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General troubleshooting tips

Before logging an issue please check that:

  • You have the latest version installed (There may be a beta version that fixes your issue), see here for the latest releases and bug fixes: https://github.com/JohnCoates/Aerial/releases
  • Your issue isn't already mentioned in our issues. You may find a workaround there or a similar request already made.
  • Your problem isn't mentioned in the troubleshooting page.

If none of this fixes your issue, tell us about the problem you are experiencing or the feature you'd like to request.

Required information

In order to help us sort your issue, we ask that you provide the following information:

  • Mac model:
  • macOS version:
  • Monitor setup:

If appropriate, please enable Debug mode and Log to disk in Advanced tab and replicate your bug, then attach the AerialLog.txt file (You can access this file through the Advanced tab).

Description of issue / Feature request

{{Replace this}}