| description |
|---|
Chargeback events example |
Chargeback event payload will be sent to you in real-time every time when the status field changes. Please ensure you have validated the challenge provided.
{
"chargeback_id": "VYBBVY4",
"transaction": {
"invoice": {
"invoice_id": "VQ3X4OY",
"state": "COMPLETE",
"provider": "CARD-PAYMENT",
"charges": "3.63",
"net_amount": "100.00",
"currency": "KES",
"value": "103.63",
"account": "[email protected]",
"api_ref": "ISL_faa26ef9-eb08-4353-b125-ec6a8f022815",
"host": "https://sandbox.intasend.com",
"failed_reason": null,
"failed_code": null,
"failed_code_link": "https://intasend.com/troubleshooting",
"created_at": "2021-08-17T09:27:36.742159+03:00",
"updated_at": "2021-08-17T09:28:26.654541+03:00"
},
"value": "103.63",
"running_balance": "1898301.65",
"narrative": "ISL_faa26ef9-eb08-4353-b125-ec6a8f022815",
"created_at": "2021-08-17T09:28:26.271766+03:00",
"updated_at": "2021-08-18T12:20:20.852267+03:00"
},
"invoice": {
"invoice_id": "VQ3X4OY",
"state": "COMPLETE",
"provider": "CARD-PAYMENT",
"charges": "3.63",
"net_amount": "100.00",
"currency": "KES",
"value": "103.63",
"account": "[email protected]",
"api_ref": "ISL_faa26ef9-eb08-4353-b125-ec6a8f022815",
"host": "https://sandbox.intasend.com",
"failed_reason": null,
"failed_code": null,
"failed_code_link": "https://intasend.com/troubleshooting",
"created_at": "2021-08-17T09:27:36.742159+03:00",
"updated_at": "2021-08-17T09:28:26.654541+03:00"
},
"amount": "103.63",
"reason": "Unavailable service",
"status": "PENDING",
"resolution": null,
"staff_created": false,
"created_at": "2021-08-18T12:20:20.858491+03:00",
"updated_at": "2021-08-18T12:20:20.858509+03:00",
"challenge": "testnet"
}
| Value | Description |
|---|---|
| PENDING | Chargeback has just been recorded |
| CANCELLED | The Chargeback request has been canceled |
| DISPUTED | A dispute has been recorded against the chargeback |
| OVERDUE | The chargeback has been marked as delayed. Urgent action is needed to settle it. |
| COMPLETED | The chargeback issue has been resolved and closed successfully. |