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Feedbacks.md

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Feedback and Rankings

image

Capability rationale and description

To collect customer feedback and meal rankings, through surveys, direct feedback via site/app and through push messages. At later stage, to expand the capability to collect feedback and ranking for experts, meal plans, and articles.

Use cases

  • Customer can submit text feedback for a meal, expert, meal plan.
  • Customer rank a meal, expert, meal plan on scale 1-5.
  • Customer may submit general text request.

Components

  • Feedback Collection API
  • Feedback and ranking DB

Architectural characteristics

  • Evolvability
  • Availability
  • Scalability

Architectural choice

  • Microservice