From 864ede8b1dd37f38b835ffc1cfcb3f63419a23f7 Mon Sep 17 00:00:00 2001 From: hasiburratul Date: Sun, 5 Nov 2023 10:15:24 -0500 Subject: [PATCH] added admin issue table api endpoint --- back-end/app.js | 5 + back-end/public/json/contextual_mockapi.json | 1540 ---------------- back-end/public/json/mockapi.json | 1640 ++++++++++++++++- .../src/controllers/adminIssuesHandler.js | 18 + .../src/controllers/studentIssuesHandler.js | 2 +- back-end/src/routes/adminIssues.js | 8 + .../layouts/AdminDashboard/AdminDashboard.js | 31 +- 7 files changed, 1598 insertions(+), 1646 deletions(-) delete mode 100644 back-end/public/json/contextual_mockapi.json create mode 100644 back-end/src/controllers/adminIssuesHandler.js create mode 100644 back-end/src/routes/adminIssues.js diff --git a/back-end/app.js b/back-end/app.js index 3df9ee4..74e9518 100644 --- a/back-end/app.js +++ b/back-end/app.js @@ -6,6 +6,8 @@ import url from "url"; import path from "path"; import login from "./src/routes/login.js"; import studentIssues from "./src/routes/studentIssues.js"; +import adminIssues from "./src/routes/adminIssues.js"; + // import multer from "multer"; - configure when required const app = express(); // instantiate an Express object @@ -45,5 +47,8 @@ app.use("/api/login", login); // Student Side Issue Retrieval app.use("/api/issues/student", studentIssues); +// Admin side issue retrieval +app.use("/api/issues/admin", adminIssues); + // export the express app we created to make it available to other modules export default app; diff --git a/back-end/public/json/contextual_mockapi.json b/back-end/public/json/contextual_mockapi.json deleted file mode 100644 index ea9d097..0000000 --- a/back-end/public/json/contextual_mockapi.json +++ /dev/null @@ -1,1540 +0,0 @@ -[ - { - "index": 1, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Access to Special Collections", - "description": "I'm researching for my thesis and need access to the special collections section.", - "attachments": [null], - "departments": ["Library", "Admin"], - "comments": ["The library hours will be extended during finals week."], - "dateCreated": "24/05/2021", - "timeCreated": "14:17", - "currentStatus": "In Progress", - "currentPriority": "Reopened" - }, - { - "index": 2, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Dorm Heating Issue", - "description": "I'm having ongoing conflicts with my roommate and need assistance to resolve them.", - "attachments": [null], - "departments": ["ResEd", "Admin", "Library"], - "comments": ["A work order for the heating system has been placed."], - "dateCreated": "20/02/2022", - "timeCreated": "0:30", - "currentStatus": "In Progress", - "currentPriority": "High" - }, - { - "index": 3, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Software Installation Permission", - "description": "I require permission to install statistical analysis software for my class.", - "attachments": [null], - "departments": ["IT", "ResEd"], - "comments": [ - "A password reset link has been sent to your university email address." - ], - "dateCreated": "12/05/2022", - "timeCreated": "15:50", - "currentStatus": "Open", - "currentPriority": "Reopened" - }, - { - "index": 4, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Dorm Heating Issue", - "description": "The heating system in my room is not working, and it's extremely cold.", - "attachments": [null], - "departments": ["ResEd"], - "comments": [ - "We are planning to upgrade the laundry facilities this summer." - ], - "dateCreated": "10/11/2022", - "timeCreated": "7:07", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 5, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Book Reservation Confirmation", - "description": "I reserved a book online and would like to confirm that it's ready for pickup.", - "attachments": [null], - "departments": ["Library", "Facilities", "CDC"], - "comments": [ - "Access to the special collections has been granted. Please bring your student ID." - ], - "dateCreated": "15/02/2023", - "timeCreated": "14:37", - "currentStatus": "Open", - "currentPriority": "New" - }, - { - "index": 6, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Global Programs Information Session", - "description": "When is the next information session for global education programs?", - "attachments": [null], - "departments": ["GlobalEd"], - "comments": [ - "Our international student office can assist you with the visa process." - ], - "dateCreated": "05/01/2023", - "timeCreated": "21:51", - "currentStatus": "Action Required", - "currentPriority": "High" - }, - { - "index": 7, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Career Fair Event Details", - "description": "Could you provide the details for the upcoming career fair event?", - "attachments": [null], - "departments": ["CDC", "Facilities"], - "comments": ["Details for the career fair have been sent to your email."], - "dateCreated": "11/09/2023", - "timeCreated": "16:20", - "currentStatus": "Action Required", - "currentPriority": "High" - }, - { - "index": 8, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "International Student Visa Assistance", - "description": "What is the deadline for the study abroad program application?", - "attachments": [null], - "departments": ["GlobalEd", "Health", "Library"], - "comments": ["The application deadline for study abroad is March 15."], - "dateCreated": "15/05/2023", - "timeCreated": "13:54", - "currentStatus": "Resolved", - "currentPriority": "New" - }, - { - "index": 9, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Extended Study Space Hours Request", - "description": "I reserved a book online and would like to confirm that it's ready for pickup.", - "attachments": [null], - "departments": ["Library", "Health"], - "comments": [ - "Your book reservation is confirmed. Please pick it up at the front desk." - ], - "dateCreated": "14/09/2023", - "timeCreated": "15:00", - "currentStatus": "Action Required", - "currentPriority": "High" - }, - { - "index": 10, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Career Fair Event Details", - "description": "I am looking for internship opportunities in my field, can you provide some guidance?", - "attachments": [null], - "departments": ["CDC", "IT"], - "comments": [ - "We have a list of internship opportunities available at the CDC." - ], - "dateCreated": "11/10/2022", - "timeCreated": "2:39", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 11, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Scholarship Eligibility Requirements", - "description": "I want to set up a payment plan for my tuition fees.", - "attachments": [null], - "departments": ["Finance"], - "comments": [ - "Your payment plan has been set up and details emailed to you." - ], - "dateCreated": "23/02/2023", - "timeCreated": "7:49", - "currentStatus": "Resolved", - "currentPriority": "Reopened" - }, - { - "index": 12, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Enrollment Confirmation for Next Semester", - "description": "I need confirmation that my enrollment for the next semester is secured.", - "attachments": [null], - "departments": ["Registrar", "Admin"], - "comments": [ - "We have informed the faculty about the schedule conflict and are working on a solution." - ], - "dateCreated": "04/07/2023", - "timeCreated": "4:15", - "currentStatus": "In Progress", - "currentPriority": "Reopened" - }, - { - "index": 13, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Transcript Request for Job Application", - "description": "Due to financial difficulties, I'm requesting an extension for my tuition fee payment.", - "attachments": [null], - "departments": ["Admin"], - "comments": [ - "An extension for your tuition fee payment has been approved." - ], - "dateCreated": "24/07/2023", - "timeCreated": "4:02", - "currentStatus": "In Progress", - "currentPriority": "High" - }, - { - "index": 14, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Classroom A/C Malfunction", - "description": "The air conditioning in the main lecture hall isn't working.", - "attachments": [null], - "departments": ["Facilities"], - "comments": ["A work order for the gym equipment has been placed."], - "dateCreated": "14/07/2023", - "timeCreated": "18:33", - "currentStatus": "Open", - "currentPriority": "New" - }, - { - "index": 15, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Laundry Facilities Upgrade Request", - "description": "I would like to know the status of my housing application for the next semester.", - "attachments": [null], - "departments": ["ResEd"], - "comments": [ - "We are planning to upgrade the laundry facilities this summer." - ], - "dateCreated": "29/04/2023", - "timeCreated": "1:12", - "currentStatus": "In Progress", - "currentPriority": "Reopened" - }, - { - "index": 16, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Internship Opportunity Inquiry", - "description": "Could you provide the details for the upcoming career fair event?", - "attachments": [null], - "departments": ["CDC", "ResEd", "IT"], - "comments": ["Details for the career fair have been sent to your email."], - "dateCreated": "04/08/2023", - "timeCreated": "8:50", - "currentStatus": "In Progress", - "currentPriority": "New" - }, - { - "index": 17, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Internship Opportunity Inquiry", - "description": "Could you provide the details for the upcoming career fair event?", - "attachments": [null], - "departments": ["CDC", "Library", "ResEd"], - "comments": [ - "We have a list of internship opportunities available at the CDC." - ], - "dateCreated": "10/11/2023", - "timeCreated": "15:48", - "currentStatus": "In Progress", - "currentPriority": "High" - }, - { - "index": 18, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Software Installation Permission", - "description": "I am experiencing persistent Wi-Fi connectivity issues in the dorms.", - "attachments": [null], - "departments": ["IT", "ResEd", "CDC"], - "comments": [ - "We are aware of the Wi-Fi issues and are working on a solution." - ], - "dateCreated": "10/02/2023", - "timeCreated": "15:32", - "currentStatus": "In Progress", - "currentPriority": "High" - }, - { - "index": 19, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Enrollment Confirmation for Next Semester", - "description": "Two of my required classes are scheduled at the same time, and I need assistance.", - "attachments": [null], - "departments": ["Registrar"], - "comments": [ - "We have informed the faculty about the schedule conflict and are working on a solution." - ], - "dateCreated": "12/04/2023", - "timeCreated": "18:08", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 20, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Resume Review and Feedback", - "description": "I am looking for internship opportunities in my field, can you provide some guidance?", - "attachments": [null], - "departments": ["CDC", "Library", "ResEd"], - "comments": ["Your resume review is scheduled for tomorrow afternoon."], - "dateCreated": "11/01/2023", - "timeCreated": "21:39", - "currentStatus": "Open", - "currentPriority": "New" - }, - { - "index": 21, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Transcript Request for Job Application", - "description": "I am applying for a job and the employer has requested an official transcript.", - "attachments": [null], - "departments": ["Admin", "Finance"], - "comments": [ - "An extension for your tuition fee payment has been approved." - ], - "dateCreated": "09/11/2023", - "timeCreated": "3:53", - "currentStatus": "Resolved", - "currentPriority": "New" - }, - { - "index": 22, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Tuition Fee Payment Extension", - "description": "I need a verification letter for my enrollment to submit for a visa application.", - "attachments": [null], - "departments": ["Admin"], - "comments": [ - "An extension for your tuition fee payment has been approved." - ], - "dateCreated": "26/11/2023", - "timeCreated": "23:23", - "currentStatus": "Open", - "currentPriority": "New" - }, - { - "index": 23, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Class Schedule Conflict", - "description": "I need confirmation that my enrollment for the next semester is secured.", - "attachments": [null], - "departments": ["Registrar", "Admin"], - "comments": [ - "We have informed the faculty about the schedule conflict and are working on a solution." - ], - "dateCreated": "18/06/2023", - "timeCreated": "18:15", - "currentStatus": "Resolved", - "currentPriority": "New" - }, - { - "index": 24, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Gym Equipment Repair Request", - "description": "The air conditioning in the main lecture hall isn't working.", - "attachments": [null], - "departments": ["Facilities", "GlobalEd", "Registrar"], - "comments": [ - "We are reviewing the lighting situation in the parking lot and will make improvements." - ], - "dateCreated": "27/09/2022", - "timeCreated": "22:04", - "currentStatus": "Resolved", - "currentPriority": "New" - }, - { - "index": 25, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Global Programs Information Session", - "description": "What is the deadline for the study abroad program application?", - "attachments": [null], - "departments": ["GlobalEd", "IT"], - "comments": [ - "Our international student office can assist you with the visa process." - ], - "dateCreated": "26/12/2022", - "timeCreated": "6:16", - "currentStatus": "In Progress", - "currentPriority": "New" - }, - { - "index": 26, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Transcript Hold Inquiry", - "description": "There is a hold on my transcript, and I would like to know why.", - "attachments": [null], - "departments": ["Registrar", "CDC"], - "comments": [ - "The hold on your transcript is due to an unpaid library fine." - ], - "dateCreated": "19/12/2023", - "timeCreated": "1:13", - "currentStatus": "Resolved", - "currentPriority": "Reopened" - }, - { - "index": 27, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Internship Opportunity Inquiry", - "description": "I would like to have my resume reviewed before applying for jobs.", - "attachments": [null], - "departments": ["CDC"], - "comments": [ - "We have a list of internship opportunities available at the CDC." - ], - "dateCreated": "02/12/2023", - "timeCreated": "6:53", - "currentStatus": "In Progress", - "currentPriority": "Reopened" - }, - { - "index": 28, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Account Password Reset", - "description": "I require permission to install statistical analysis software for my class.", - "attachments": [null], - "departments": ["IT"], - "comments": [ - "A password reset link has been sent to your university email address." - ], - "dateCreated": "29/08/2023", - "timeCreated": "10:13", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 29, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Book Reservation Confirmation", - "description": "I reserved a book online and would like to confirm that it's ready for pickup.", - "attachments": [null], - "departments": ["Library"], - "comments": [ - "Your book reservation is confirmed. Please pick it up at the front desk." - ], - "dateCreated": "27/09/2022", - "timeCreated": "0:57", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 30, - "studentNetID": ["tm2005"], - "studentName": ["Ted Mosby"], - "title": "Scholarship Eligibility Requirements", - "description": "I would like to know if I'm eligible for the new scholarship program.", - "attachments": [null], - "departments": ["Finance", "Registrar", "Facilities"], - "comments": [ - "Financial aid will be disbursed in the second week of the semester." - ], - "dateCreated": "16/11/2023", - "timeCreated": "11:52", - "currentStatus": "Action Required", - "currentPriority": "High" - }, - { - "index": 31, - "studentNetID": ["efg3456"], - "studentName": ["Carol Williams"], - "title": "Financial Aid Disbursement Date", - "description": "I would like to know if I'm eligible for the new scholarship program.", - "attachments": [null], - "departments": ["Finance"], - "comments": [ - "You meet the initial eligibility requirements for the scholarship." - ], - "dateCreated": "18/11/2022", - "timeCreated": "0:48", - "currentStatus": "Resolved", - "currentPriority": "New" - }, - { - "index": 32, - "studentNetID": ["efg3456"], - "studentName": ["Bob Smith"], - "title": "Resume Review and Feedback", - "description": "I am looking for internship opportunities in my field, can you provide some guidance?", - "attachments": [null], - "departments": ["CDC", "Library", "Admin"], - "comments": [ - "We have a list of internship opportunities available at the CDC." - ], - "dateCreated": "11/04/2023", - "timeCreated": "3:09", - "currentStatus": "Resolved", - "currentPriority": "New" - }, - { - "index": 33, - "studentNetID": ["ab123"], - "studentName": ["Alice Johnson"], - "title": "Tuition Fee Payment Extension", - "description": "I am applying for a job and the employer has requested an official transcript.", - "attachments": [null], - "departments": ["Admin", "Registrar"], - "comments": [ - "Your transcript has been sent to the provided employer address." - ], - "dateCreated": "01/12/2023", - "timeCreated": "13:25", - "currentStatus": "In Progress", - "currentPriority": "High" - }, - { - "index": 34, - "studentNetID": ["jd2856"], - "studentName": ["Eva Davis"], - "title": "International Student Visa Assistance", - "description": "When is the next information session for global education programs?", - "attachments": [null], - "departments": ["GlobalEd", "IT"], - "comments": [ - "The next global programs information session is on April 10th." - ], - "dateCreated": "23/08/2023", - "timeCreated": "12:30", - "currentStatus": "Resolved", - "currentPriority": "High" - }, - { - "index": 35, - "studentNetID": ["cd245"], - "studentName": ["Bob Smith"], - "title": "Tuition Payment Plan Setup", - "description": "I would like to know if I'm eligible for the new scholarship program.", - "attachments": [null], - "departments": ["Finance", "Health", "Admin"], - "comments": [ - "You meet the initial eligibility requirements for the scholarship." - ], - "dateCreated": "20/05/2023", - "timeCreated": "22:50", - "currentStatus": "In Progress", - "currentPriority": "New" - }, - { - "index": 36, - "studentNetID": ["cd245"], - "studentName": ["Carol Williams"], - "title": "Vaccination Documentation Submission", - "description": "I have my own health insurance and would like to apply for a waiver for the university plan.", - "attachments": [null], - "departments": ["Health"], - "comments": ["Your vaccination documents have been received and recorded."], - "dateCreated": "31/12/2023", - "timeCreated": "16:55", - "currentStatus": "In Progress", - "currentPriority": "High" - }, - { - "index": 37, - "studentNetID": ["jd2856"], - "studentName": ["David Brown"], - "title": "Classroom A/C Malfunction", - "description": "Several machines in