[Feature Request] On the Case timeline "Add Custom Event" does not show the description text in the Timeline

[JorievSantvoort]

Request Type

Feature Request

Feature Description

When using the Case timeline list view, the description is not shown in the timeline.

To reproduce, create a new Custom event on the timeline, we fill some text in the description field:

When submitted, the new event shows like this, the title is visible but to see the description you have to press Preview which will open a pane on the right side of the page with the text.

This works differently then adding a log text item to a Task in the case. When you choose "Include in timeline" in a task log like this:

And look at the result in the Timeline, it does show with a description.

It does not show the title anymore though, maybe the name of the task should also be there.

Possible Solutions

Show both the description and Title/Task name in a timeline item without needing the Preview button.
I think for MSPs the New event can be used to give updates to customers since they are shown in the timeline, for reporting or syncing with other ITSM solutions the timeline list can be helpful but it can use some enhancements in my opinion.

[WalterHackwell]

I have the same issue, I am waiting for the update. I hope they add it....