Serial dissappears after attempting to remove access code on Arch Linux

[drgnomage]

After receiving some keys with data already on them I tried to remove them by revoking the access key and writing over them (I didn't know about tools > delete at the time). Which resulted in the serial number information dissappearing until I delete the config via tools > delete at which point it returned.

This was pretty confusing and irritating as I thought I had borked my key on the first day.

Firmware: 3.4.6
Distro: Arch
Kernel: 4.4.1-2
Yubi GUI: 3.1.24

[klali]

This sounds like the option "API call" under "Serial # Visibility Settings" in the Settings tab is unchecked. If it is the tool can not read the serial number from the key.

[drgnomage]

Hi Klali,

I was pointed this way by the support team and it was not turned off (I had previously made sure all the boxes in visibility were ticked). Also I could see the serial numbers then when I went to protected keep protected it removed the serial number information and wouldn't appear after replug/reboot or using in a vm.

[klali]

Ok.
Exactly which view are we talking about here?
Can you reproduce this again? Can you lay that out in steps?

[drgnomage]

I'm struggling to reproduce it after the tools > delete option as I can't apply access codes on Arch, which is another issue I was going to raise after I had delved into the dependencies for the Ubuntu install and see if there is a difference. The pic below is just after creating the config on slot 2.

No offence meant but linux support seems to mean works on Ubuntu.