Tell us what should happen
Tell us what happens instead
ownCloud Mail version: (see ownCloud apps admin page)
Mailserver or service: (e.g. Outlook, Yahoo, Gmail, Exchange,...)
Transport security - IMAP: (None, SSL, TLS, STARTTLS)
Transport security - SMTP: (None, SSL, TLS, STARTTLS)
Number of accounts:
ownCloud Mail version build date: (only if you are using a Nightly Build)
Operating system:
Web server:
Database:
PHP version:
ownCloud version: (see ownCloud admin page)
Updated from an older ownCloud or fresh install:
List of activated apps:
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder
The content of config/config.php:
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder
or
Insert your config.php content here
(Without the database password, passwordsalt and secret)
Browser:
Operating system:
Insert your webserver log here
Insert your ownCloud log here
Insert your horde IMAP log here, see https://github.com/owncloud/mail#debug-mode
Insert your horde SMTP log here, see https://github.com/owncloud/mail#debug-mode
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...