"
        },
        {
          "text": "Hi I want to know if I can change my security settings for talking to customer services over the phone?"
        },
        {
          "text": "How can I set up a phone security question?"
        },
        {
          "text": "I have a feeling that default security questions for accessing my account are too generic and weak. is there a way to have them changed?"
        },
        {
          "text": "I have forgotten my phone security questions"
        },
        {
          "text": "I need to change my questions to get in"
        },
        {
          "text": "Is it possible to change the security questions I use to access my account when I call you?"
        },
        {
          "text": "It has been a while since I updated my online security questions. can you give me directions on how I can edit my account to create better, more recent and more secure questions?"
        },
        {
          "text": "I want to know my security question when I'm dealing with customer service representative."
        },
        {
          "text": "I would like to change the security question used to access my account. could you please explain the procedure."
        },
        {
          "text": "My email may have been hacked so I'm changing all my passwords and security questions can you change the ones I use for talking to customer support?"
        },
        {
          "text": "Security question answers"
        },
        {
          "text": "Security verification question"
        },
        {
          "text": "Update security questions"
        },
        {
          "text": "What are my profile questions?"
        },
        {
          "text": "When I talk to a customer rep, what security questions can I use?"
        }
      ],
      "description": "Review or change user's security questions."
    },
    {
      "intent": "eCommerce_Refund_Payment",
      "examples": [
        {
          "text": "Where can I get refunds?"
        },
        {
          "text": "Arrange refund"
        },
        {
          "text": "Can I get a refund on the activation fee?"
        },
        {
          "text": "Can I get a refund when my internet was out for 6 hours?"
        },
        {
          "text": "Can I get my last month refunded due to the contract cancelation?"
        },
        {
          "text": "Can I just have a full refund?"
        },
        {
          "text": "Can you refund all payments?"
        },
        {
          "text": "Do I get a refund if I paid too much?"
        },
        {
          "text": "I am unfairly charged. am I going to be refunded?"
        },
        {
          "text": "If I cancel some services which have been prepaid, can I receive a refund for part of what has already been paid? what is your refund policy?"
        },
        {
          "text": "I paid my bill twice last month. can you refund my last payment?"
        },
        {
          "text": "Is it possible to refund the latest payment that I made?"
        },
        {
          "text": "I want a refund on the previous purchase I made."
        },
        {
          "text": "I was charged for services that I don't subscribe to. how can I go about getting a refund"
        },
        {
          "text": "I was overcharged on my last bill, I need that refunded."
        },
        {
          "text": "I would like a refund for the service outage last month please."
        },
        {
          "text": "My credit card was double charged for my last bill. how do I get the extra charge refunded to it?"
        },
        {
          "text": "My service was interrupted for 5 days. I would like a refund based on the time that the service was unavailable."
        },
        {
          "text": "Refund my payment"
        },
        {
          "text": "Who do I have to speak to get a refund on one of my payments?"
        }
      ],
      "description": "Request a refund for a payment."
    },
    {
      "intent": "eCommerce_Defer_Payment",
      "examples": [
        {
          "text": "Bill extension"
        },
        {
          "text": "Can I ask for a payment deferment?"
        },
        {
          "text": "Can I defer a bill please?"
        },
        {
          "text": "Can I defer the balance on my account?"
        },
        {
          "text": "Can I delay a payment for a couple of days?"
        },
        {
          "text": "Can I pay my bill later than due date?"
        },
        {
          "text": "Can you get payment extension?"
        },
        {
          "text": "Could the due date for my next bill be delayed? I have changed jobs and my old company did not yet pay me?"
        },
        {
          "text": "Hi. my payment due date is't convenient for me. could I change it?"
        },
        {
          "text": "How can avoid late fees?"
        },
        {
          "text": "How can I extent the due date of my payments?"
        },
        {
          "text": "How can I postpone making a payment?"
        },
        {
          "text": "I am not able to pay my bill this week. can you please extend the bill due date by 1 week"
        },
        {
          "text": "I can't pay my bill on time, can I pay it the week after it's due?"
        },
        {
          "text": "I'd like to delay this month's payment by a week please."
        },
        {
          "text": "I need to defer my bill payment by 7 days."
        },
        {
          "text": "Is there any way that I can defer a payment for my phone? I will be on vacation and won't be able to do it from overseas?"
        },
        {
          "text": "I would like to extend my payment due date"
        },
        {
          "text": "Payment after due date"
        },
        {
          "text": "Please keep power on I can pay you later"
        }
      ],
      "description": "Delay the payment due date for a current bill."