the gym are out of order and need to be repaired.", - "attachments": [null], - "departments": ["Facilities"], - "comments": ["A work order for the gym equipment has been placed."], - "dateCreated": "24/05/2023", - "timeCreated": "3:05", - "currentStatus": "Resolved", - "currentPriority": "High" - }, - { - "index": 38, - "studentNetID": ["cd245"], - "studentName": ["Bob Smith"], - "title": "Laundry Facilities Upgrade Request", - "description": "The laundry machines on the third floor are frequently out of service. Can they be upgraded?", - "attachments": [null], - "departments": ["ResEd", "GlobalEd", "Library"], - "comments": ["A work order for the heating system has been placed."], - "dateCreated": "23/02/2023", - "timeCreated": "4:03", - "currentStatus": "Open", - "currentPriority": "New" - }, - { - "index": 39, - "studentNetID": ["ab123"], - "studentName": ["Eva Davis"], - "title": "Parking Lot Lighting Concern", - "description": "The lighting in the south parking lot is inadequate during the night.", - "attachments": [null], - "departments": ["Facilities", "ResEd", "Registrar"], - "comments": [ - "We are reviewing the lighting situation in the parking lot and will make improvements." - ], - "dateCreated": "07/10/2023", - "timeCreated": "13:34", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 40, - "studentNetID": ["ab123"], - "studentName": ["Eva Davis"], - "title": "Health Insurance Waiver Request", - "description": "I need to reschedule my appointment at the health center to a later date.", - "attachments": [null], - "departments": ["Health"], - "comments": ["Your vaccination documents have been received and recorded."], - "dateCreated": "08/09/2022", - "timeCreated": "6:16", - "currentStatus": "Open", - "currentPriority": "Reopened" - }, - { - "index": 41, - "studentNetID": ["cd245"], - "studentName": ["David Brown"], - "title": "Career Fair Event Details", - "description": "I would like to have my resume reviewed before applying for jobs.", - "attachments": [null], - "departments": ["CDC"], - "comments": ["Details for the career fair have been sent to your email."], - "dateCreated": "12/12/2022", - "timeCreated": "14:15", - "currentStatus": "Resolved", - "currentPriority": "High" - }, - { - "index": 42, - "studentNetID": ["ab123"], - "studentName": ["David Brown"], - "title": "Access to Special Collections", - "description": "During finals week, could the library extend its operating hours for additional study time?", - "attachments": [null], - "departments": ["Library", "Admin"], - "comments": [ - "Access to the special collections has been granted. Please bring your student ID." - ], - "dateCreated": "23/08/2023", - "timeCreated": "17:03", - "currentStatus": "In Progress", - "currentPriority": "Reopened" - }, - { - "index": 43, - "studentNetID": ["jd2856"], - "studentName": ["Alice Johnson"], - "title": "Account Password Reset", - "description": "I am experiencing persistent Wi-Fi connectivity issues in the dorms.", - "attachments": [null], - "departments": ["IT"], - "comments": [ - "Installation permissions have been granted. Please proceed with the software setup." - ], - "dateCreated": "09/06/2023", - "timeCreated": "0:19", - "currentStatus": "In Progress", - "currentPriority": "New" - }, - { - "index": 44, - "studentNetID": ["efg3456"], - "studentName": ["Eva Davis"], - "title": "Software Installation Permission", - "description": "I require permission to install statistical analysis software for my class.", - "attachments": [null], - "departments": ["IT", "GlobalEd", "Registrar"], - "comments": [ - "A password reset link has been sent to your university email address." - ], - "dateCreated": "14/10/2022", - "timeCreated": "13:58", - "currentStatus": "Open", - "currentPriority": "New" - }, - { - "index": 45, - "studentNetID": ["ab123"], - "studentName": ["Carol Williams"], - "title": "Laundry Facilities Upgrade Request", - "description": "I'm having ongoing conflicts with my roommate and need assistance to resolve them.", - "attachments": [null], - "departments": ["ResEd", "Health", "Finance"], - "comments": [ - "Please come to the housing office to discuss the roommate situation." - ], - "dateCreated": "13/01/2024", - "timeCreated": "3:26", - "currentStatus": "Open", - "currentPriority": "Reopened" - }, - { - "index": 46, - "studentNetID": ["ab123"], - "studentName": ["Bob Smith"], - "title": "Parking Lot Lighting Concern", - "description": "The lighting in the south parking lot is inadequate during the night.", - "attachments": [null], - "departments": ["Facilities"], - "comments": ["A work order for the gym equipment has been placed."], - "dateCreated": "08/03/2023", - "timeCreated": "3:54", - "currentStatus": "Resolved", - "currentPriority": "High" - }, - { - "index": 47, - "studentNetID": ["jd2856"], - "studentName": ["David Brown"], - "title": "Laundry Facilities Upgrade Request", - "description": "I'm having ongoing conflicts with my roommate and need assistance to resolve them.", - "attachments": [null], - "departments": ["ResEd", "GlobalEd"], - "comments": ["A work order for the heating system has been placed."], - "dateCreated": "22/09/2022", - "timeCreated": "23:18", - "currentStatus": "Resolved", - "currentPriority": "High" - }, - { - "index": 48, - "studentNetID": ["ab123"], - "studentName": ["David Brown"], - "title": "Class Schedule Conflict", - "description": "Two of my required classes are scheduled at the same time, and I need assistance.", - "attachments": [null], - "departments": ["Registrar", "Facilities", "Finance"], - "comments": [ - "We have informed the faculty about the schedule conflict and are working on a solution." - ], - "dateCreated": "30/11/2022", - "timeCreated": "7:09", - "currentStatus": "Resolved", - "currentPriority": "High" - }, - { - "index": 49, - "studentNetID": ["cd245"], - "studentName": ["David Brown"], - "title": "Class Schedule Conflict", - "description": "I need confirmation that my enrollment for the next semester is secured.", - "attachments": [null], - "departments": ["Registrar"], - "comments": [ - "We have informed the faculty about the schedule conflict and are working on a solution." - ], - "dateCreated": "22/01/2023", - "timeCreated": "18:51", - "currentStatus": "In Progress", - "currentPriority": "Reopened" - }, - { - "index": 50, - "studentNetID": ["efg3456"], - "studentName": ["Carol Williams"], - "title": "Housing Application Query", - "description": "I'm having ongoing conflicts with my roommate and need assistance to resolve them.", - "attachments": [null], - "departments": ["ResEd", "GlobalEd", "Admin"], - "comments": [ - "We are planning to upgrade the laundry facilities this summer." - ], - "dateCreated": "30/01/2024", - "timeCreated": "7:22", - "currentStatus": "Open", - "currentPriority": "New" - }, - { - "index": 51, - "studentNetID": ["jd2856"], - "studentName": ["Alice Johnson"], - "title": "Resume Review and Feedback", - "description": "I would like to have my resume reviewed before applying for jobs.", - "attachments": [null], - "departments": ["CDC", "Registrar"], - "comments": [ - "We have a list of internship opportunities available at the CDC." - ], - "dateCreated": "20/10/2023", - "timeCreated": "20:43", - "currentStatus": "Resolved", - "currentPriority": "High" - }, - { - "index": 52, - "studentNetID": ["jd2856"], - "studentName": ["David Brown"], - "title": "Tuition Payment Plan Setup", - "description": "I want to set up a payment plan for my tuition fees.", - "attachments": [null], - "departments": ["Finance"], - "comments": [ - "You meet the initial eligibility requirements for the scholarship." - ], - "dateCreated": "12/08/2023", - "timeCreated": "22:23", - "currentStatus": "Resolved", - "currentPriority": "Reopened" - }, - { - "index": 53, - "studentNetID": ["cd245"], - "studentName": ["Bob Smith"], - "title": "Appointment Rescheduling Needed", - "description": "I have my own health insurance and would like to apply for a waiver for the university plan.", - "attachments": [null], - "departments": ["Health", "Admin"], - "comments": [ - "Your request for a health insurance waiver is being processed." - ], - "dateCreated": "18/05/2023", - "timeCreated": "2:56", - "currentStatus": "In Progress", - "currentPriority": "High" - }, - { - "index": 54, - "studentNetID": ["cd245"], - "studentName": ["Eva Davis"], - "title": "Career Fair Event Details", - "description": "I would like to have my resume reviewed before applying for jobs.", - "attachments": [null], - "departments": ["CDC", "Health", "ResEd"], - "comments": [ - "We have a list of internship opportunities available at the CDC." - ], - "dateCreated": "24/02/2023", - "timeCreated": "14:02", - "currentStatus": "Open", - "currentPriority": "High" - }, - { - "index": 55, - "studentNetID": ["ab123"], - "studentName": ["Eva Davis"], - "title": "Wi-Fi Connectivity Issue", - "description": "I require permission to install statistical analysis software for my class.", - "attachments": [null], - "departments": ["IT"], - "comments": [ - "A password reset link has been sent to your university email address." - ], - "dateCreated": "26/06/2023", - "timeCreated": "8:09", - "currentStatus": "Resolved", - "currentPriority": "New" - }, - { - "index": 56, - "studentNetID": ["efg3456"], - "studentName": ["Alice Johnson"], - "title": "International Student Visa Assistance", - "description": "What is the deadline for the study abroad program application?", - "attachments": [null], - "departments": ["GlobalEd", "Admin"], - "comments": [ - "The next global programs information session is on April 10th." - ], - "dateCreated": "29/11/2023", - "timeCreated": "2:28", - "currentStatus": "Action Required", - "currentPriority": "New" - }, - { - "index": 57, - "studentNetID": ["cd245"], - "studentName": ["Eva Davis"], - "title": "Resume Review and Feedback", - "description": "Could you provide the details for the upcoming career fair event?", - "attachments": [null], - "departments": ["CDC", "Admin", "Facilities"], - "comments": [ - "We have a list of internship opportunities available at the CDC." - ], - "dateCreated": "27/05/2023", - "timeCreated": "20:13", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 58, - "studentNetID": ["cd245"], - "studentName": ["David Brown"], - "title": "Dorm Heating Issue", - "description": "I'm having ongoing conflicts with my roommate and need assistance to resolve them.", - "attachments": [null], - "departments": ["ResEd", "IT"], - "comments": ["A work order for the heating system has been placed."], - "dateCreated": "03/02/2023", - "timeCreated": "23:17", - "currentStatus": "Open", - "currentPriority": "New" - }, - { - "index": 59, - "studentNetID": ["ab123"], - "studentName": ["David Brown"], - "title": "Transcript Request for Job Application", - "description": "Due to financial difficulties, I'm requesting an extension for my tuition fee payment.", - "attachments": [null], - "departments": ["Admin", "CDC", "Registrar"], - "comments": [ - "An extension for your tuition fee payment has been approved." - ], - "dateCreated": "10/07/2023", - "timeCreated": "5:03", - "currentStatus": "Resolved", - "currentPriority": "New" - }, - { - "index": 60, - "studentNetID": ["efg3456"], - "studentName": ["David Brown"], - "title": "Laundry Facilities Upgrade Request", - "description": "I'm having ongoing conflicts with my roommate and need assistance to resolve them.", - "attachments": [null], - "departments": ["ResEd"], - "comments": [ - "Your housing application is under review, and you'll be notified by email." - ], - "dateCreated": "23/12/2022", - "timeCreated": "14:15", - "currentStatus": "Resolved", - "currentPriority": "Reopened" - }, - { - "index": 61, - "studentNetID": ["jd2856"], - "studentName": ["Alice Johnson"], - "title": "Roommate Conflict Resolution", - "description": "The heating system in my room is not working, and it's extremely cold.", - "attachments": [null], - "departments": ["ResEd", "GlobalEd"], - "comments": [ - "Please come to the housing office to discuss the roommate situation." - ], - "dateCreated": "09/03/2023", - "timeCreated": "23:22", - "currentStatus": "Resolved", - "currentPriority": "New" - }, - { - "index": 62, - "studentNetID": ["cd245"], - "studentName": ["Eva Davis"], - "title": "Vaccination Documentation Submission", - "description": "I need to reschedule my appointment at the health center to a later date.", - "attachments": [null], - "departments": ["Health", "Admin"], - "comments": ["Your vaccination documents have been received and recorded."], - "dateCreated": "02/10/2022", - "timeCreated": "16:23", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 63, - "studentNetID": ["efg3456"], - "studentName": ["Bob Smith"], - "title": "Tuition Payment Plan Setup", - "description": "When is the financial aid for this semester going to be disbursed?", - "attachments": [null], - "departments": ["Finance", "Library"], - "comments": [ - "Financial aid will be disbursed in the second week of the semester." - ], - "dateCreated": "14/11/2022", - "timeCreated": "9:25", - "currentStatus": "In Progress", - "currentPriority": "New" - }, - { - "index": 64, - "studentNetID": ["jd2856"], - "studentName": ["Alice Johnson"], - "title": "Global Programs Information Session", - "description": "I need help with the visa process as an international student.", - "attachments": [null], - "departments": ["GlobalEd", "Health"], - "comments": ["The application deadline for study abroad is March 15."], - "dateCreated": "01/01/2024", - "timeCreated": "10:48", - "currentStatus": "In Progress", - "currentPriority": "High" - }, - { - "index": 65, - "studentNetID": ["cd245"], - "studentName": ["Eva Davis"], - "title": "Gym Equipment Repair Request", - "description": "The lighting in the south parking lot is inadequate during the night.", - "attachments": [null], - "departments": ["Facilities"], - "comments": [ - "We are reviewing the lighting situation in the parking lot and will make improvements." - ], - "dateCreated": "12/12/2022", - "timeCreated": "1:31", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 66, - "studentNetID": ["efg3456"], - "studentName": ["David Brown"], - "title": "Appointment Rescheduling Needed", - "description": "I need to submit my vaccination documents to comply with the university's health requirements.", - "attachments": [null], - "departments": ["Health"], - "comments": ["Your vaccination documents have been received and recorded."], - "dateCreated": "19/11/2023", - "timeCreated": "18:51", - "currentStatus": "Resolved", - "currentPriority": "New" - }, - { - "index": 67, - "studentNetID": ["cd245"], - "studentName": ["Eva Davis"], - "title": "Access to Special Collections", - "description": "I reserved a book online and would like to confirm that it's ready for pickup.", - "attachments": [null], - "departments": ["Library", "IT"], - "comments": [ - "Access to the special collections has been granted. Please bring your student ID." - ], - "dateCreated": "03/06/2023", - "timeCreated": "18:08", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 68, - "studentNetID": ["efg3456"], - "studentName": ["David Brown"], - "title": "Appointment Rescheduling Needed", - "description": "I have my own health insurance and would like to apply for a waiver for the university plan.", - "attachments": [null], - "departments": ["Health", "Admin", "ResEd"], - "comments": ["Your vaccination documents have been received and recorded."], - "dateCreated": "20/03/2023", - "timeCreated": "20:41", - "currentStatus": "Resolved", - "currentPriority": "Reopened" - }, - { - "index": 69, - "studentNetID": ["efg3456"], - "studentName": ["Eva Davis"], - "title": "Vaccination Documentation Submission", - "description": "I need to submit my vaccination documents to comply with the university's health requirements.", - "attachments": [null], - "departments": ["Health"], - "comments": [ - "Your request for a health insurance waiver is being processed." - ], - "dateCreated": "20/11/2022", - "timeCreated": "10:47", - "currentStatus": "Open", - "currentPriority": "Reopened" - }, - { - "index": 70, - "studentNetID": ["cd245"], - "studentName": ["Carol Williams"], - "title": "Transcript Request for Job Application", - "description": "I am applying for a job and the employer has requested an official transcript.", - "attachments": [null], - "departments": ["Admin"], - "comments": [ - "The enrollment verification letter has been prepared and can be picked up from the admin office." - ], - "dateCreated": "10/07/2023", - "timeCreated": "16:28", - "currentStatus": "Open", - "currentPriority": "High" - }, - { - "index": 71, - "studentNetID": ["efg3456"], - "studentName": ["Eva Davis"], - "title": "Enrollment Confirmation for Next Semester", - "description": "There is a hold on my transcript, and I would like to know why.", - "attachments": [null], - "departments": ["Registrar", "IT"], - "comments": ["Your enrollment for the next semester has been confirmed."], - "dateCreated": "20/03/2023", - "timeCreated": "9:16", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 72, - "studentNetID": ["ab123"], - "studentName": ["David Brown"], - "title": "Access to Special Collections", - "description": "I'm researching for my thesis and need access to the special collections section.", - "attachments": [null], - "departments": ["Library", "CDC"], - "comments": ["The library hours will be extended during finals week."], - "dateCreated": "02/12/2022", - "timeCreated": "9:39", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 73, - "studentNetID": ["cd245"], - "studentName": ["David Brown"], - "title": "Dorm Heating Issue", - "description": "The laundry machines on the third floor are frequently out of service. Can they be upgraded?", - "attachments": [null], - "departments": ["ResEd"], - "comments": ["A work order for the heating system has been placed."], - "dateCreated": "20/11/2022", - "timeCreated": "13:48", - "currentStatus": "Resolved", - "currentPriority": "Reopened" - }, - { - "index": 74, - "studentNetID": ["cd245"], - "studentName": ["Alice Johnson"], - "title": "Extended Study Space Hours Request", - "description": "I reserved a book online and would like to confirm that it's ready for pickup.", - "attachments": [null], - "departments": ["Library"], - "comments": [ - "Access to the special collections has been granted. Please bring your student ID." - ], - "dateCreated": "24/01/2024", - "timeCreated": "19:28", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 75, - "studentNetID": ["efg3456"], - "studentName": ["Carol Williams"], - "title": "Access to Special Collections", - "description": "During finals week, could the library extend its operating hours for additional study time?", - "attachments": [null], - "departments": ["Library", "Registrar"], - "comments": ["The library hours will be extended during finals week."], - "dateCreated": "15/09/2022", - "timeCreated": "14:56", - "currentStatus": "Resolved", - "currentPriority": "High" - }, - { - "index": 