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Meshcommader Remote Desktop randomly freeze then only display black screen after reconnect #91

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DnDNero opened this issue Jun 6, 2023 · 1 comment

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@DnDNero
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DnDNero commented Jun 6, 2023

Describe the bug
Meshcommader Remote Desktop randomly freeze then only display black screen after reconnect

Note:

Issue only happen when our application is running. Application is streaming 3 depth stream and 3 RGB stream from 3 intel realsense camera. Using Matlab and OpenGL to process the data.
Issue only observed with DELL optiplex 7000 small form factor (intel 12700) and optiplex 7000 micro form factor (intel 12900). Not observed on previous model of the same line of PC.
on Small form factor, attempt to reconnect lead to only black screen
On Micro form factor, attempt to reconnect lead to following screen
image
Remote Device (please complete the following information):

DELL Optiplex 7000 Small form and Micro Form Factor
Win 10 LTSC 21H2
LAN
Issue happen with both DP emulator and monitor connected.
Things have been tried:

Update BIOS to latest from DELL
Update Intel UHD 770 to latest and few other latest drivers
Install all intel drivers from DELL website.
Tried all KVM setting on meshcommander

@DnDNero
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DnDNero commented Jun 6, 2023

MeshCommanderLog.txt
I have run meshcommander in debug mode and log to log.txt file . Above is extract from when issue happen.

I think the last frame received is here

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
REDIR-SEND(10): 03010000000007800438
REDIR-SEND(10): 03010000000007800438
REDIR-RECV(4): 00000001
REDIR-RECV(13): 00000000000100010000000000
REDIR-SEND(10): 03010000000007800438
REDIR-RECV(4): 00000001
REDIR-RECV(13): 00000000000100010000000000
REDIR-SEND(10): 03010000000007800438
REDIR-RECV(4): 00000001

After that I tried to reconnect but only got black screen.

I dont think its meshcommander problem but rather some weird interaction between our application - intel gen 12th AMT vpro. Any insight into whats going on here is much appreciated.

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