Error loading page #1194
rwcloudridgeworks
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Error loading page
#1194
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certificate renewed? Services all running? Checked troubleshooting setups in docs.tacticalrmm.com? |
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run the server troubleshooting script and paste output here (redact sensitive info) |
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Hi sorry what’s the command to renew the cert thought it did it automatically?
Steve
Kind regards
Stephen Oxley
Managing Director
01132166777Tel: 07793444814
***@***.***
2 Kerry Hill, Horsforth, Leeds. LS18 4AY
www.ridgeworks.co.uk
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emailed to: ***@***.***
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Ridgeworks DS Ltd accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.Please click to view our terms and conditions or here for our Privacy Policy.
Ridgeworks DS LTD is a company registered in England and Wales under number -11011886 Vat :- GB336645094.
Registered office: 2 Kerry Hill Horsforth Leeds LS18 4AY
On 27 Jun 2022, at 21:04, dinger1986 ***@***.***> wrote:
certificate renewed? Services all running? Checked troubleshooting setups in docs.tacticalrmm.com?
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https://docs.tacticalrmm.com/update_server/#keeping-your-lets-encrypt-certificate-up-to-date |
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Please can u give me script
Kind regards
Stephen Oxley
Managing Director
01132166777Tel: 07793444814
***@***.***
2 Kerry Hill, Horsforth, Leeds. LS18 4AY
www.ridgeworks.co.uk
*Please note - Support requests must be
emailed to: ***@***.***
P Please consider the environment before printing this e-mail.
Ridgeworks DS Ltd accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.Please click to view our terms and conditions or here for our Privacy Policy.
Ridgeworks DS LTD is a company registered in England and Wales under number -11011886 Vat :- GB336645094.
Registered office: 2 Kerry Hill Horsforth Leeds LS18 4AY
On 27 Jun 2022, at 21:10, Dan ***@***.***> wrote:
run the server troubleshooting script and paste output here (redact sensitive info)
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everything is in the docs, please read them |
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Hi see attached
[image0.png][image1.png]
Kind regards
Stephen Oxley
Managing Director
01132166777Tel: 07793444814
***@***.***
2 Kerry Hill, Horsforth, Leeds. LS18 4AY
www.ridgeworks.co.uk
*Please note - Support requests must be
emailed to: ***@***.***
P Please consider the environment before printing this e-mail.
Ridgeworks DS Ltd accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.Please click to view our terms and conditions or here for our Privacy Policy.
Ridgeworks DS LTD is a company registered in England and Wales under number -11011886 Vat :- GB336645094.
Registered office: 2 Kerry Hill Horsforth Leeds LS18 4AY
On 27 Jun 2022, at 21:27, dinger1986 ***@***.***> wrote:
everything is in the docs, please read them
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nothing attached, did you try and renew certs |
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Hi see again got below errors Daphne services not running
Nginx not running
Yes done the cert
[image0.png][image1.png]
Kind regards
Stephen Oxley
Managing Director
01132166777Tel: 07793444814
***@***.***
2 Kerry Hill, Horsforth, Leeds. LS18 4AY
www.ridgeworks.co.uk
*Please note - Support requests must be
emailed to: ***@***.***
P Please consider the environment before printing this e-mail.
Ridgeworks DS Ltd accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.Please click to view our terms and conditions or here for our Privacy Policy.
Ridgeworks DS LTD is a company registered in England and Wales under number -11011886 Vat :- GB336645094.
Registered office: 2 Kerry Hill Horsforth Leeds LS18 4AY
On 27 Jun 2022, at 21:37, dinger1986 ***@***.***> wrote:
nothing attached, did you try and renew certs
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after doing the cert did you run |
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I’m getting the below
Starting nginx service
Job for nginx.service failed because the control process exited with error code.
See "systemctl status nginx.service" and "journalctl -xe" for details.
Kind regards
Stephen Oxley
Managing Director
01132166777Tel: 07793444814
***@***.***
2 Kerry Hill, Horsforth, Leeds. LS18 4AY
www.ridgeworks.co.uk
*Please note - Support requests must be
emailed to: ***@***.***
P Please consider the environment before printing this e-mail.
Ridgeworks DS Ltd accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.Please click to view our terms and conditions or here for our Privacy Policy.
Ridgeworks DS LTD is a company registered in England and Wales under number -11011886 Vat :- GB336645094.