76, - "studentNetID": ["cd245"], - "studentName": ["David Brown"], - "title": "Dorm Heating Issue", - "description": "I would like to know the status of my housing application for the next semester.", - "attachments": [null], - "departments": ["ResEd", "IT", "GlobalEd"], - "comments": [ - "We are planning to upgrade the laundry facilities this summer." - ], - "dateCreated": "25/11/2022", - "timeCreated": "1:59", - "currentStatus": "In Progress", - "currentPriority": "New" - }, - { - "index": 77, - "studentNetID": ["jd2856"], - "studentName": ["Alice Johnson"], - "title": "Enrollment Verification Letter Needed", - "description": "Due to financial difficulties, I'm requesting an extension for my tuition fee payment.", - "attachments": [null], - "departments": ["Admin", "IT"], - "comments": [ - "Your transcript has been sent to the provided employer address." - ], - "dateCreated": "02/09/2023", - "timeCreated": "9:49", - "currentStatus": "Resolved", - "currentPriority": "New" - }, - { - "index": 78, - "studentNetID": ["ab123"], - "studentName": ["David Brown"], - "title": "Resume Review and Feedback", - "description": "I am looking for internship opportunities in my field, can you provide some guidance?", - "attachments": [null], - "departments": ["CDC", "Registrar"], - "comments": [ - "We have a list of internship opportunities available at the CDC." - ], - "dateCreated": "06/01/2023", - "timeCreated": "9:47", - "currentStatus": "In Progress", - "currentPriority": "New" - }, - { - "index": 79, - "studentNetID": ["cd245"], - "studentName": ["Bob Smith"], - "title": "Extended Study Space Hours Request", - "description": "I reserved a book online and would like to confirm that it's ready for pickup.", - "attachments": [null], - "departments": ["Library", "Admin"], - "comments": [ - "Your book reservation is confirmed. Please pick it up at the front desk." - ], - "dateCreated": "14/11/2022", - "timeCreated": "21:53", - "currentStatus": "Resolved", - "currentPriority": "Reopened" - }, - { - "index": 80, - "studentNetID": ["efg3456"], - "studentName": ["Carol Williams"], - "title": "Career Fair Event Details", - "description": "Could you provide the details for the upcoming career fair event?", - "attachments": [null], - "departments": ["CDC"], - "comments": ["Details for the career fair have been sent to your email."], - "dateCreated": "10/01/2023", - "timeCreated": "8:27", - "currentStatus": "In Progress", - "currentPriority": "New" - }, - { - "index": 81, - "studentNetID": ["ab123"], - "studentName": ["Alice Johnson"], - "title": "Software Installation Permission", - "description": "I am experiencing persistent Wi-Fi connectivity issues in the dorms.", - "attachments": [null], - "departments": ["IT", "Admin"], - "comments": [ - "Installation permissions have been granted. Please proceed with the software setup." - ], - "dateCreated": "13/07/2023", - "timeCreated": "22:48", - "currentStatus": "Open", - "currentPriority": "Reopened" - }, - { - "index": 82, - "studentNetID": ["ab123"], - "studentName": ["David Brown"], - "title": "Financial Aid Disbursement Date", - "description": "I would like to know if I'm eligible for the new scholarship program.", - "attachments": [null], - "departments": ["Finance"], - "comments": [ - "Financial aid will be disbursed in the second week of the semester." - ], - "dateCreated": "01/05/2023", - "timeCreated": "7:20", - "currentStatus": "Action Required", - "currentPriority": "New" - }, - { - "index": 83, - "studentNetID": ["jd2856"], - "studentName": ["Bob Smith"], - "title": "Gym Equipment Repair Request", - "description": "The air conditioning in the main lecture hall isn't working.", - "attachments": [null], - "departments": ["Facilities", "Registrar", "ResEd"], - "comments": ["A work order for the gym equipment has been placed."], - "dateCreated": "07/12/2023", - "timeCreated": "17:07", - "currentStatus": "Resolved", - "currentPriority": "New" - }, - { - "index": 84, - "studentNetID": ["ab123"], - "studentName": ["Bob Smith"], - "title": "Account Password Reset", - "description": "I have forgotten my account password and need a reset link.", - "attachments": [null], - "departments": ["IT"], - "comments": [ - "A password reset link has been sent to your university email address." - ], - "dateCreated": "17/05/2023", - "timeCreated": "6:21", - "currentStatus": "Open", - "currentPriority": "Reopened" - }, - { - "index": 85, - "studentNetID": ["cd245"], - "studentName": ["Eva Davis"], - "title": "Class Schedule Conflict", - "description": "I need confirmation that my enrollment for the next semester is secured.", - "attachments": [null], - "departments": ["Registrar", "Library"], - "comments": ["Your enrollment for the next semester has been confirmed."], - "dateCreated": "19/07/2023", - "timeCreated": "17:44", - "currentStatus": "Open", - "currentPriority": "High" - }, - { - "index": 86, - "studentNetID": ["jd2856"], - "studentName": ["Alice Johnson"], - "title": "Classroom A/C Malfunction", - "description": "The lighting in the south parking lot is inadequate during the night.", - "attachments": [null], - "departments": ["Facilities"], - "comments": ["A work order for the gym equipment has been placed."], - "dateCreated": "08/11/2023", - "timeCreated": "7:06", - "currentStatus": "Resolved", - "currentPriority": "High" - }, - { - "index": 87, - "studentNetID": ["efg3456"], - "studentName": ["Bob Smith"], - "title": "Scholarship Eligibility Requirements", - "description": "I would like to know if I'm eligible for the new scholarship program.", - "attachments": [null], - "departments": ["Finance", "Facilities"], - "comments": [ - "Financial aid will be disbursed in the second week of the semester." - ], - "dateCreated": "25/07/2023", - "timeCreated": "0:50", - "currentStatus": "Action Required", - "currentPriority": "High" - }, - { - "index": 88, - "studentNetID": ["efg3456"], - "studentName": ["Alice Johnson"], - "title": "Appointment Rescheduling Needed", - "description": "I need to submit my vaccination documents to comply with the university's health requirements.", - "attachments": [null], - "departments": ["Health"], - "comments": ["Your vaccination documents have been received and recorded."], - "dateCreated": "23/02/2023", - "timeCreated": "17:56", - "currentStatus": "Action Required", - "currentPriority": "High" - }, - { - "index": 89, - "studentNetID": ["jd2856"], - "studentName": ["Alice Johnson"], - "title": "Book Reservation Confirmation", - "description": "I reserved a book online and would like to confirm that it's ready for pickup.", - "attachments": [null], - "departments": ["Library", "Facilities"], - "comments": ["The library hours will be extended during finals week."], - "dateCreated": "25/01/2024", - "timeCreated": "20:29", - "currentStatus": "In Progress", - "currentPriority": "New" - }, - { - "index": 90, - "studentNetID": ["efg3456"], - "studentName": ["Alice Johnson"], - "title": "Class Schedule Conflict", - "description": "Two of my required classes are scheduled at the same time, and I need assistance.", - "attachments": [null], - "departments": ["Registrar", "CDC", "Library"], - "comments": [ - "The hold on your transcript is due to an unpaid library fine." - ], - "dateCreated": "07/05/2023", - "timeCreated": "0:22", - "currentStatus": "Open", - "currentPriority": "Reopened" - }, - { - "index": 91, - "studentNetID": ["jd2856"], - "studentName": ["Bob Smith"], - "title": "Health Insurance Waiver Request", - "description": "I need to submit my vaccination documents to comply with the university's health requirements.", - "attachments": [null], - "departments": ["Health"], - "comments": [ - "Your request for a health insurance waiver is being processed." - ], - "dateCreated": "16/10/2023", - "timeCreated": "5:13", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 92, - "studentNetID": ["efg3456"], - "studentName": ["David Brown"], - "title": "International Student Visa Assistance", - "description": "I need help with the visa process as an international student.", - "attachments": [null], - "departments": ["GlobalEd"], - "comments": [ - "Our international student office can assist you with the visa process." - ], - "dateCreated": "10/10/2022", - "timeCreated": "10:25", - "currentStatus": "Open", - "currentPriority": "New" - }, - { - "index": 93, - "studentNetID": ["ab123"], - "studentName": ["Alice Johnson"], - "title": "Class Schedule Conflict", - "description": "There is a hold on my transcript, and I would like to know why.", - "attachments": [null], - "departments": ["Registrar", "GlobalEd", "Health"], - "comments": [ - "The hold on your transcript is due to an unpaid library fine." - ], - "dateCreated": "13/12/2023", - "timeCreated": "9:13", - "currentStatus": "Resolved", - "currentPriority": "Reopened" - }, - { - "index": 94, - "studentNetID": ["jd2856"], - "studentName": ["David Brown"], - "title": "Transcript Request for Job Application", - "description": "Due to financial difficulties, I'm requesting an extension for my tuition fee payment.", - "attachments": [null], - "departments": ["Admin"], - "comments": [ - "The enrollment verification letter has been prepared and can be picked up from the admin office." - ], - "dateCreated": "14/06/2023", - "timeCreated": "20:55", - "currentStatus": "Resolved", - "currentPriority": "High" - }, - { - "index": 95, - "studentNetID": ["efg3456"], - "studentName": ["David