diff --git a/helpdesk_mgmt/i18n/ca.po b/helpdesk_mgmt/i18n/ca.po
index d468d3205..332ffa70f 100644
--- a/helpdesk_mgmt/i18n/ca.po
+++ b/helpdesk_mgmt/i18n/ca.po
@@ -779,6 +779,7 @@ msgid "Edit"
 msgstr "Editar"
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1273,6 +1274,11 @@ msgid ""
 "creation of new records completely."
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1311,6 +1317,11 @@ msgstr ""
 msgid "Partner Name"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1751,6 +1762,11 @@ msgstr ""
 msgid "Very High"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids
diff --git a/helpdesk_mgmt/i18n/ca_ES.po b/helpdesk_mgmt/i18n/ca_ES.po
index 2838212ec..4fd41b629 100644
--- a/helpdesk_mgmt/i18n/ca_ES.po
+++ b/helpdesk_mgmt/i18n/ca_ES.po
@@ -637,6 +637,7 @@ msgid "Edit"
 msgstr ""
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1129,6 +1130,11 @@ msgid ""
 "creation of new records completely."
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1167,6 +1173,11 @@ msgstr ""
 msgid "Partner Name"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1607,6 +1618,11 @@ msgstr ""
 msgid "Very High"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids
diff --git a/helpdesk_mgmt/i18n/de.po b/helpdesk_mgmt/i18n/de.po
index 2b5774a49..b3b96dd94 100644
--- a/helpdesk_mgmt/i18n/de.po
+++ b/helpdesk_mgmt/i18n/de.po
@@ -645,6 +645,7 @@ msgid "Edit"
 msgstr "Bearbeiten"
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1152,6 +1153,11 @@ msgstr ""
 "Nachrichten angehängt werden, auch wenn sie nicht darauf geantwortet haben. "
 "Wenn gesetzt, wird die Erstellung neuer Datensätze vollständig deaktiviert."
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1193,6 +1199,11 @@ msgstr ""
 msgid "Partner Name"
 msgstr "Partnername"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1662,6 +1673,11 @@ msgstr "Benutzer"
 msgid "Very High"
 msgstr "Sehr hoch"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids
diff --git a/helpdesk_mgmt/i18n/es.po b/helpdesk_mgmt/i18n/es.po
index 824d703dd..b594b076e 100644
--- a/helpdesk_mgmt/i18n/es.po
+++ b/helpdesk_mgmt/i18n/es.po
@@ -780,6 +780,7 @@ msgid "Edit"
 msgstr "Editar"
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1287,6 +1288,11 @@ msgstr ""
 "entrantes, incluso si no se respondieron. Si se establece, esto "
 "deshabilitará la creación de nuevos registros por completo."
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1328,6 +1334,11 @@ msgstr "Empresa"
 msgid "Partner Name"
 msgstr "Nombre de la empresa"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1799,6 +1810,11 @@ msgstr "Usuarios"
 msgid "Very High"
 msgstr "Muy alta"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids
diff --git a/helpdesk_mgmt/i18n/es_AR.po b/helpdesk_mgmt/i18n/es_AR.po
index e455fd220..9cf4cd4f2 100644
--- a/helpdesk_mgmt/i18n/es_AR.po
+++ b/helpdesk_mgmt/i18n/es_AR.po
@@ -647,6 +647,7 @@ msgid "Edit"
 msgstr "Editar"
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1150,6 +1151,11 @@ msgstr ""
 "entrantes, incluso si no se respondieron. Si se establece, esto "
 "deshabilitará la creación de nuevos registros por completo."
