Can not run 'Enable and Disable Add-in Commands' when using setStartupBehavior(Office.StartupBehavior.load)

[sitthinan]

Provide required information needed to triage your issue

Your Environment

• Platform [PC desktop, Mac, iOS, Office on the web]: Office on the web
• Host [Excel, Word, PowerPoint, etc.]: Excel
• Operating System: Windows 10
• Browser (if using Office on the web): Google Chrome

Expected behavior

The button on my ribbon should be enabled or disabled following the logic after I reopen or refresh my workbook such as the sign-in button should disable when the user login.

Current behavior

After I refresh my workbook, The button on my ribbon always shows as the default status

Steps to reproduce

1. Open a new workbook.
2. Loading the add-in.
3. Click the button on the ribbon.
4. The 'Office.addin.setStartupBehavior(Office.StartupBehavior.load);' was run
5. the 'Office.ribbon.requestUpdate(ribbonUpdater)' was run for changing status from enable to disable and it working well.
6. Reopen or refresh the workbook.
7. After my add-in was run, it shows the error when running the Office.ribbon.requestUpdate(ribbonUpdater).

Context

We want to run code in my add-in when the workbook was reopened or refresh to change the status of the ribbon between enabled and disabled,

Useful logs

• [/] Screenshots
  

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[sitthinan]

Hi, has any updates for this ticket?

[jerousseau]

I've nearly the same problem creating a contextual tab, and using Office.StartupBehavior.load.
When the add-in is loading at workbook open the contextual tab never appear (but without error in my case).

[ElizabethSamuel-MSFT]

@sitthinan @jerousseau Apologies for the late response. Are you still facing this issue?

@preethikakiru Can you take a look?

Thanks.

[ghost]

This issue has been automatically marked as stale because it is marked as needing author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment. Thank you for your interest in Office Add-ins!

[ghost]

This issue has been closed due to inactivity. Please comment if you still need assistance and we'll re-open the issue.

[wh1t3cAt1k]

I've nearly the same problem creating a contextual tab, and using Office.StartupBehavior.load. When the add-in is loading at workbook open the contextual tab never appear (but without error in my case).

This is exactly what I am experiencing in Excel Online only. I can't believe such issues go for months and years without an update or a response from the team. :(

I am now working to prepare a minimal repro.

cc @gmichaud

[wh1t3cAt1k]

@Wenjun-Gong @ElizabethSamuel-MSFT

I decided to file a new ticket with clean steps and reproduction code: #3052

@sitthinan @jerousseau If this is still relevant to you I invite you to comment.

It's a blocker for our planned interface revamp because

• our add-in needs to run some code on start-up
• and at the same time it will heavily rely on the contextual ribbon for some of the user interactions.