Omnichannel apps give consumers a choice to engage with you on their favorite channels like:

• SMS
• Email
• Voice
• WhatsApp
• Telegram
• Facebook Messenger

{% hint style="success" %} You must have the Omnichannel feature enabled as well as have agents and managers assigned in order to receive and send Omnichannel messages. {% endhint %}

{% content-ref url="sms.md" %} sms.md {% endcontent-ref %}

{% content-ref url="email-inboxes/" %} email-inboxes {% endcontent-ref %}

{% content-ref url="telegram-app/" %} telegram-app {% endcontent-ref %}

{% content-ref url="rasa-app/" %} rasa-app {% endcontent-ref %}

{% content-ref url="salesforce-crm-integration/" %} salesforce-crm-integration {% endcontent-ref %}

{% content-ref url="dialogflow-app/" %} dialogflow-app {% endcontent-ref %}

{% content-ref url="twitter-app/" %} twitter-app {% endcontent-ref %}

{% content-ref url="facebook-app/" %} facebook-app {% endcontent-ref %}

{% content-ref url="whatsapp/" %} whatsapp {% endcontent-ref %}

{% content-ref url="instagram-direct/" %} instagram-direct {% endcontent-ref %}