    },
    {
      "intent": "Customer_Care_Contact_Us",
      "examples": [
        {
          "text": "Can you give me the number to the general manager?"
        },
        {
          "text": "Who can I call?"
        },
        {
          "text": "Which is the number of the main office here in los angeles?"
        },
        {
          "text": "Where can I reach the company personally?"
        },
        {
          "text": "What is you email?"
        },
        {
          "text": "What is the phone number to call to order new line of service?"
        },
        {
          "text": "What is the customer number?"
        },
        {
          "text": "What is the closest store's phone number?"
        },
        {
          "text": "Tell me the number to your general department"
        },
        {
          "text": "Need your phone number"
        },
        {
          "text": "I would like to speak to customer service."
        },
        {
          "text": "I want to know number to the store closest to me"
        },
        {
          "text": "Is there a phone number to your shop at fort worth tx?"
        },
        {
          "text": "I need someone to call me. can you please arrange that!?"
        },
        {
          "text": "How do I best contact you when there has been a problem with my bill?"
        },
        {
          "text": "How can I contact your business?"
        },
        {
          "text": "Hi can you let me have the telephone number of my local store please?"
        },
        {
          "text": "Can I text you a question?"
        },
        {
          "text": "Can I get some more information?"
        },
        {
          "text": "Can I contact the business by post?"
        }
      ],
      "description": "Find basic contact information."
    },
    {
      "intent": "Customer_Care_Store_Hours",
      "examples": [
        {
          "text": "Are the stores open early?"
        },
        {
          "text": "What time do stores close?"
        },
        {
          "text": "What time does the central manchester store shut on a saturday?"
        },
        {
          "text": "What time are you closing today?"
        },
        {
          "text": "What is the opening time for the washington store?"
        },
        {
          "text": "What are your hous?"
        },
        {
          "text": "What are ur opening hours?"
        },
        {
          "text": "What are the saturday opening times for the local store?"
        },
        {
          "text": "What are the hours of operation?"
        },
        {
          "text": "What are the business hours of the store nearest to me?"
        },
        {
          "text": "Is the branch open now?"
        },
        {
          "text": "How long are you open?"
        },
        {
          "text": "How early do you open?"
        },
        {
          "text": "Does the store in the city center opens till 8pm on weekends?"
        },
        {
          "text": "Can you tell me how late the stores are open till?"
        },
        {
          "text": "At what hour can I swing by?"
        },
        {
          "text": "Are you open on sundays, and if so what are the hours?"
        },
        {
          "text": "What time is your store open on saturday?"
        },
        {
          "text": "Are you open on bank holidays?"
        },
        {
          "text": "Are you open during thanksgiving?"
        }
      ],
      "description": "Find business hours."
    },
    {
      "intent": "Customer_Care_Authorized_User",
      "examples": [
        {
          "text": "Can you help me add another user to this account?"
        },
        {
          "text": "Add new user please"
        },
        {
          "text": "Add user"
        },
        {
          "text": "Can I add another person to have authority over my account?"
        },
        {
          "text": "Can I add another user?"
        },
        {
          "text": "Hi, how can I add a user so he can have all the access to my account?"
        },
        {
          "text": "I'd like to add a person to my billing account"
        },
        {
          "text": "I need to add someone to my account settings."
        },
        {
          "text": "Is it possible to add a user that is allowed to do change everything but cannot anything on the financial part?"
        },
        {
          "text": "I want to add a new user who can make changes to and use the account, while I retain sole ownership?"
        },
        {
          "text": "I want to add a secondary user to my account"
        },
        {
          "text": "I want to add my roommate to my plan, but keep sending the bill to me. can I do that here?"
        },
        {
          "text": "I want to add my wife to the account"
        },
        {
          "text": "I want to add someone who can access my account."
        },
        {
          "text": "I want to authorize my spouse to be able to make changes in my account, but not correlated with any financial or ownership responsibilities."
        },
        {
          "text": "I would like to add an authorized user to my account."
        },
        {
          "text": "I would like to add my son to my account. I want him to be able to access the account and to make any changes he needs. can you help me with this?"
        },
        {
          "text": "I would like to add my wife to my account with access and management privileges"
        },
        {
          "text": "I would like to add someone to my account who will be authorized to access the account and make changes."
        },
        {
          "text": "Please update my account to allow my spouse to access the account?"
        }
      ],
      "description": "Change who has access to an account."
    },
    {
      "intent": "eCommerce_Create_Product_Order",
      "examples": [
        {
          "text": "Buy accessories"
        },
        {
          "text": "Where to buy a camera?"