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1191,6 +1197,11 @@ msgstr "Socio"
 msgid "Partner Name"
 msgstr "Nombre del Socio"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1659,6 +1670,11 @@ msgstr "Usuarios"
 msgid "Very High"
 msgstr "Muy alta"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids
diff --git a/helpdesk_mgmt/i18n/fr.po b/helpdesk_mgmt/i18n/fr.po
index 6805969b3..86623e689 100644
--- a/helpdesk_mgmt/i18n/fr.po
+++ b/helpdesk_mgmt/i18n/fr.po
@@ -781,6 +781,7 @@ msgid "Edit"
 msgstr "Editer"
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1284,6 +1285,11 @@ msgstr ""
 "rattaché, même si il ne s'agissait pas d'une réponse à ce fil. Si renseigné, "
 "la création de nouveaux enregistrements sera complètement désactivée."
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1325,6 +1331,11 @@ msgstr "Partenaire"
 msgid "Partner Name"
 msgstr "Nom du partenaire"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1793,6 +1804,11 @@ msgstr "Utilisateurs"
 msgid "Very High"
 msgstr "Très haute"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids
diff --git a/helpdesk_mgmt/i18n/hu.po b/helpdesk_mgmt/i18n/hu.po
index 1eabc124d..c8e4d888c 100644
--- a/helpdesk_mgmt/i18n/hu.po
+++ b/helpdesk_mgmt/i18n/hu.po
@@ -641,6 +641,7 @@ msgid "Edit"
 msgstr "Szerkesztés"
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1138,6 +1139,11 @@ msgstr ""
 "csatolva lesznek, akkor is, ha nem az adott szálra érkeztek válaszként. "
 "Ennek beállítása esetén egyáltalán nem jönnek létre új rekordok."
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1179,6 +1185,11 @@ msgstr "Partner"
 msgid "Partner Name"
 msgstr "Partner neve"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1645,6 +1656,11 @@ msgstr "Felhasználók"
 msgid "Very High"
 msgstr "Nagyon magas"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids
diff --git a/helpdesk_mgmt/i18n/it.po b/helpdesk_mgmt/i18n/it.po
index 8f6716334..550fa2ff5 100644
--- a/helpdesk_mgmt/i18n/it.po
+++ b/helpdesk_mgmt/i18n/it.po
@@ -779,6 +779,7 @@ msgid "Edit"
 msgstr "Modifica"
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1282,6 +1283,11 @@ msgstr ""
 "messaggi in arrivo, anche se non hanno risposto. Se impostato, disabiliterà "
 "completamente la creazione di nuovi record."
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1323,6 +1329,11 @@ msgstr "Partner"
 msgid "Partner Name"
 msgstr "Nome partner"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1788,6 +1799,11 @@ msgstr "Utenti"
 msgid "Very High"
 msgstr "Molto alta"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids
diff --git a/helpdesk_mgmt/i18n/nl.po b/helpdesk_mgmt/i18n/nl.po
index 80e67ec6d..d5c1498ff 100644
--- a/helpdesk_mgmt/i18n/nl.po
+++ b/helpdesk_mgmt/i18n/nl.po
@@ -778,6 +778,7 @@ msgid "Edit"
 msgstr "Bewerk"
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1281,6 +1282,11 @@ msgstr ""
 "worden gelinkt, zelfs als ze er niet op hebben geantwoord. Indien ingesteld "
 "zal dit de aanmaak van nieuwe records volledig uitschakelen."
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1322,6 +1328,11 @@ msgstr "Relatie"
 msgid "Partner Name"
 msgstr "Relatienaam"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1788,6 +1799,11 @@ msgstr "Gebruikers"
 msgid "Very High"
 msgstr "Zeer hoog"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids
diff --git a/helpdesk_mgmt/i18n/nl_NL.po b/helpdesk_mgmt/i18n/nl_NL.po
index e8d32c77c..2d6802e28 100644
--- a/helpdesk_mgmt/i18n/nl_NL.po
+++ b/helpdesk_mgmt/i18n/nl_NL.po
@@ -778,6 +778,7 @@ msgid "Edit"
 msgstr "Bewerk"
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1281,6 +1282,11 @@ msgstr ""
 "worden gelinkt, zelfs als ze er niet op hebben geantwoord. Indien ingesteld "
 "zal dit de aanmaak van nieuwe records volledig uitschakelen."