Brown"], - "title": "Book Reservation Confirmation", - "description": "During finals week, could the library extend its operating hours for additional study time?", - "attachments": [null], - "departments": ["Library"], - "comments": [ - "Your book reservation is confirmed. Please pick it up at the front desk." - ], - "dateCreated": "10/08/2023", - "timeCreated": "0:57", - "currentStatus": "Resolved", - "currentPriority": "High" - }, - { - "index": 96, - "studentNetID": ["efg3456"], - "studentName": ["Alice Johnson"], - "title": "Book Reservation Confirmation", - "description": "I reserved a book online and would like to confirm that it's ready for pickup.", - "attachments": [null], - "departments": ["Library", "Finance", "GlobalEd"], - "comments": ["The library hours will be extended during finals week."], - "dateCreated": "19/03/2023", - "timeCreated": "13:10", - "currentStatus": "Open", - "currentPriority": "New" - }, - { - "index": 97, - "studentNetID": ["ab123"], - "studentName": ["David Brown"], - "title": "Account Password Reset", - "description": "I require permission to install statistical analysis software for my class.", - "attachments": [null], - "departments": ["IT", "Library", "Admin"], - "comments": [ - "A password reset link has been sent to your university email address." - ], - "dateCreated": "23/10/2022", - "timeCreated": "9:12", - "currentStatus": "Resolved", - "currentPriority": "High" - }, - { - "index": 98, - "studentNetID": ["jd2856"], - "studentName": ["Alice Johnson"], - "title": "Tuition Payment Plan Setup", - "description": "When is the financial aid for this semester going to be disbursed?", - "attachments": [null], - "departments": ["Finance", "CDC"], - "comments": [ - "Financial aid will be disbursed in the second week of the semester." - ], - "dateCreated": "06/08/2023", - "timeCreated": "5:34", - "currentStatus": "Action Required", - "currentPriority": "Reopened" - }, - { - "index": 99, - "studentNetID": ["jd2856"], - "studentName": ["David Brown"], - "title": "Health Insurance Waiver Request", - "description": "I need to submit my vaccination documents to comply with the university's health requirements.", - "attachments": [null], - "departments": ["Health"], - "comments": ["Your vaccination documents have been received and recorded."], - "dateCreated": "22/01/2023", - "timeCreated": "0:00", - "currentStatus": "Open", - "currentPriority": "High" - }, - { - "index": 100, - "studentNetID": ["cd245"], - "studentName": ["Alice Johnson"], - "title": "Laundry Facilities Upgrade Request", - "description": "The heating system in my room is not working, and it's extremely cold.", - "attachments": [null], - "departments": ["ResEd"], - "comments": [ - "Your housing application is under review, and you'll be notified by email." - ], - "dateCreated": "04/12/2022", - "timeCreated": "10:01", - "currentStatus": "Open", - "currentPriority": "New" - } -] diff --git a/back-end/public/json/mockapi.json b/back-end/public/json/mockapi.json index 9a50f21..ea9d097 100644 --- a/back-end/public/json/mockapi.json +++ b/back-end/public/json/mockapi.json @@ -1,100 +1,1540 @@ -[{"index":1,"studentNetID":["ab123"],"studentName":["ut erat"],"title":"Cras mi pede, malesuada in, imperdiet et, commodo vulputate, justo. 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+ ], + "dateCreated": "29/04/2023", + "timeCreated": "1:12", + "currentStatus": "In Progress", + "currentPriority": "Reopened" + }, + { + "index": 16, + "studentNetID": ["tm2005"], + "studentName": ["Ted Mosby"], + "title": "Internship Opportunity Inquiry", + "description": "Could you provide the details for the upcoming career fair event?", + "attachments": [null], + "departments": ["CDC", "ResEd", "IT"], + "comments": ["Details for the career fair have been sent to your email."], + "dateCreated": "04/08/2023", + "timeCreated": "8:50", + "currentStatus": "In Progress", + "currentPriority": "New" + }, + { + "index": 17, + "studentNetID": ["tm2005"], + "studentName": ["Ted Mosby"], + "title": "Internship Opportunity Inquiry", + "description": "Could you provide the details for the upcoming career fair event?", + "attachments": [null], + "departments": ["CDC", "Library", "ResEd"], + "comments": [ + "We have a list of internship opportunities available at the CDC." + ], + "dateCreated": "10/11/2023", + "timeCreated": "15:48", + "currentStatus": "In Progress", + "currentPriority": "High" + }, + { + "index": 18, + "studentNetID": ["tm2005"], + "studentName": ["Ted Mosby"], + "title": "Software Installation Permission", + "description": "I am experiencing persistent Wi-Fi connectivity issues in the dorms.", + "attachments": [null], + "departments": ["IT", "ResEd", "CDC"], + "comments": [ + "We are aware of the Wi-Fi issues and are working on a solution." + ], + "dateCreated": "10/02/2023", + "timeCreated": "15:32", + "currentStatus": "In Progress", + "currentPriority": "High" + }, + { + "index": 19, + "studentNetID": ["tm2005"], + "studentName": ["Ted Mosby"], + "title": "Enrollment Confirmation for Next Semester", + "description": "Two of my required classes are scheduled at the same time, and I need assistance.", + "attachments": [null], + "departments": ["Registrar"], + "comments": [ + "We have informed the faculty about the schedule conflict and are working on a 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the housing office to discuss the roommate situation." + ], + "dateCreated": "09/03/2023", + "timeCreated": "23:22", + "currentStatus": "Resolved", + "currentPriority": "New" + }, + { + "index": 62, + "studentNetID": ["cd245"], + "studentName": ["Eva Davis"], + "title": "Vaccination Documentation Submission", + "description": "I need to reschedule my appointment at the health center to a later date.", + "attachments": [null], + "departments": ["Health", "Admin"], + "comments": ["Your vaccination documents have been received and recorded."], + "dateCreated": "02/10/2022", + "timeCreated": "16:23", + "currentStatus": "Action Required", + "currentPriority": "Reopened" + }, + { + "index": 63, + "studentNetID": ["efg3456"], + "studentName": ["Bob Smith"], + "title": "Tuition Payment Plan Setup", + "description": "When is the financial aid for this semester going to be disbursed?", + "attachments": [null], + "departments": ["Finance", "Library"], + "comments": [ + "Financial aid will be disbursed in the second week of the semester." + ], + "dateCreated": "14/11/2022", + "timeCreated": "9:25", + "currentStatus": "In Progress", + "currentPriority": "New" + }, + { + "index": 64, + "studentNetID": ["jd2856"], + "studentName": ["Alice Johnson"], + "title": "Global Programs Information Session", + "description": "I need help with the visa process as an international student.", + "attachments": [null], + "departments": ["GlobalEd", "Health"], + "comments": ["The application deadline for study abroad is March 15."], + "dateCreated": "01/01/2024", + "timeCreated": "10:48", + "currentStatus": "In Progress", + "currentPriority": "High" + }, + { + "index": 65, + "studentNetID": ["cd245"], + "studentName": ["Eva Davis"], + "title": "Gym Equipment Repair Request", + "description": "The lighting in the south parking lot is inadequate during the night.", + "attachments": [null], + "departments": ["Facilities"], + "comments": [ + "We are reviewing the lighting situation in the parking lot and will make improvements." + ], + "dateCreated": "12/12/2022", + "timeCreated": "1:31", + "currentStatus": "Action Required", + "currentPriority": "Reopened" + }, + { + "index": 66, + "studentNetID": ["efg3456"], + "studentName": ["David Brown"], + "title": "Appointment Rescheduling Needed", + "description": "I need to submit my vaccination documents to comply with the university's health requirements.", + "attachments": [null], + "departments": ["Health"], + "comments": ["Your vaccination documents have been received and recorded."], + "dateCreated": "19/11/2023", + "timeCreated": "18:51", + "currentStatus": "Resolved", + "currentPriority": "New" + }, + { + "index": 67, + "studentNetID": ["cd245"], + "studentName": ["Eva Davis"], + "title": "Access to Special Collections", + "description": "I reserved a book online and would like to confirm that it's ready for pickup.", + "attachments": [null], + "departments": ["Library", "IT"], + "comments": [ + "Access to the special collections has been granted. Please bring your student ID." + ], + "dateCreated": "03/06/2023", + "timeCreated": "18:08", + "currentStatus": "Action Required", + "currentPriority": "Reopened" + }, + { + "index": 68, + "studentNetID": ["efg3456"], + "studentName": ["David Brown"], + "title": "Appointment Rescheduling Needed", + "description": "I have my own health insurance and would like to apply for a waiver for the university plan.", + "attachments": [null], + "departments": ["Health", "Admin", "ResEd"], + "comments": ["Your vaccination documents have been received and recorded."], + "dateCreated": "20/03/2023", + "timeCreated": "20:41", + "currentStatus": "Resolved", + "currentPriority": "Reopened" + }, + { + "index": 69, + "studentNetID": ["efg3456"], + "studentName": ["Eva Davis"], + "title": "Vaccination Documentation Submission", + "description": "I need to submit my vaccination documents to comply with the university's health requirements.", + "attachments": [null], + "departments": ["Health"], + "comments": [ + "Your request for a health insurance waiver is being