        },
        {
          "text": "Where I can order?"
        },
        {
          "text": "What are the methods to place an order?"
        },
        {
          "text": "Purchase something new"
        },
        {
          "text": "Place order for device"
        },
        {
          "text": "Order and payment for device"
        },
        {
          "text": "Ok order this for me"
        },
        {
          "text": "Make the order again"
        },
        {
          "text": "I would like to purchase a new device for cash"
        },
        {
          "text": "I would like a sim"
        },
        {
          "text": "I want to reorder"
        },
        {
          "text": "I need some assistance in purchasing a pre paid mobile phone as well as a sim"
        },
        {
          "text": "I need jeans"
        },
        {
          "text": "I need a new cell phone"
        },
        {
          "text": "I am ready to order now."
        },
        {
          "text": "How do I go about placing an order with you?"
        },
        {
          "text": "Help me to create a new order"
        },
        {
          "text": "Can you tell me which phones are on sale this week? I want to buy a new phone?"
        },
        {
          "text": "Can I order some products?"
        }
      ],
      "description": "Place an order."
    },
    {
      "intent": "eCommerce_Dispute",
      "examples": [
        {
          "text": "I'm not at all pleased with your data speed and I don't feel like I'm getting my money's worth. so I'd like an adjustment"
        },
        {
          "text": "Why was I charged multiple times for the same purchase?"
        },
        {
          "text": "Why was I charged an administration fee?"
        },
        {
          "text": "Why late fee?"
        },
        {
          "text": "Why is there an increase in this months bill from last month?"
        },
        {
          "text": "What's a 'restoral fee' and why did you charge me $50.00 for it?"
        },
        {
          "text": "What is the $5.00 charge related to?"
        },
        {
          "text": "What do I do if my bill is wrong?"
        },
        {
          "text": "What are the items on my bill?"
        },
        {
          "text": "Please check the output for my last credit card transaction"
        },
        {
          "text": "Need explanation for the settlement of loan against credit card"
        },
        {
          "text": "I noticed on my bill that I get charged every month for an extra line. I do not have an extra line. can you please check?"
        },
        {
          "text": "I need to request an adjustment on my billing statement."
        },
        {
          "text": "I need to readjust my credit card, I am getting endless late fee's despite paying on the due date, I want answers."
        },
        {
          "text": "I don't agree with the charge"
        },
        {
          "text": "I'd like credit for interrupted service."
        },
        {
          "text": "How to get a bill corrected?"
        },
        {
          "text": "Explain phone bill"
        },
        {
          "text": "Can you help me understand my bill?"
        },
        {
          "text": "Can you change my bill?"
        }
      ],
      "description": "Dispute an issue about a bill."
    },
    {
      "intent": "eCommerce_Statements",
      "examples": [
        {
          "text": "Can I check my bill?"
        },
        {
          "text": "What are the steps for checking credit card statement for particular duration?"
        },
        {
          "text": "What are my bills details?"
        },
        {
          "text": "What was my last bill?"
        },
        {
          "text": "Show my bill"
        },
        {
          "text": "My bank statement shows an unexpected payment to you so I would like a copy of my latest billing statement."
        },
        {
          "text": "I want to request a credit card statement"
        },
        {
          "text": "I want a physical copy of credit card history"
        },
        {
          "text": "I want a copy of the bill from last month"
        },
        {
          "text": "I wanna see my bill"
        },
        {
          "text": "Is there any sort of extra fee for paper invoices?"
        },
        {
          "text": "I seem to have misplaced my most recent billing statement and would appreciate if you sent me a replacement one."
        },
        {
          "text": "I need to know more about my paper statements that I receive at home"
        },
        {
          "text": "How do I view my e-bill?"
        },
        {
          "text": "How do I get a previous month's bill?"
        },
        {
          "text": "How can I save statements of credit card?"
        },
        {
          "text": "Help me find my bill"
        },
        {
          "text": "Could you please send a print out of my late statement?"
        },
        {
          "text": "Can I request credit card statement right from this chat window?"
        },
        {
          "text": "Can I get another copy of my bill?"
        }
      ],
      "description": "Request a billing statement."
    },
    {
      "intent": "Customer_Care_Store_Location",
      "examples": [
        {
          "text": "Looking for a location"
        },
        {
          "text": "Where is your office?"
        },
        {
          "text": "Where is?"
        },
        {
          "text": "Where are you located?"
        },
        {
          "text": "Where are the store locations closest to davis city hall?"
        },
        {
          "text": "What is the store near my zip code?"
        },
        {
          "text": "What is the nearest branch?"