Registered office: 2 Kerry Hill Horsforth Leeds LS18 4AY
On 27 Jun 2022, at 21:42, dinger1986 ***@***.***> wrote:
after doing the cert did you run update.sh --force
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1 reply
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Ok so did you run the commands journalctl and systemctl? See what the output is? |
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Hi see below
***@***.***:~$ "systemctl status nginx.service"
systemctl status nginx.service: command not found
***@***.***:~$ systemctl status nginx.service
● nginx.service - A high performance web server and a reve> Loaded: loaded (/lib/systemd/system/nginx.service; en> Active: failed (Result: exit-code) since Mon 2022-06-> Docs: man:nginx(8)
Process: 10107 ExecStartPre=/usr/sbin/nginx -t -q -g d> Process: 10108 ExecStart=/usr/sbin/nginx -g daemon on;>lines 1-6/6 (END)
Kind regards
Stephen Oxley
Managing Director
01132166777Tel: 07793444814
***@***.***
2 Kerry Hill, Horsforth, Leeds. LS18 4AY
www.ridgeworks.co.uk
*Please note - Support requests must be
emailed to: ***@***.***
P Please consider the environment before printing this e-mail.
Ridgeworks DS Ltd accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.Please click to view our terms and conditions or here for our Privacy Policy.
Ridgeworks DS LTD is a company registered in England and Wales under number -11011886 Vat :- GB336645094.
Registered office: 2 Kerry Hill Horsforth Leeds LS18 4AY
On 27 Jun 2022, at 22:13, dinger1986 ***@***.***> wrote:
Ok so did you run the commands journalctl and systemctl? See what the output is?
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run |
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Hi that’s running successfully
Kind regards
Stephen Oxley
Managing Director
01132166777Tel: 07793444814
***@***.***
2 Kerry Hill, Horsforth, Leeds. LS18 4AY
www.ridgeworks.co.uk
*Please note - Support requests must be
emailed to: ***@***.***
P Please consider the environment before printing this e-mail.
Ridgeworks DS Ltd accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.Please click to view our terms and conditions or here for our Privacy Policy.
Ridgeworks DS LTD is a company registered in England and Wales under number -11011886 Vat :- GB336645094.
Registered office: 2 Kerry Hill Horsforth Leeds LS18 4AY
… On 27 Jun 2022, at 22:21, dinger1986 ***@***.***> wrote:
nginx -t
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I just checked and you are running apache on this server or doing something with proxys http://rmm.rwcloud.co.uk/ which is it? You can request commercial support by emailing [email protected] |
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We should not be running either
So we need to remove them
Kind regards
Stephen Oxley
Managing Director
01132166777Tel: 07793444814
***@***.***
2 Kerry Hill, Horsforth, Leeds. LS18 4AY
www.ridgeworks.co.uk
*Please note - Support requests must be
emailed to: ***@***.***
P Please consider the environment before printing this e-mail.
Ridgeworks DS Ltd accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.Please click to view our terms and conditions or here for our Privacy Policy.
Ridgeworks DS LTD is a company registered in England and Wales under number -11011886 Vat :- GB336645094.
Registered office: 2 Kerry Hill Horsforth Leeds LS18 4AY
On 27 Jun 2022, at 22:27, dinger1986 ***@***.***> wrote:
I just checked and you are running apache on this server or doing something with proxys http://rmm.rwcloud.co.uk/ which is it?
You can request commercial support by emailing ***@***.******@***.***>
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2 replies
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I would suggest checking your server yes, someone must have changed something on it? One of your colleagues? |
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disable and remove apache, can't have both apache and nginx running at same time. |
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Thanks Dan all sorted now
Kind regards
Stephen Oxley
Managing Director
01132166777Tel: 07793444814
***@***.***
2 Kerry Hill, Horsforth, Leeds. LS18 4AY
www.ridgeworks.co.uk
*Please note - Support requests must be
emailed to: ***@***.***
P Please consider the environment before printing this e-mail.
Ridgeworks DS Ltd accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.Please click to view our terms and conditions or here for our Privacy Policy.
Ridgeworks DS LTD is a company registered in England and Wales under number -11011886 Vat :- GB336645094.
Registered office: 2 Kerry Hill Horsforth Leeds LS18 4AY
On 27 Jun 2022, at 22:39, Dan ***@***.***> wrote:
disable and remove apache, can't have both apache and nginx running at same time.
