Error when trying to connect to Prusa connect

[Beukie66]

Is there an existing issue for this problem?

• I have searched the existing issues

OrcaSlicer Version

2.3.0-dev build 0c19086

Operating System (OS)

Windows

OS Version

windows 10 latest update

Additional system information

OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP
System Manufacturer HP
System Model HP Z2 Tower G4 Workstation
System Type x64-based PC
System SKU 2YW27AV
Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date HP Q50 Ver. 01.08.08, 12-10-2023
SMBIOS Version 3.1
Embedded Controller Version 7.210
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8455
BaseBoard Version KBC Version 07.D2.00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale Netherlands
Hardware Abstraction Layer Version = "10.0.19041.5072"
User Name DESKTOP
Time Zone W. Europe Standard Time
Installed Physical Memory (RAM) 64,0 GB
Total Physical Memory 63,8 GB
Available Physical Memory 50,8 GB
Total Virtual Memory 192 GB
Available Virtual Memory 176 GB
Page File Space 128 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Printer

Prusa XL5T and Prusa MK4 Is

How to reproduce

After setting connection to Prusa connect. Test OK!

Goto Tab Device

Login page prusa connect is visible

When doing login error message failed to fetch

see attachment

Actual results

Expected results

connection to web page prusa connect

Project file & Debug log uploads

TEST Cube.zip

Checklist of files to include

• Log file
• Project file

Anything else?

No response

[ericus256]

I have also been experiencing this issue, essentially verbatim to @Beukie66's description and screenshots. I started seeing it at least a month ago, but figured it was some server issue at Prusa (and sending actual print jobs seemed to work even though the Device tab failed out like that). But alas, it has not resolved itself in all this time, so chiming in here.

In Prusa Slicer, logging in with Prusa account in the top-right results in Prusa Connect tab appearing and automatically cutting-through to Prusa Connect dashboard without an additional login and 2FA prompt. So Prusa Connect itself seems fine but something changed in how Orca Slicer is trying to load the page(s) and/or communicate with Prusa Connect.