        },
        {
          "text": "What is the closest store to my address?"
        },
        {
          "text": "What is the closest pharmacy?"
        },
        {
          "text": "Show me nearest service center"
        },
        {
          "text": "Restuarants nearby please"
        },
        {
          "text": "I want to know about a store"
        },
        {
          "text": "Is there any shopping mall around me?"
        },
        {
          "text": "I need help with find a store"
        },
        {
          "text": "I'd like to go to a store"
        },
        {
          "text": "Go to your company"
        },
        {
          "text": "Find store"
        },
        {
          "text": "Do you have an office in denver?"
        },
        {
          "text": "Can you tell me about physical locations you have in new jersey?"
        },
        {
          "text": "Can you help me find locations in the general area of downtown baltimore?"
        }
      ],
      "description": "Locate a physical store location or an address."
    },
    {
      "intent": "eCommerce_Past_Payment_Inquiry",
      "examples": [
        {
          "text": "When was this specific payment made?"
        },
        {
          "text": "Can I get a payment record for these whole year?"
        },
        {
          "text": "Indicate payment for the purchase of my device six months ago"
        },
        {
          "text": "I'd like to check the status of a bill I paid as it has not been credited to my account."
        },
        {
          "text": "I can't find my payment"
        },
        {
          "text": "I already pay that in this month"
        },
        {
          "text": "How do I review my payments?"
        },
        {
          "text": "How can I know my payment went through?"
        },
        {
          "text": "Have I paid my bill?"
        },
        {
          "text": "Does the payment for july is already done?"
        },
        {
          "text": "Can you tell me if I paid my bill with my credit card?"
        },
        {
          "text": "I need some details about my last month payment."
        },
        {
          "text": "I paid my bill but got sent an overdue notice, my bank statement shows it went through so why does it say its overdue?"
        },
        {
          "text": "I want payment information by a device two months ago"
        },
        {
          "text": "I want to make sure that a payment was credited to my account. can you verify that?"
        },
        {
          "text": "My bill says I didn't make a payment last month, but I did, can you look into this please?"
        },
        {
          "text": "Past payment"
        },
        {
          "text": "Verify payment"
        },
        {
          "text": "Wanted to make sure my payment was received."
        },
        {
          "text": "What is the confirmation number for the payment I made on july 4, 2016?"
        }
      ],
      "description": "Inquire about payments made in the past."
    },
    {
      "intent": "purchase",
      "examples": [
        {
          "text": "laptop with more than 3GB memory"
        },
        {
          "text": "64gb ipad"
        },
        {
          "text": "xbox one"
        },
        {
          "text": "playstation 4"
        },
        {
          "text": "bluray dvd player"
        },
        {
          "text": "32\" 4K tv"
        },
        {
          "text": "laptop under $300"
        },
        {
          "text": "refrigerator with black matte finish"
        },
        {
          "text": "17\" tablet"
        },
        {
          "text": "macbook pro"
        }
      ],
      "description": "Send to eCommerce catalog to buy something"
    },
    {
      "intent": "Customer_Care_Loyalty_Status",
      "examples": [
        {
          "text": "Points balance?"
        },
        {
          "text": "Points statement?"
        },
        {
          "text": "See available rewards?"
        },
        {
          "text": "View my reward status."
        },
        {
          "text": "What is my frequent buyer credit accumulation?"
        },
        {
          "text": "What is my reward tier right now?"
        },
        {
          "text": "What is the new point total?"
        },
        {
          "text": "What's the number of mileage that I have on my account?"
        },
        {
          "text": "Where do I learn my frequent purchaser tier?"
        },
        {
          "text": "Where is my points shown at?"
        },
        {
          "text": "You can show to me my points?"
        },
        {
          "text": "How do I get a loyalty card?"
        },
        {
          "text": "Check rewards"
        },
        {
          "text": "Customer loyalty status"
        },
        {
          "text": "How can I see the points on my account?"
        },
        {
          "text": "How do I verify my rewards balance?"
        },
        {
          "text": "How many loyalty bonus points do I have?"
        },
        {
          "text": "Can you tell me the status of my reward?"
        },
        {
          "text": "How many miles do I have?"
        },
        {
          "text": "Please display my loyalty credits."
        },
        {
          "text": "Please inform me of my current status?"
        }
      ],
      "description": "Inquire about customer loyalty program status."
    },
    {
      "intent": "Customer_Care_Cancel_Account",
      "examples": [
        {
          "text": "Cancel service please"
        },
        {
          "text": "Cancel account"
        },
        {
          "text": "Cancel plan"
        },
        {
          "text": "Can you please terminate this service?"