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Thank @dinger1986 for figuring out you had apache running lol |
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Good morning all
I have just tested rmm this morning and got the below error , I have done a restart and a force update
Steve
***@***.***
Kind regards
Stephen Oxley
Managing Director
01132166777Tel: 07793444814
***@***.***
2 Kerry Hill, Horsforth, Leeds. LS18 4AY
www.ridgeworks.co.uk
*Please note - Support requests must be
emailed to: ***@***.***
P Please consider the environment before printing this e-mail.
Ridgeworks DS Ltd accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.Please click to view our terms and conditions or here for our Privacy Policy.
Ridgeworks DS LTD is a company registered in England and Wales under number -11011886 Vat :- GB336645094.
Registered office: 2 Kerry Hill Horsforth Leeds LS18 4AY
From: Stephen Oxley ***@***.***>
Sent: 27 June 2022 21:35
To: amidaware/tacticalrmm ***@***.***>
Cc: amidaware/tacticalrmm ***@***.***>; Author ***@***.***>
Subject: Re: [amidaware/tacticalrmm] Error loading page (Discussion #1194)
Hi see attached
***@***.******@***.***
Kind regards
***@***.***
Stephen Oxley
Managing Director
***@***.***
01132166777<tel:01132166777>
***@***.***
Tel: 07793444814<tel:07793444814>
***@***.******@***.***>
***@***.******@***.***>
***@***.***<http://www.ridgeworks.co.uk/>
***@***.***
***@***.***<http://www.ridgeworksit.com/>
2 Kerry Hill, Horsforth, Leeds. LS18 4AY
www.ridgeworks.co.uk<https://ridgeworks.co.uk/>
[Ridgeworks Support]<https://www.ridgeworks.co.uk/support/>
[Live Chat]<https://ridgeworks.co.uk/>
*Please note ‑ Support requests must be
emailed to: ***@***.******@***.***>
***@***.***
***@***.***
***@***.***
***@***.***
P Please consider the environment before printing this e‑mail.
Ridgeworks DS Ltd accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.Please click to view our terms and conditions or here for our Privacy Policy.<https://www.ridgeworksit.com/privacy-policy/>
Ridgeworks DS LTD is a company registered in England and Wales under number -11011886 Vat :- GB336645094.
Registered office: 2 Kerry Hill Horsforth Leeds LS18 4AY
On 27 Jun 2022, at 21:27, dinger1986 ***@***.******@***.***>> wrote:
everything is in the docs, please read them
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Reply to this email directly, view it on GitHub<#1194 (reply in thread)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/APASS6PTF6M6P5Y7ASECJXLVRIFBTANCNFSM5Z7UVPAQ>.
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No screenshot. Your certificate has maybe expired, follow the process in the docs to renew. |
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Hi have also checked the cert and its active ,
The error is 0 when trying to login
Steve
Kind regards
Stephen Oxley
Managing Director
01132166777Tel: 07793444814
***@***.***
2 Kerry Hill, Horsforth, Leeds. LS18 4AY
www.ridgeworks.co.uk
*Please note - Support requests must be
emailed to: ***@***.***
P Please consider the environment before printing this e-mail.
Ridgeworks DS Ltd accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.Please click to view our terms and conditions or here for our Privacy Policy.
Ridgeworks DS LTD is a company registered in England and Wales under number -11011886 Vat :- GB336645094.
Registered office: 2 Kerry Hill Horsforth Leeds LS18 4AY
From: dinger1986 ***@***.***>
Sent: 04 July 2022 09:31
To: amidaware/tacticalrmm ***@***.***>
Cc: Stephen Oxley ***@***.***>; Author ***@***.***>
Subject: Re: [amidaware/tacticalrmm] Error loading page (Discussion #1194)
No screenshot.
Your certificate has maybe expired, follow the process in the docs to renew.
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Reply to this email directly, view it on GitHub<#1194 (reply in thread)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/APASS6PDQGTM5KCXWBSZ6DLVSKOLJANCNFSM5Z7UVPAQ>.
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1 reply
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that would be my suggestion anyway, follow the docs, also look for the error as thats written up as well |
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Error when loading pages
This site can’t be reached
rmm.rwcloud.co.uk is currently unreachable.
ERR_CONNECTION_FAILED
server been rebooted and force update
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