| title | description |
|---|---|
Basecamp Big Service Level Agreement (SLA) |
Read the service level agreement for Basecamp Big accounts. |
Thousands of companies rely on Basecamp. Just like you, Basecamp is our company's lifeline. It’s where we make decisions, share designs, debate ideas, broadcast companywide announcements, and keep up to date on what everyone's working on. That's why we guarantee 99.99% monthly uptime to teams on Basecamp Big.
“Uptime” refers to the period of time when Basecamp is up and running.
We make our uptime public here.
Our Ops team is working so that we won’t find ourselves in that situation. But stuff happens, so if our uptime drops below 99.99%, we will provide an automatic credit under our SLA to our Big customers on their next billing cycle. For any given day where an outage exceeds 5 minutes, we’ll credit your account 10x for a full hour that is equal to the hourly rate you pay us for use of Basecamp. You can always check up on us here. That is the full limit of our liability under this SLA. Now you can get back to your work with the peace of mind knowing that we’ve got you covered.
We track uptime by measuring the server side error rate along with using server monitoring software to look at results from ping tests, web server tests, TCP port tests, and website tests. Any changes to Basecamp's uptime are immediately shown on our Status site.
Basecamp may update this SLA once in a blue moon — we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site.
Please get in touch with our friendly support team and we’ll be happy to answer them!