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App v. 3.4.1 crashes after a few minutes of usage with no error message #2239

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ValentinaN95 opened this issue Oct 6, 2024 · 1 comment

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@ValentinaN95
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Describe the bug
The app loses connection with both Dexcom One+ and Omnipod Dash after a few minutes of usage, then it only shows a total black display.

Thank you in advance for your help!

Attach an Issue Report
Esporta- 20241006T141741Z.zip

To Reproduce
1 - Everything started this morning, when I got a notification from Dexcom One+ saying that there was a server error, so Share was not working. After a couple of minutes, it was back. I also had to reactivate the connection with Apple Health, as it was off on the One+ app. When I opened Loop, the display turned black after some seconds.

2 - I rebooted my iPhone and I managed to reopen the Loop app. After 5 minutes, it lost connection with the devices (giving the "red loop" error message when you click on it), freezes and turned black once again. It gives no push error notification.

I don't know if the Dexcom server error has something to do with the Loop crash.

Expected behavior

No crashes.

Screenshots
IMG_3745
IMG_3746
IMG_3747
IMG_3748

Phone

  • Hardware: iPhone SE 2020 2nd generation
  • OS Version: 17.7

Loop Version

  • Version Number: 3.4.1 (57)
  • Repo: should be loopkit

CGM

  • Device: Dexcom one+
  • Manager app: Dexcom app

Pump

  • Manufacturer: Insulet
  • Model: Omnipod Dash
  • Firmware version: --

Additional context
iPhone space: 121,1 GB/ 128 GB

@ValentinaN95
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Fixed by itself, it restarted after a few hours, I don't know how.

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