G7 won't connect on Pixel 7

[cascer1]

Hi,

I switched to the G7 a few weeks ago. My first two sensors worked fine without any issues, but now I'm trying all I can to connect to my next sensor and it's just not working.

App version: dfcbe80-2024.09.17
Android version: 14

Here's what I did:

• About 45 minutes before the current sensor would end, I inserted the new sensor.
• I waited until the current sensor expired and then tried connecting to the new sensor by changing the Transmitter ID settings to the new value.
• For a while, I got the mismatch error (I forget the exact wording), so placed the old sensor in the microwave.
• I kept getting the mismatch error, so I walked to a public trash bin on another street to dispose of the old sensor there.
• The mismatch error went away, now it just says Hunting Transmitter: Stay on this page. And has been for at least an hour.
• I re-installed xDrip, including older versions and the most recent nightly I could find
• Still in all versions, it just stays stuck on hunting transmitter

to recap, everything I've tried:

• restart my phone
• double-check all the settings from the guides online
• re-instlal xDrip
• move far away from the old sensor
• ensure I'm on the latest nightly

What am I doing wrong? I followed all the steps on the G7 guide and the connectivity troubleshooting guide

[Navid200]

You don't also have Dexcom app installed collecting from the same device, do you?

Are you sure the transmitter ID has no typo?

Can you use a scanner to confirm that the transmitter is alive and transmitting?
https://navid200.github.io/xDrip/docs/Bluetooth-Scanner.html

If you see no signal and conclude that something is wrong with G7, you will need to install Dexcom app for 100% confirmation. You should never contact Dexcom just because xDrip does not work.

[cascer1]

Hi, sorry for my untimely response. I followed your instructions and concluded that there must've been something wrong with the sensors. They didn't show up in the ble scanner nor the dexcom app (which I installed later, after removing xDrip). I contacted Dexcom and they replaced both. A third sensor worked immediately with xDrip.