processed." + ], + "dateCreated": "20/11/2022", + "timeCreated": "10:47", + "currentStatus": "Open", + "currentPriority": "Reopened" + }, + { + "index": 70, + "studentNetID": ["cd245"], + "studentName": ["Carol Williams"], + "title": "Transcript Request for Job Application", + "description": "I am applying for a job and the employer has requested an official transcript.", + "attachments": [null], + "departments": ["Admin"], + "comments": [ + "The enrollment verification letter has been prepared and can be picked up from the admin office." + ], + "dateCreated": "10/07/2023", + "timeCreated": "16:28", + "currentStatus": "Open", + "currentPriority": "High" + }, + { + "index": 71, + "studentNetID": ["efg3456"], + "studentName": ["Eva Davis"], + "title": "Enrollment Confirmation for Next Semester", + "description": "There is a hold on my transcript, and I would like to know why.", + "attachments": [null], + "departments": ["Registrar", "IT"], + "comments": ["Your enrollment for the next semester has been confirmed."], + "dateCreated": "20/03/2023", + "timeCreated": "9:16", + "currentStatus": "Action Required", + "currentPriority": "Reopened" + }, + { + "index": 72, + "studentNetID": ["ab123"], + "studentName": ["David Brown"], + "title": "Access to Special Collections", + "description": "I'm researching for my thesis and need access to the special collections section.", + "attachments": [null], + "departments": ["Library", "CDC"], + "comments": ["The library hours will be extended during finals week."], + "dateCreated": "02/12/2022", + "timeCreated": "9:39", + "currentStatus": "Action Required", + "currentPriority": "Reopened" + }, + { + "index": 73, + "studentNetID": ["cd245"], + "studentName": ["David Brown"], + "title": "Dorm Heating Issue", + "description": "The laundry machines on the third floor are frequently out of service. Can they be upgraded?", + "attachments": [null], + "departments": ["ResEd"], + "comments": ["A work order for the heating system has been placed."], + "dateCreated": "20/11/2022", + "timeCreated": "13:48", + "currentStatus": "Resolved", + "currentPriority": "Reopened" + }, + { + "index": 74, + "studentNetID": ["cd245"], + "studentName": ["Alice Johnson"], + "title": "Extended Study Space Hours Request", + "description": "I reserved a book online and would like to confirm that it's ready for pickup.", + "attachments": [null], + "departments": ["Library"], + "comments": [ + "Access to the special collections has been granted. Please bring your student ID." + ], + "dateCreated": "24/01/2024", + "timeCreated": "19:28", + "currentStatus": "Action Required", + "currentPriority": "Reopened" + }, + { + "index": 75, + "studentNetID": ["efg3456"], + "studentName": ["Carol Williams"], + "title": "Access to Special Collections", + "description": "During finals week, could the library extend its operating hours for additional study time?", + "attachments": [null], + "departments": ["Library", "Registrar"], + "comments": ["The library hours will be extended during finals week."], + "dateCreated": "15/09/2022", + "timeCreated": "14:56", + "currentStatus": "Resolved", + "currentPriority": "High" + }, + { + "index": 76, + "studentNetID": ["cd245"], + "studentName": ["David Brown"], + "title": "Dorm Heating Issue", + "description": "I would like to know the status of my housing application for the next semester.", + "attachments": [null], + "departments": ["ResEd", "IT", "GlobalEd"], + "comments": [ + "We are planning to upgrade the laundry facilities this summer." + ], + "dateCreated": "25/11/2022", + "timeCreated": "1:59", + "currentStatus": "In Progress", + "currentPriority": "New" + }, + { + "index": 77, + "studentNetID": ["jd2856"], + "studentName": ["Alice Johnson"], + "title": "Enrollment Verification Letter Needed", + "description": "Due to financial difficulties, I'm requesting an extension for my tuition fee payment.", + "attachments": [null], + "departments": ["Admin", "IT"], + "comments": [ + "Your transcript has been sent to the provided employer address." + ], + "dateCreated": "02/09/2023", + "timeCreated": "9:49", + "currentStatus": "Resolved", + "currentPriority": "New" + }, + { + "index": 78, + "studentNetID": ["ab123"], + "studentName": ["David Brown"], + "title": "Resume Review and Feedback", + "description": "I am looking for internship opportunities in my field, can you provide some guidance?", + "attachments": [null], + "departments": ["CDC", "Registrar"], + "comments": [ + "We have a list of internship opportunities available at the CDC." + ], + "dateCreated": "06/01/2023", + "timeCreated": "9:47", + "currentStatus": "In Progress", + "currentPriority": "New" + }, + { + "index": 79, + "studentNetID": ["cd245"], + "studentName": ["Bob Smith"], + "title": "Extended Study Space Hours Request", + "description": "I reserved a book online and would like to confirm that it's ready for pickup.", + "attachments": [null], + "departments": ["Library", "Admin"], + "comments": [ + "Your book reservation is confirmed. Please pick it up at the front desk." + ], + "dateCreated": "14/11/2022", + "timeCreated": "21:53", + "currentStatus": "Resolved", + "currentPriority": "Reopened" + }, + { + "index": 80, + "studentNetID": ["efg3456"], + "studentName": ["Carol Williams"], + "title": "Career Fair Event Details", + "description": "Could you provide the details for the upcoming career fair event?", + "attachments": [null], + "departments": ["CDC"], + "comments": ["Details for the career fair have been sent to your email."], + "dateCreated": "10/01/2023", + "timeCreated": "8:27", + "currentStatus": "In Progress", + "currentPriority": "New" + }, + { + "index": 81, + "studentNetID": ["ab123"], + "studentName": ["Alice Johnson"], + "title": "Software Installation Permission", + "description": "I am experiencing persistent Wi-Fi connectivity issues in the dorms.", + "attachments": [null], + "departments": ["IT", "Admin"], + "comments": [ + "Installation permissions have been granted. Please proceed with the software setup." + ], + "dateCreated": "13/07/2023", + "timeCreated": "22:48", + "currentStatus": "Open", + "currentPriority": "Reopened" + }, + { + "index": 82, + "studentNetID": ["ab123"], + "studentName": ["David Brown"], + "title": "Financial Aid Disbursement Date", + "description": "I would like to know if I'm eligible for the new scholarship program.", + "attachments": [null], + "departments": ["Finance"], + "comments": [ + "Financial aid will be disbursed in the second week of the semester." + ], + "dateCreated": "01/05/2023", + "timeCreated": "7:20", + "currentStatus": "Action Required", + "currentPriority": "New" + }, + { + "index": 83, + "studentNetID": ["jd2856"], + "studentName": ["Bob Smith"], + "title": "Gym Equipment Repair Request", + "description": "The air conditioning in the main lecture hall isn't working.", + "attachments": [null], + "departments": ["Facilities", "Registrar", "ResEd"], + "comments": ["A work order for the gym equipment has been placed."], + "dateCreated": "07/12/2023", + "timeCreated": "17:07", + "currentStatus": "Resolved", + "currentPriority": "New" + }, + { + "index": 84, + "studentNetID": ["ab123"], + "studentName": ["Bob Smith"], + "title": "Account Password Reset", + "description": "I have forgotten my account password and need a reset link.", + "attachments": [null], + "departments": ["IT"], + "comments": [ + "A password reset link has been sent to your university email address." + ], + "dateCreated": "17/05/2023", + "timeCreated": "6:21", + "currentStatus": "Open", + "currentPriority": "Reopened" + }, + { + "index": 85, + "studentNetID": ["cd245"], + "studentName": ["Eva Davis"], + "title": "Class Schedule Conflict", + "description": "I need confirmation that my enrollment for the next semester is secured.", + "attachments": [null], + "departments": ["Registrar", "Library"], + "comments": ["Your enrollment for the next semester has been confirmed."], + "dateCreated": "19/07/2023", + "timeCreated": "17:44", + "currentStatus": "Open", + "currentPriority": "High" + }, + { + "index": 86, + "studentNetID": ["jd2856"], + "studentName": ["Alice Johnson"], + "title": "Classroom A/C Malfunction", + "description": "The lighting in the south parking lot is inadequate during the night.", + "attachments": [null], + "departments": ["Facilities"], + "comments": ["A work order for the gym equipment has been placed."], + "dateCreated": "08/11/2023", + "timeCreated": "7:06", + "currentStatus": "Resolved", + "currentPriority": "High" + }, + { + "index": 87, + "studentNetID": ["efg3456"], + "studentName": ["Bob Smith"], + "title": "Scholarship Eligibility Requirements", + "description": "I would like to know if I'm eligible for the new scholarship program.", + "attachments": [null], + "departments": ["Finance", "Facilities"], + "comments": [ + "Financial aid will be disbursed in the second week of the semester." + ], + "dateCreated": "25/07/2023", + "timeCreated": "0:50", + "currentStatus": "Action Required", + "currentPriority": "High" + }, + { + "index": 88, + "studentNetID": ["efg3456"], + "studentName": ["Alice Johnson"], + "title": "Appointment Rescheduling Needed", + "description": "I need to submit my vaccination documents to comply with the university's health requirements.", + "attachments": [null], + "departments": ["Health"], + "comments": ["Your vaccination documents have been received and recorded."], + "dateCreated": "23/02/2023", + "timeCreated": "17:56", + "currentStatus": "Action Required", + "currentPriority": "High" + }, + { + "index": 