        },
        {
          "text": "How do I cancel my phone service with your company?"
        },
        {
          "text": "How do I close out my account?"
        },
        {
          "text": "I am not very happy with services rendered on your part and want my account closed."
        },
        {
          "text": "Id like to cancel or stop my service from my account"
        },
        {
          "text": "I need help with cancellation"
        },
        {
          "text": "I need to close my account at this time."
        },
        {
          "text": "I want to cancel."
        },
        {
          "text": "I want to cancel my service"
        },
        {
          "text": "I want to disconnect my service"
        },
        {
          "text": "I would like to cancel my service, can you do that for me?"
        },
        {
          "text": "My phone is broken so I am wondering if I could cancel my contract"
        },
        {
          "text": "Please close my data card account"
        },
        {
          "text": "Put an end to my account."
        },
        {
          "text": "Terminate service"
        },
        {
          "text": "What do I have to do to stop all my services with you and close my account?"
        },
        {
          "text": "What is the procedure on canceling my account?"
        }
      ],
      "description": "Cancel or close an account."
    },
    {
      "intent": "eCommerce_Make_A_Payment",
      "examples": [
        {
          "text": "Bugger me I wanna pay me bill"
        },
        {
          "text": "Can I do a bill payment?"
        },
        {
          "text": "Can I pay my bill?"
        },
        {
          "text": "Can you assist me with paying my bill?"
        },
        {
          "text": "Handle payment?"
        },
        {
          "text": "How can I pay off my balance?"
        },
        {
          "text": "I also want to make a payment when I have you here on chat"
        },
        {
          "text": "I'd like to pay"
        },
        {
          "text": "I need to pay the cost of my service plan"
        },
        {
          "text": "I need to schedule a payment"
        },
        {
          "text": "Want to pay"
        },
        {
          "text": "I think I'm gonna pay the bill"
        },
        {
          "text": "I want to make a one time payment and enter my debit card payment information"
        },
        {
          "text": "I want to make payment"
        },
        {
          "text": "I want to pay my bill with a credit card"
        },
        {
          "text": "I would like to ask a question about making a payment."
        },
        {
          "text": "Pay my account"
        },
        {
          "text": "Request bill pay"
        },
        {
          "text": "Right now, I am in a different city and how to make cash payment as today is the due date"
        },
        {
          "text": "Schedule payment"
        }
      ],
      "description": "Make a payment."
    },
    {
      "intent": "Customer_Care_Appointments",
      "examples": [
        {
          "text": "I want to cancel the appointment that I have with the store"
        },
        {
          "text": "Can someone support me at home?"
        },
        {
          "text": "Can you explain me this in my house?"
        },
        {
          "text": "Could I speak to someone in the store next tuesday?"
        },
        {
          "text": "Could you cancel the engagement I had tomorrow in my apartment?"
        },
        {
          "text": "How can I change the schedule?"
        },
        {
          "text": "Is it possible to set a date?"
        },
        {
          "text": "I am due at a store tomorrow at 2pm and wish to change my appointment please?"
        },
        {
          "text": "I need to reschedule"
        },
        {
          "text": "I prefer a face to face visit"
        },
        {
          "text": "Can I book an in person session to learn how to use my new phone at the store near my house?"
        },
        {
          "text": "I want to talk in person with someone about my case"
        },
        {
          "text": "I would like to discuss my situation face to face"
        },
        {
          "text": "I would like to make an appointment to visit the nearest store to my location."
        },
        {
          "text": "Make an appointment"
        },
        {
          "text": "Set up an appt"
        },
        {
          "text": "Store appointment"
        },
        {
          "text": "Want to change my visit"
        },
        {
          "text": "What time can I meet the staff?"
        },
        {
          "text": "When can I meet with one of your employees at your store?"
        }
      ],
      "description": "Schedule or manage an in-store appointment."
    },
    {
      "intent": "Customer_Care_Redeem_Points",
      "examples": [
        {
          "text": "I wish to go about caching in my points for a purchase,can you show me how?"
        },
        {
          "text": "What is the process of using my credits?"
        },
        {
          "text": "What is the procedure for redeeming my mileage?"
        },
        {
          "text": "Use rewards towards my bill"
        },
        {
          "text": "Use mileage"
        },
        {
          "text": "Shop bonus points?"
        },
        {
          "text": "Redeem reward points?"
        },
        {
          "text": "Pay balance with points"
        },
        {
          "text": "May I gain rewards from the current loyalty points?"
