Instruct user that using GnuPG and Nitrokey App in parallel can stop the device

[szszszsz]

Instruct user that using GnuPG and Nitrokey App in parallel can make the device not responding anymore until its reinsertion to the USB slot. This is a known problem, which should be brought to wider attention.
Affected: Nitrokey Pro, Nitrokey Storage

Source:

• Nitrokey hangs when switching between libnitrokey and GnuPG libnitrokey#137 (comment)

cc @nitrosimon

[szszszsz]

Hi! Thank you for resolving this, but I thought about more visible place, like the main page of the given product, or associated service setup. I am not sure FAQ is read as a guide, until it is very much needed. What's your opinion?

[daringer]

Ok ok, no problem, will reopen this, we'll think of a more exposed place for all products to present such information.

[d-e-s-o]

Can we please fix this properly instead of fudging it with documentation and shifting blame to the user and upstream consumers? Replugging a physical devices is completely unautomatable.

The underlying issue will never get addressed if every user-opened problem report is redirected to a piece of documentation saying "this is a known problem", go work around it. This is how bug-laden enterprise-style software comes into being. You are inflicting this pain to every user and every one building on top. Nitrokey GmbH and Nitrokey GmbH alone are the only ones in a position to fix it. Please, go do so.