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Hm, I cannot reproduce the issue you're having, that getter works just fine for me. Perhaps your TS3 query does not have the required permissions to be able to see any clients in the channel you mentioned? Or perhaps there's something else wrong with your code, e.g. you're not correctly logging in or not correctly selecting the correct virtual server? Something else you can try if you want to track down this issue would be to set
ts3Config.setEnableCommunicationsLogging(true);
and check the actual commands being sent to the TS3 server and their respective responses.
Channel#getTotalClientsFamily returned 0 when there was people sitting in the family. getTotalClientsFamily was requested on the main channel.
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