        },
        {
          "text": "I would like to know how to get rewards by using my credit card loyalty"
        },
        {
          "text": "Apply loyalty credit"
        },
        {
          "text": "Cash mileage"
        },
        {
          "text": "How can I exchange my points for something?"
        },
        {
          "text": "How can I use my miles?"
        },
        {
          "text": "How do I earn rewards for my points balance?"
        },
        {
          "text": "How do I redeem bonus points?"
        },
        {
          "text": "I have outstanding credit,please apply the loyalty points"
        },
        {
          "text": "I want a reward by using my points."
        },
        {
          "text": "I want rewards with my points"
        },
        {
          "text": "I want to pay points for an incentive"
        }
      ],
      "description": "Redeem points to make a purchase."
    },
    {
      "intent": "Customer_Care_Employment_Inquiry",
      "examples": [
        {
          "text": "Well I m asking what level of the marketing position your company is looking for"
        },
        {
          "text": "Are you hiring at the moment?"
        },
        {
          "text": "Can I join you guys?"
        },
        {
          "text": "Halp me I need work"
        },
        {
          "text": "Hire me please"
        },
        {
          "text": "How would I go about joining your company?"
        },
        {
          "text": "I am looking for a job and would like to know if you have anything available.."
        },
        {
          "text": "I need to find some work"
        },
        {
          "text": "Is there any current employment opportunities?"
        },
        {
          "text": "Search job"
        },
        {
          "text": "Where is your careers page?"
        },
        {
          "text": "What's the process for job application?"
        },
        {
          "text": "What positions do you have available?"
        },
        {
          "text": "What kind of jobs do you have?"
        },
        {
          "text": "What jobs are available that are hiring for now?"
        },
        {
          "text": "What is your jobs web site?"
        },
        {
          "text": "What employment opportunities are currently available?"
        },
        {
          "text": "What are the jobs you are hiring for?"
        },
        {
          "text": "What are the job openings available with the company?"
        },
        {
          "text": "Are there any job vacancies currently open at your company?"
        }
      ],
      "description": "Find job opportunities."
    },
    {
      "intent": "Customer_Care_Profile_Password",
      "examples": [
        {
          "text": "What are the rules for a valid password?"
        },
        {
          "text": "Can you assist me with card code change?"
        },
        {
          "text": "How do I find out the pin I need to use speak to someone on the phone?"
        },
        {
          "text": "How do I get a new 4-digit code?"
        },
        {
          "text": "How to renew pin of credit card?"
        },
        {
          "text": "I don't remember my debit card pin. how do I recover it?"
        },
        {
          "text": "I forgot my password"
        },
        {
          "text": "I have a pw issue"
        },
        {
          "text": "I have had the same pin used to contact telephone customer support for a long time and would like to change it. could you please help me to set this up."
        },
        {
          "text": "I need to talk to customer service, but I've lost my password. can you help me?"
        },
        {
          "text": "I want to create new code for my credit card"
        },
        {
          "text": "Locate pin"
        },
        {
          "text": "My password has stopped working"
        },
        {
          "text": "Reset password"
        },
        {
          "text": "Tell me the steps to change the pin on my credit card"
        },
        {
          "text": "Wanna change pass"
        },
        {
          "text": "What is the pin that is used to speak to a representative?"
        },
        {
          "text": "What is the policy for revising my current pin number?"
        },
        {
          "text": "What password do I use when chatting with an agent?"
        },
        {
          "text": "Where can I find information about changing my card pin?"
        }
      ],
      "description": "Retrieve or change user's password."
    },
    {
      "intent": "Customer_Care_Open_Account",
      "examples": [
        {
          "text": "Can someone new be able to login?"
        },
        {
          "text": "Can you show me where to register for the program?"
        },
        {
          "text": "Could you explain how to create a fresh account?"
        },
        {
          "text": "Go joining here?"
        },
        {
          "text": "How can I register over here?"
        },
        {
          "text": "How do I become a customer?"
        },
        {
          "text": "How do I login?"
        },
        {
          "text": "I'd like to register"
        },
        {
          "text": "Make account"
        },
        {
          "text": "Please tell me how to register as one of your members."
        },
        {
          "text": "Where to login for the first time?"
        },
        {
          "text": "Where is the sign in page?"
        },
        {
          "text": "Where do I register for this?"
        },
        {
          "text": "Where do I find guidance on signing up?"
        },
        {
          "text": "Where does a first time visitor sign up?"
        },
        {
          "text": "Where can I register?"
        },
        {
          "text": "What is the process to making an account?"