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1322,6 +1328,11 @@ msgstr "Contact"
 msgid "Partner Name"
 msgstr "Contact"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1788,6 +1799,11 @@ msgstr "Gebruikers"
 msgid "Very High"
 msgstr "Zeer hoog"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids
diff --git a/helpdesk_mgmt/i18n/pl.po b/helpdesk_mgmt/i18n/pl.po
index 234aa19c1..7f209e366 100644
--- a/helpdesk_mgmt/i18n/pl.po
+++ b/helpdesk_mgmt/i18n/pl.po
@@ -640,6 +640,7 @@ msgid "Edit"
 msgstr ""
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1132,6 +1133,11 @@ msgid ""
 "creation of new records completely."
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1170,6 +1176,11 @@ msgstr ""
 msgid "Partner Name"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1610,6 +1621,11 @@ msgstr ""
 msgid "Very High"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids
diff --git a/helpdesk_mgmt/i18n/pt.po b/helpdesk_mgmt/i18n/pt.po
index 3e3a07c6f..25bef7284 100644
--- a/helpdesk_mgmt/i18n/pt.po
+++ b/helpdesk_mgmt/i18n/pt.po
@@ -778,6 +778,7 @@ msgid "Edit"
 msgstr "Editar"
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1281,6 +1282,11 @@ msgstr ""
 "serão anexadas, mesmo que não lhe tenham respondido. Se definido, a criação "
 "de novos registos será completamente desativada."
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1322,6 +1328,11 @@ msgstr "Parceiro"
 msgid "Partner Name"
 msgstr "Nome do Parceiro"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1787,6 +1798,11 @@ msgstr "Utilizadores"
 msgid "Very High"
 msgstr "Muito Elevada"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids
diff --git a/helpdesk_mgmt/i18n/pt_BR.po b/helpdesk_mgmt/i18n/pt_BR.po
index 5ff9c8a8d..9393951ca 100644
--- a/helpdesk_mgmt/i18n/pt_BR.po
+++ b/helpdesk_mgmt/i18n/pt_BR.po
@@ -778,6 +778,7 @@ msgid "Edit"
 msgstr "Editar"
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1281,6 +1282,11 @@ msgstr ""
 "serão anexadas, mesmo que não tenham respondido. Se definido, isso "
 "desabilitará completamente a criação de novos registros."
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1322,6 +1328,11 @@ msgstr "Parceiro"
 msgid "Partner Name"
 msgstr "Nome do Parceiro"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1786,6 +1797,11 @@ msgstr "Usuários"
 msgid "Very High"
 msgstr "Muito Alta"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids
diff --git a/helpdesk_mgmt/i18n/tr.po b/helpdesk_mgmt/i18n/tr.po
index 528b3acd4..fa70ece28 100644
--- a/helpdesk_mgmt/i18n/tr.po
+++ b/helpdesk_mgmt/i18n/tr.po
@@ -646,6 +646,7 @@ msgid "Edit"
 msgstr "Düzenle"
 
 #. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__partner_email
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid "Email"
@@ -1148,6 +1149,11 @@ msgstr ""
 "(kayıt) isteğe bağlı kimliği. Ayarlanırsa, bu, yeni kayıtların "
 "oluşturulmasını tamamen devre dışı bırakır."
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_other
+msgid "Other"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.ticket_view_form
 msgid "Other Information"
@@ -1189,6 +1195,11 @@ msgstr "İş Ortağı"
 msgid "Partner Name"
 msgstr "İş Ortağı Adı"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_phone
+msgid "Phone"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_views_pivot
 msgid "Pivot Analysis"
@@ -1648,6 +1659,11 @@ msgstr "Kullanıcılar"
 msgid "Very High"
 msgstr "Çok Yüksek"
 
+#. module: helpdesk_mgmt
+#: model:helpdesk.ticket.channel,name:helpdesk_mgmt.helpdesk_ticket_channel_web
+msgid "Web"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__website_message_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__website_message_ids