Office.CoercionType.Text returns different values on Outlook Classic vs Web Outlook for whitespaces

[alensaqe]

Provide required information needed to triage your issue

Your Environment>

• Platform [PC desktop, Mac, iOS, Office on the web]: Outlook Classic, Outlook Web, Outlook New

Expected behavior

All versions return the same value with the spaces

Current behavior

The response from outlook on get Async Body seems to be different in Outlook Classic, Outlook New and Outllook web. With the prior sending whitespaces as in\n \rthe new ones do not send any results with whitespaces.

Steps to reproduce

  Office.context.mailbox.item?.body.getAsync(Office.CoercionType.Text, (result) => {
    console.log('value', result.value)
  })

[github-actions]

Here are some similar issues that might help you. Please check if they can solve your problem.

• body.getAsync returns different value in native outlook and OutlookWeb in different browsers #1015

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Possible solution (Extracted from existing issue, might be incorrect; please verify carefully)

The body.getAsync API returns the body based on Outlook's editor, and the results between each platform are expected to have some differences. Unfortunately, the plain text converter is not documented across all the different platforms, and is different in every platform. Therefore, achieving consistent results across platforms is not possible at this time.

Reference:

• body.getAsync returns different value in native outlook and OutlookWeb in different browsers #1015 (comment)
• body.getAsync returns different value in native outlook and OutlookWeb in different browsers #1015 (comment)
• body.getAsync returns different value in native outlook and OutlookWeb in different browsers #1015 (comment)

[alensaqe]

Based on #1015 outlook clients return different payload depending on the version.