        },
        {
          "text": "What is the log in process for new users?"
        },
        {
          "text": "What is required to get signed up here?"
        },
        {
          "text": "What do I need to do to start an account with your company?"
        }
      ],
      "description": "Open an account."
    },
    {
      "intent": "eCommerce_Method_Of_Payment",
      "examples": [
        {
          "text": "Is there a chance I can pay with cash upon delivery?"
        },
        {
          "text": "What kind of payments are accepted?"
        },
        {
          "text": "What did I pay for credit card?"
        },
        {
          "text": "What are your payment options?"
        },
        {
          "text": "What are the payment methods?"
        },
        {
          "text": "Update card"
        },
        {
          "text": "Till now, I was paying in cash. may I pay the future payments through credit card?"
        },
        {
          "text": "Pay by email"
        },
        {
          "text": "Morning, can you tell me by what methods I can settle my monthly bill?"
        },
        {
          "text": "I want to switch what card my payment is taken from"
        },
        {
          "text": "Change payment setup"
        },
        {
          "text": "Direct transfer"
        },
        {
          "text": "Do you accept bank wires?"
        },
        {
          "text": "Do you accept visa?"
        },
        {
          "text": "Do you take discover?"
        },
        {
          "text": "Hi, can I pay for the service by paypal?"
        },
        {
          "text": "How can I pay you?"
        },
        {
          "text": "I need to add a new payment card"
        },
        {
          "text": "I need to change my credit card"
        },
        {
          "text": "I want to change my payment preferences."
        }
      ],
      "description": "Manage the method of payment for a bill."
    },
    {
      "intent": "Customer_Care_Transfer_Points",
      "examples": [
        {
          "text": "I'd like to transfer credits to a new account"
        },
        {
          "text": "Am I able to move points?"
        },
        {
          "text": "Can I carry over my points?"
        },
        {
          "text": "Can I give my points for my friend?"
        },
        {
          "text": "Can I have my points transferred to a different account please?"
        },
        {
          "text": "Can I transfer my minutes to my wife's phone?"
        },
        {
          "text": "Can I transfer to another account my points?"
        },
        {
          "text": "Can you carry my points over to other account?"
        },
        {
          "text": "Can you tell me how I can place my prior account points into my new account?"
        },
        {
          "text": "Could you move my points total please?"
        },
        {
          "text": "How can I move points from one account to another?"
        },
        {
          "text": "How do old account points transfer to new account?"
        },
        {
          "text": "How to transfer points to a new account please?"
        },
        {
          "text": "I have a new account and want my points moved there"
        },
        {
          "text": "I need to share points between two accounts"
        },
        {
          "text": "Is it possible to send my credits to a buddy?"
        },
        {
          "text": "Is there any way I can move points balance to a new account?"
        },
        {
          "text": "I would like to send my credits to a relative"
        },
        {
          "text": "Transfer mileage"
        },
        {
          "text": "What can be done to to send points?"
        }
      ],
      "description": "Transfer points between accounts."
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      "intent": "eCommerce_Product_Order_Status",
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        {
          "text": "I was just wondering if I could check the status of an order I made."
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        {
          "text": "I want a status report on an order I made last week."
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        {
          "text": "Can I check on my order?"
        },
        {
          "text": "I purchased an item the other day and still haven't received an update about it, have you shipped it yet?"
        },
        {
          "text": "How soon can we expect the new shipment of iphone 6 plus for those who have pre-orders since last week?"
        },
        {
          "text": "How do I track my shipment?"
        },
        {
          "text": "Has the order been dispatched yet?"
        },
        {
          "text": "Has my new phone shipped yet?"
        },
        {
          "text": "Expected to ship"
        },
        {
          "text": "Can you track the whereabouts of this sim I ordered?"
        },
        {
          "text": "Yes I want to track my order"
        },
        {
          "text": "Yes it was attempted for delivery but it says the parcel was refused though we were in the flat"
        },
        {
          "text": "Where is my order?"
        },
        {
          "text": "When is my new phone supposed to arrive?"
        },
        {
          "text": "What state you are in with my current order?"
        },
        {
          "text": "Tracking number"
        },
        {
          "text": "Shipping status"
        },
        {
          "text": "Please, can you tell me about the status of an orden I made?"
        },
        {
          "text": "Order progress"
        },
        {
          "text": "I would like to check the status of an order I placed recently."
        }
      ],
      "description": "Request status of an order that has been placed."
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      "intent": "eCommerce_Recurring_Payment_Autopay",
      "examples": [
        {
          "text": "Auto bill pay"
        },
        {
          "text": "Automatically pay bills"
        },
        {
          "text": "Can I change my plan to auto pay?"
