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Mar 22, 2025
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releaseNotes.md

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Platform API version: 8952

Major Changes (31 changes)

/api/v2/organizations/limits/namespaces/{namespaceName}/limits/{limitName}/counts (1 change)

  • Path /api/v2/organizations/limits/namespaces/{namespaceName}/limits/{limitName}/counts was removed

/api/v2/organizations/limits/namespaces/{namespaceName}/counts (1 change)

  • Path /api/v2/organizations/limits/namespaces/{namespaceName}/counts was removed

POST /api/v2/webchat/guest/conversations (1 change)

  • Has been deprecated

GET /api/v2/conversations/{conversationId}/recordings (1 change)

  • Parameter includePauseAnnotationsForScreenRecordings was added

GET /api/v2/telephony/providers/edges/extensionpools (1 change)

  • Parameter divisionId was added

GET /api/v2/webchat/guest/conversations/{conversationId}/mediarequests (1 change)

  • Has been deprecated

POST /api/v2/webchat/guest/conversations/{conversationId}/members/{memberId}/messages (1 change)

  • Has been deprecated

POST /api/v2/webchat/guest/conversations/{conversationId}/members/{memberId}/typing (1 change)

  • Has been deprecated

GET /api/v2/webchat/guest/conversations/{conversationId}/members/{memberId} (1 change)

  • Has been deprecated

DELETE /api/v2/webchat/guest/conversations/{conversationId}/members/{memberId} (1 change)

  • Has been deprecated

GET /api/v2/webchat/guest/conversations/{conversationId}/members (1 change)

  • Has been deprecated

GET /api/v2/webchat/guest/conversations/{conversationId}/messages/{messageId} (1 change)

  • Has been deprecated

GET /api/v2/webchat/guest/conversations/{conversationId}/messages (1 change)

  • Has been deprecated

GET /api/v2/widgets/deployments/{deploymentId} (1 change)

  • Has been deprecated

PUT /api/v2/widgets/deployments/{deploymentId} (1 change)

  • Has been deprecated

DELETE /api/v2/widgets/deployments/{deploymentId} (1 change)

  • Has been deprecated

GET /api/v2/widgets/deployments (1 change)

  • Has been deprecated

POST /api/v2/widgets/deployments (1 change)

  • Has been deprecated

ConversationEditedSummary (1 change)

  • Model ConversationEditedSummary was removed

LimitCount (1 change)

  • Model LimitCount was removed

LimitCountListing (1 change)

  • Model LimitCountListing was removed

TimeOffRequestSettings (1 change)

  • Model TimeOffRequestSettings was removed

ExternalOrganization (1 change)

  • Property primaryContactId was removed

ConversationSessionSummary (1 change)

  • Property editedSummary was changed from ConversationEditedSummary to ConversationEditedInput

ConversationSummary (1 change)

  • Property editedSummary was changed from ConversationEditedSummary to ConversationEditedInput

SocialTopicResponse (1 change)

  • Property dataIngestionRules was removed

BuSchedulingSettingsResponse (2 changes)

  • Required property activitySmoothingType was added
  • Required property induceScheduleVariability was added

ManagementUnitSettingsResponse (1 change)

  • Property timeOff was changed from TimeOffRequestSettings to TimeOffSettingsResponse

ManagementUnitSettingsRequest (1 change)

  • Property timeOff was changed from TimeOffRequestSettings to TimeOffSettingsRequest

CreateManagementUnitSettingsRequest (1 change)

  • Property timeOff was changed from TimeOffRequestSettings to TimeOffSettingsRequest

Minor Changes (140 changes)

/api/v2/externalcontacts/contacts/exports/{exportId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/externalcontacts/contacts/exports (3 changes)

  • Path was added
  • Operation GET was added
  • Operation POST was added

DELETE /api/v2/conversations/messaging/integrations/open/{integrationId} (1 change)

  • Response 412 was added

/api/v2/conversations/messaging/integrations/twitter/{integrationId} (4 changes)

  • Path was added
  • Operation GET was added
  • Operation DELETE was added
  • Operation PATCH was added

/api/v2/conversations/messaging/integrations/twitter (3 changes)

  • Path was added
  • Operation GET was added
  • Operation POST was added

/api/v2/conversations/messaging/integrations/twitter/oauth/settings (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/conversations/messaging/integrations/{integrationId}/twitter/oauth/settings (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/socialmedia/analytics/aggregates/jobs/{jobId}/results (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/socialmedia/analytics/aggregates/jobs (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/socialmedia/analytics/aggregates/jobs/{jobId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/socialmedia/analytics/messages/jobs (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/socialmedia/analytics/messages/jobs/{jobId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/socialmedia/analytics/messages/jobs/{jobId}/results (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/socialmedia/topics/{topicId}/dataingestionrules (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/socialmedia/twitter/historical/tweets (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/socialmedia/escalationrules/{escalationRuleId} (4 changes)