89, + "studentNetID": ["jd2856"], + "studentName": ["Alice Johnson"], + "title": "Book Reservation Confirmation", + "description": "I reserved a book online and would like to confirm that it's ready for pickup.", + "attachments": [null], + "departments": ["Library", "Facilities"], + "comments": ["The library hours will be extended during finals week."], + "dateCreated": "25/01/2024", + "timeCreated": "20:29", + "currentStatus": "In Progress", + "currentPriority": "New" + }, + { + "index": 90, + "studentNetID": ["efg3456"], + "studentName": ["Alice Johnson"], + "title": "Class Schedule Conflict", + "description": "Two of my required classes are scheduled at the same time, and I need assistance.", + "attachments": [null], + "departments": ["Registrar", "CDC", "Library"], + "comments": [ + "The hold on your transcript is due to an unpaid library fine." + ], + "dateCreated": "07/05/2023", + "timeCreated": "0:22", + "currentStatus": "Open", + "currentPriority": "Reopened" + }, + { + "index": 91, + "studentNetID": ["jd2856"], + "studentName": ["Bob Smith"], + "title": "Health Insurance Waiver Request", + "description": "I need to submit my vaccination documents to comply with the university's health requirements.", + "attachments": [null], + "departments": ["Health"], + "comments": [ + "Your request for a health insurance waiver is being processed." + ], + "dateCreated": "16/10/2023", + "timeCreated": "5:13", + "currentStatus": "Action Required", + "currentPriority": "Reopened" + }, + { + "index": 92, + "studentNetID": ["efg3456"], + "studentName": ["David Brown"], + "title": "International Student Visa Assistance", + "description": "I need help with the visa process as an international student.", + "attachments": [null], + "departments": ["GlobalEd"], + "comments": [ + "Our international student office can assist you with the visa process." + ], + "dateCreated": "10/10/2022", + "timeCreated": "10:25", + "currentStatus": "Open", + "currentPriority": "New" + }, + { + "index": 93, + "studentNetID": ["ab123"], + "studentName": ["Alice Johnson"], + "title": "Class Schedule Conflict", + "description": "There is a hold on my transcript, and I would like to know why.", + "attachments": [null], + "departments": ["Registrar", "GlobalEd", "Health"], + "comments": [ + "The hold on your transcript is due to an unpaid library fine." + ], + "dateCreated": "13/12/2023", + "timeCreated": "9:13", + "currentStatus": "Resolved", + "currentPriority": "Reopened" + }, + { + "index": 94, + "studentNetID": ["jd2856"], + "studentName": ["David Brown"], + "title": "Transcript Request for Job Application", + "description": "Due to financial difficulties, I'm requesting an extension for my tuition fee payment.", + "attachments": [null], + "departments": ["Admin"], + "comments": [ + "The enrollment verification letter has been prepared and can be picked up from the admin office." + ], + "dateCreated": "14/06/2023", + "timeCreated": "20:55", + "currentStatus": "Resolved", + "currentPriority": "High" + }, + { + "index": 95, + "studentNetID": ["efg3456"], + "studentName": ["David Brown"], + "title": "Book Reservation Confirmation", + "description": "During finals week, could the library extend its operating hours for additional study time?", + "attachments": [null], + "departments": ["Library"], + "comments": [ + "Your book reservation is confirmed. Please pick it up at the front desk." + ], + "dateCreated": "10/08/2023", + "timeCreated": "0:57", + "currentStatus": "Resolved", + "currentPriority": "High" + }, + { + "index": 96, + "studentNetID": ["efg3456"], + "studentName": ["Alice Johnson"], + "title": "Book Reservation Confirmation", + "description": "I reserved a book online and would like to confirm that it's ready for pickup.", + "attachments": [null], + "departments": ["Library", "Finance", "GlobalEd"], + "comments": ["The library hours will be extended during finals week."], + "dateCreated": "19/03/2023", + "timeCreated": "13:10", + "currentStatus": "Open", + "currentPriority": "New" + }, + { + "index": 97, + "studentNetID": ["ab123"], + "studentName": ["David Brown"], + "title": "Account Password Reset", + "description": "I require permission to install statistical analysis software for my class.", + "attachments": [null], + "departments": ["IT", "Library", "Admin"], + "comments": [ + "A password reset link has been sent to your university email address." + ], + "dateCreated": "23/10/2022", + "timeCreated": "9:12", + "currentStatus": "Resolved", + "currentPriority": "High" + }, + { + "index": 98, + "studentNetID": ["jd2856"], + "studentName": ["Alice Johnson"], + "title": "Tuition Payment Plan Setup", + "description": "When is the financial aid for this semester going to be disbursed?", + "attachments": [null], + "departments": ["Finance", "CDC"], + "comments": [ + "Financial aid will be disbursed in the second week of the semester." + ], + "dateCreated": "06/08/2023", + "timeCreated": "5:34", + "currentStatus": "Action Required", + "currentPriority": "Reopened" + }, + { + "index": 99, + "studentNetID": ["jd2856"], + "studentName": ["David Brown"], + "title": "Health Insurance Waiver Request", + "description": "I need to submit my vaccination documents to comply with the university's health requirements.", + "attachments": [null], + "departments": ["Health"], + "comments": ["Your vaccination documents have been received and recorded."], + "dateCreated": "22/01/2023", + "timeCreated": "0:00", + "currentStatus": "Open", + "currentPriority": "High" + }, + { + "index": 100, + "studentNetID": ["cd245"], + "studentName": ["Alice Johnson"], + "title": "Laundry Facilities Upgrade Request", + "description": "The heating system in my room is not working, and it's extremely cold.", + "attachments": [null], + "departments": ["ResEd"], + "comments": [ + "Your housing application is under review, and you'll be notified by email." + ], + "dateCreated": "04/12/2022", + "timeCreated": "10:01", + "currentStatus": "Open", + "currentPriority": "New" + } +] diff --git a/back-end/src/controllers/adminIssuesHandler.js b/back-end/src/controllers/adminIssuesHandler.js new file mode 100644 index 0000000..abf8277 --- /dev/null +++ b/back-end/src/controllers/adminIssuesHandler.js @@ -0,0 +1,18 @@ +import axios from "axios"; + +export async function issueRetrievalHandler(req, res) { + const { paramName } = req.params; + + try { + const response = await axios.get( + `${process.env.BACKEND_URL}/json/mockapi.json` + ); + + const filteredData = response.data.filter((item) => item.departments.includes(paramName)); + + res.json(filteredData); + } catch (error) { + console.error("Error retrieving data:", error.message); + res.status(500).send("An error occurred while retrieving the data."); + } +} diff --git a/back-end/src/controllers/studentIssuesHandler.js b/back-end/src/controllers/studentIssuesHandler.js index 1f601a6..54733c5 100644 --- a/back-end/src/controllers/studentIssuesHandler.js +++ b/back-end/src/controllers/studentIssuesHandler.js @@ -6,7 +6,7 @@ export async function issueRetrievalHandler(req, res) { try { // Assuming the data you want is at the response.data property const response = await axios.get( - `${process.env.BACKEND_URL}/json/contextual_mockapi.json` // will be replaced with db call + `${process.env.BACKEND_URL}/json/mockapi.json` // will be replaced with db call ); // Assuming response.data is an array of items and each item has a studentNetId field diff --git a/back-end/src/routes/adminIssues.js b/back-end/src/routes/adminIssues.js new file mode 100644 index 0000000..5ad7d66 --- /dev/null +++ b/back-end/src/routes/adminIssues.js @@ -0,0 +1,8 @@ +import express from "express"; +import { issueRetrievalHandler } from "../controllers/adminIssuesHandler.js"; + +const router = express.Router(); + +router.get("/:paramName", issueRetrievalHandler); + +export default router; diff --git a/front-end/src/layouts/AdminDashboard/AdminDashboard.js b/front-end/src/layouts/AdminDashboard/AdminDashboard.js index 7a7420c..76e5152 100644 --- a/front-end/src/layouts/AdminDashboard/AdminDashboard.js +++ b/front-end/src/layouts/AdminDashboard/AdminDashboard.js @@ -10,6 +10,7 @@ import { } from '../../components/admin/helper/sorting/SortingFunctions'; import AdminNavbar from '../../components/admin/AdminNavbar/AdminNavbar'; import SiteWideFooter from '../../components/general/SiteWideFooter/SiteWideFooter'; +import axios from "axios"; function AdminDashboard() { const [searchText, setSearchText] = useState(''); @@ -21,12 +22,32 @@ function AdminDashboard() { const overlayRef = useRef(null); const currentDepartment = "IT"; // will change this later sprint + const BASE_URL = process.env.REACT_APP_BACKEND_URL; + useEffect(() => { - // Fetch data from the API when the component mounts - fetch('https://hasiburratul.github.io/mock-api/MOCK_DATA_ADMIN.json') - .then(response => response.json()) - .then(data => setIssues(data)) - .catch(error => console.error('Error fetching data:', error)); + let isMounted = true; + + const fetchData = async () => { + try { + const response = await axios.get( + `${BASE_URL}/api/issues/admin/${currentDepartment}` + ); + setIssues(response.data); + } catch (error) { + if (isMounted) { + console.error('Error fetching data:', error); + } + } + }; + + fetchData(); + + const intervalId = setInterval(fetchData, 5000); + + return () => { + clearInterval(intervalId); + isMounted = false; + }; }, []); // Add event listener to handle clicks outside the overlay