        },
        {
          "text": "Can I make a payment now and have it be recurring?"
        },
        {
          "text": "Can you help me cancel the autopay?"
        },
        {
          "text": "Do you offer automatic payment set-up?"
        },
        {
          "text": "Hi, how can I set up the automated monthly payments?"
        },
        {
          "text": "How can I change my recurring payment?"
        },
        {
          "text": "How do I set up direct debit?"
        },
        {
          "text": "How do I sign up for auto on line bill payment?"
        },
        {
          "text": "How do I sign up for autopay?"
        },
        {
          "text": "How do I turn auto pay on?"
        },
        {
          "text": "How to cancel my card automated payments?"
        },
        {
          "text": "I'd like to setup autopay please."
        },
        {
          "text": "I need to make changes to my automatic payments for my account."
        },
        {
          "text": "I want to activate auto payments"
        },
        {
          "text": "I want to know how to set up automatic payments"
        },
        {
          "text": "I would like to change the account my automatic payment is drawn from please?"
        },
        {
          "text": "I would like to set up monthly payments"
        },
        {
          "text": "Manage autopay"
        }
      ],
      "description": "Start making automatic recurring payments."
    }
  ],
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          "value": "blue",
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        },
        {
          "type": "synonyms",
          "value": "purple",
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        },
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          "type": "synonyms",
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          "synonyms": []
        },
        {
          "type": "synonyms",
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          "synonyms": []
        },
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          "type": "synonyms",
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          "synonyms": []
        },
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          "type": "synonyms",
          "value": "orange",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "yellow",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "green",
          "synonyms": []
        }
      ]
    },
    {
      "entity": "product_family",
      "values": [
        {
          "type": "synonyms",
          "value": "tablet",
          "synonyms": [
            "ipad",
            "kindle",
            "kindle fire",
            "nook"
          ]
        },
        {
          "type": "synonyms",
          "value": "appliance",
          "synonyms": [
            "refrigerator",
            "washer",
            "drier",
            "washing machine"
          ]
        },
        {
          "type": "synonyms",
          "value": "gaming system",
          "synonyms": [
            "xbox",
            "xbox 1",
            "xbox one",
            "playstation",
            "playstation 4",
            "wii",
            "wii u",
            "nintendo switch"
          ]
        },
        {
          "type": "synonyms",
          "value": "laptop",
          "synonyms": [
            "lap top",
            "macbook"
          ]
        }
      ]
    }
  ],
  "language": "en",
  "metadata": {
    "api_version": {
      "major_version": "v1",
      "minor_version": "2018-07-10"
    }
  },
  "description": "eCommerce queries",
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    {
      "type": "standard",
      "title": "Regular Member Appointment Contact",
      "output": {
        "text": {
          "values": [
            "Contact me via email"
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          "selection_policy": "sequential"
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      },
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      "context": {
        "ask_for_contact": true
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    },
    {
      "type": "standard",
      "title": "Gold Member Appointment Contact",
      "output": {
        "text": {
          "values": [
            "No, we'll call you!"
          ],
          "selection_policy": "sequential"
        }
      },
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      "metadata": {},
      "conditions": "#Customer_Care_Contact_Us && $goldMember == \"true\"",
      "dialog_node": "node_4_1537406908375"
    },
    {
      "type": "standard",
      "title": "Anything else",
      "output": {
        "text": {
          "values": [
            "I didn't understand. You can try rephrasing.",
            "Can you reword your statement? I'm not understanding.",
            "I didn't get your meaning."
          ],
          "selection_policy": "sequential"
        }
      },
      "metadata": {},
      "conditions": "anything_else",
      "dialog_node": "Anything else",
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    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "Ok let's set up an appointment."
          ],
          "selection_policy": "sequential"
        }
      },
      "context": {
        "ask_for_contact": false,
        "appointment_request": true
      },
      "metadata": {},
      "conditions": "#Customer_Care_Appointments",
      "dialog_node": "node_1_1537388697914",
      "previous_sibling": "Welcome"
    },
    {
      "type": "standard",
      "title": "Welcome",
      "output": {
        "text": {
          "values": [
            "Hello. How can I help you?"
          ],
          "selection_policy": "sequential"
        }
      },
      "metadata": {},
      "conditions": "welcome",
      "dialog_node": "Welcome"
    }
  ],
  "workspace_id": "848ea46a-b4e2-475d-b368-213e161025e3",
  "counterexamples": [],
  "learning_opt_out": false
}