  • Path was added
  • Operation GET was added
  • Operation PUT was added
  • Operation DELETE was added

/api/v2/socialmedia/escalationrules (3 changes)

  • Path was added
  • Operation GET was added
  • Operation POST was added

/api/v2/socialmedia/escalations/messages (2 changes)

  • Path was added
  • Operation POST was added

AnalyticsSession (1 change)

  • Optional property deliveryPushed was added

SegmentDetailQueryPredicate (1 change)

  • Enum value deliveryPushed was added to property dimension

ViewFilter (8 changes)

  • Enum value Open was added to property botMessageTypes
  • Enum value Instagram was added to property botMessageTypes
  • Enum value Apple was added to property botMessageTypes
  • Enum value AudioConnector was added to property botProductList
  • Enum value BotConnector was added to property botProductList
  • Enum value AllOptionsRejected was added to property botRecognitionFailureReasonList
  • Optional property programIds was added
  • Optional property categoryIds was added

ReportingExportJobResponse (1 change)

  • Enum value VIRTUAL_AGENT_PERFORMANCE_VIEW was added to property viewType

SelectedCustomCalculationColumns (1 change)

  • Model was added

ReportingExportMetadataJobResponse (1 change)

  • Enum value VIRTUAL_AGENT_PERFORMANCE_VIEW was added to property viewType

ReportingExportJobRequest (1 change)

  • Enum value VIRTUAL_AGENT_PERFORMANCE_VIEW was added to property viewType

ScriptEntityListing (1 change)

  • Optional property truncatedDivisions was added

EvaluationForm (1 change)

  • Optional property aiScoring was added

EvaluationQuestion (1 change)

  • Optional property contextId was added

EvaluationQuestionGroup (1 change)

  • Optional property contextId was added

ContactsExport (1 change)

  • Model was added

ContactsExportFieldFilter (1 change)

  • Model was added

ContactsExportFieldListFilter (1 change)

  • Model was added

ContactsExportFilter (1 change)

  • Model was added

ContactsExportQueryConditions (1 change)

  • Model was added

ExportListing (1 change)

  • Model was added

AiScoring (3 changes)

  • Optional property failureType was added
  • Optional property pending was added
  • Optional property dateLastChanged was added

Evaluation (1 change)

  • Optional property aiScoring was added

EvaluationQuestionScore (1 change)

  • Optional property aiAnswer was added

DiagnosticsSettings (1 change)

  • Model was added

OpenRichMediaSetting (1 change)

  • Model was added

OutboundOnlySetting (1 change)

  • Model was added

TwitterIntegration (1 change)

  • Model was added

TwitterIntegrationUpdateRequest (1 change)

  • Model was added

TwitterIntegrationRequest (1 change)

  • Model was added

TwitterIntegrationEntityListing (1 change)

  • Model was added

TwitterSignupOAuthSettings (1 change)

  • Model was added

TwitterOAuthSettings (1 change)

  • Model was added

ConversationEditedInput (1 change)

  • Model was added

FeedbackAddRequest (1 change)

  • Enum value Unknown was added to property rating

ResponseSet (1 change)

  • Optional property liveSpeakerDetectionMode was added

EventMessage (2 changes)

  • Enum value CAMPAIGN_WHATSAPP_HEADER_VALUE_LIMIT_EXCEEDED was added to property code
  • Enum value CAMPAIGN_WHATSAPP_BUTTON_URL_VALUE_LIMIT_EXCEEDED was added to property code

ReplacementTerm (1 change)

  • Enum value FACEBOOK was added to property type

SocialHandle (1 change)

  • Enum value FACEBOOK was added to property type

DocumentBodyImageProperties (3 changes)

  • Optional property width was added
  • Optional property widthWithUnit was added
  • Optional property altText was added

DocumentBodyTableCellBlockProperties (1 change)

  • Optional property widthWithUnit was added

DocumentBodyTableProperties (1 change)

  • Optional property widthWithUnit was added

DocumentBodyVideoProperties (2 changes)

  • Optional property width was added
  • Optional property height was added

KnowledgeExportJobFilter (1 change)

  • Optional property exclude was added

LogCaptureUserConfiguration (1 change)

  • Optional property captureMethod was added

EvaluationFormResponse (1 change)

