diff --git a/Customer.Service.Support/Event model/Saving a request.md b/Customer.Service.Support/Event model/Saving a request.md
index 487e9013..bd0f5dca 100644
--- a/Customer.Service.Support/Event model/Saving a request.md	
+++ b/Customer.Service.Support/Event model/Saving a request.md	
@@ -8,64 +8,58 @@ Everytime a ticket is saved, a system script called "Saving a request" will be e
 
 You can get the ticketId by running getVariable
 
-
-
-###Accessible variables:###
-ticketId
-activeUser
+### Accessible variables:
+- ticketId
+- activeUser
 
 Furthermore you can use getParserVariable to get out more information regarding the changes done.
 
-    The syntax is: getParserVariable("ticket.new.value") and getParserVariable("ticket.old.value")
+    getParserVariable("ticket.new.value") and getParserVariable("ticket.old.value")
     
 
-
-
-###For instance to see if the category has been changed:###
+For instance to see if the category has been changed:
 
     getParserVariable("ticket.new.category") != getParserVariable("ticket.old.category")
     
 
-
-
-###Accessible parser variables:###
-id
-title
-createdAt
-lastChanged
-readByOwner
-readByCustomer
-firstReadByUser
-firstReadByOwner
-activate
-closedAt
-deadline
-timeToClose
-realTimeToClose
-timeToReply
-m\_realTimeToReply
-createdBy
-author
-ownedBy
-category
-slevel
-priority
-status
-ticketStatus
-customer
-alertLevel
-alertTimeout
-connectId
-filterId
-readStatus
-hasAttachment
-displayFilter
-alertStop
-repliedAt
-filterAddress
-dbiAgentId
-dbiKey
-dbiLastModified
-dbiLastSyncronized
+### Accessible parser variables:
+- id
+- title
+- createdAt
+- lastChanged
+- readByOwner
+- readByCustomer
+- firstReadByUser
+- firstReadByOwner
+- activate
+- closedAt
+- deadline
+- timeToClose
+- realTimeToClose
+- timeToReply
+- realTimeToReply
+- createdBy
+- author
+- ownedBy
+- category
+- slevel
+- priority
+- status
+- ticketStatus
+- customer
+- alertLevel
+- alertTimeout
+- connectId
+- filterId
+- readStatus
+- hasAttachment
+- displayFilter
+- alertStop
+- repliedAt
+- filterAddress
+- dbiAgentId
+- dbiKey
+- dbiLastModified
+- dbiLastSyncronized