  • Optional property aiScoring was added

EvaluationResponse (1 change)

  • Optional property aiScoring was added

SocialMediaAggregateDataContainer (1 change)

  • Model was added

SocialMediaAggregateMetricData (1 change)

  • Model was added

SocialMediaAsyncAggregateQueryResponse (1 change)

  • Model was added

SocialMediaStatisticalResponse (1 change)

  • Model was added

SocialMediaStatisticalSummary (1 change)

  • Model was added

SocialMediaAsyncAggregationQuery (1 change)

  • Model was added

SocialMediaQueryClause (1 change)

  • Model was added

SocialMediaQueryFilter (1 change)

  • Model was added

SocialMediaQueryPredicate (1 change)

  • Model was added

SocialMediaAsyncDetailQuery (1 change)

  • Model was added

SocialMediaAsyncDetailQueryResponse (1 change)

  • Model was added

SocialMediaDetailDataContainer (1 change)

  • Model was added

SocialMediaDetailMessageContainer (1 change)

  • Model was added

SocialMediaMessageEscalationInfo (1 change)

  • Model was added

DataIngestionRuleResponse (1 change)

  • Model was added

DataIngestionRuleResponseEntityListing (1 change)

  • Model was added

TweetUsage (1 change)

  • Model was added

TwitterDataHistoricalTweetResponse (1 change)

  • Model was added

TwitterDataHistoricalTweetRequest (1 change)

  • Model was added

EscalationRuleResponse (1 change)

  • Model was added

EscalationTarget (1 change)

  • Model was added

OverrideEscalationTarget (1 change)

  • Model was added

EscalationRuleRequest (1 change)

  • Model was added

SocialEscalationResponseEntityListing (1 change)

  • Model was added

ManualEscalationResponse (1 change)

  • Model was added

ManualEscalationRequest (1 change)

  • Model was added

SocialTopicResponse (1 change)

  • Optional property dataIngestionRulesMetadata was added

Dependency (1 change)

  • Enum value DIGITALBOTCONNECTOR was added to property type

DependencyObject (1 change)

  • Enum value DIGITALBOTCONNECTOR was added to property type

BuSchedulingSettingsRequest (2 changes)

  • Optional property activitySmoothingType was added
  • Optional property induceScheduleVariability was added

IgnoredActivityCodeIds (1 change)

  • Model was added

TimeOffSettingsResponse (1 change)

  • Model was added

TimeOffSettingsRequest (1 change)

  • Model was added

ValueWrapperLocalDate (1 change)

  • Model was added

BuRescheduleRequest (2 changes)

  • Optional property activitySmoothingType was added
  • Optional property induceScheduleVariability was added

SchedulingOptionsRequest (2 changes)

  • Optional property activitySmoothingType was added
  • Optional property induceScheduleVariability was added

WorkitemQueryJobSort (1 change)

  • Enum value dateCreated was added to property name

WorkitemStatusUpdate (1 change)

  • Optional property autoTerminateWorkitem was added

WorkitemStatusCreate (1 change)

  • Optional property autoTerminateWorkitem was added

Point Changes (14 changes)

POST /api/v2/webchat/guest/conversations (1 change)

  • Description was changed

GET /api/v2/webchat/guest/conversations/{conversationId}/mediarequests (1 change)

  • Description was changed

POST /api/v2/webchat/guest/conversations/{conversationId}/members/{memberId}/messages (1 change)

  • Description was changed

POST /api/v2/webchat/guest/conversations/{conversationId}/members/{memberId}/typing (1 change)

  • Description was changed

GET /api/v2/webchat/guest/conversations/{conversationId}/members/{memberId} (1 change)

  • Description was changed

DELETE /api/v2/webchat/guest/conversations/{conversationId}/members/{memberId} (1 change)

  • Description was changed

GET /api/v2/webchat/guest/conversations/{conversationId}/members (1 change)

  • Description was changed

GET /api/v2/webchat/guest/conversations/{conversationId}/messages/{messageId} (1 change)

  • Description was changed

GET /api/v2/webchat/guest/conversations/{conversationId}/messages (1 change)

  • Description was changed

GET /api/v2/widgets/deployments/{deploymentId} (1 change)

  • Description was changed

PUT /api/v2/widgets/deployments/{deploymentId} (1 change)

  • Description was changed

DELETE /api/v2/widgets/deployments/{deploymentId} (1 change)

  • Description was changed

GET /api/v2/widgets/deployments (1 change)

  • Description was changed

POST /api/v2/widgets/deployments (1 change)

  • Description was changed