Question about the file to be transferred is not visible in the Activity Windows of Aspera Connect

[blogsook]

Hello.

I accessed the web app with Aspera Connect SDK built-in and selected the file to be downloaded on this screen and downloaded it.

An Explorer window asking for the download location opens, and after clicking the OK button, the file is not visible in the Activity Windows of the Aspera Connect Program.

I tested Aspera Connect with Aspera Connect Ver 3.11 on the https://test-connect.ibmaspera.com/ site, and I see the file used for the test in the list of Activity Windows.

Q1). Is the above problem an Aspera Connect problem?

Q2). Is the file to be transferred not visible in the list of Activity Windows of the Aspera Connect Program when accessing the web app with Aspera Connect SDK built-in because Aspera Connect did not receive it?

Q3). The same problem occurs in Aspera Connect V4.22 and V3.11 when accessing the web app with Aspera Connect SDK built-in and not visible in the list of Activity Windows of the Aspera Connect Program. Is it because of the proxy settings information set in the WEB Broswer Proxy settings/OS settings?

Initializing IBM Aspera Connect
2024-10-30 11:59:10.069 [4338-000042b4] LOG INFO: Release Version: 3.11.2.63
2024-10-30 11:59:10.069 [4338-000042b4] LOG INFO: Internal Version: 3.11.2.63
2024-10-30 11:59:10.069 [4338-000042b4] LOG INFO: User-Agent: IBM Aspera Connect/3.11.2.63, (Windows 6.2)
2024-10-30 11:59:10.069 [4338-000042b4] LOG INFO: Application file path: C:/Users/cg0925.kim/AppData/Local/Programs/Aspera/Aspera Connect/bin/asperaconnect.exe
2024-10-30 11:59:10.069 [4338-000042b4] LOG INFO: ascp path: C:/Users/cg0925.kim/AppData/Local/Programs/Aspera/Aspera Connect/bin/ascp.exe
2024-10-30 11:59:10.069 [4338-000042b4] LOG INFO: CA bundle folder path: C:\Users\cg0925.kim\AppData\Local\Programs\Aspera\Aspera Connect\etc\curl-ca-bundle.crt
2024-10-30 11:59:10.069 [4338-000042b4] LOG INFO: Log level: INFO
2024-10-30 11:59:10.077 [4338-000042b4] LOG INFO: Settings: {
custom_configuration: false,
downloads.defaultDir: C:/Users/cg0925.kim/Downloads,
proxy.http.host: 12.127.100.100,
proxy.http.port: 8080,
proxy.http.use: true,
proxy.http.user: ,
proxy.provider: system,
transfers.iterationToken: 4

2024-10-30 12:21:36.130 [5a94-00005a98] LOG INFO: Version 4.2.12 (780)
2024-10-30 12:21:36.130 [5a94-00005a98] LOG INFO: Copyright IBM Corp. 2013, 2024

2024-10-30 12:21:36.130 [5a94-00005a98] LOG INFO: Internal 4.2.12 (780)
2024-10-30 12:21:36.130 [5a94-00005a98] LOG INFO: Qt Version: 6.5.2, compiled against: 6.5.2
2024-10-30 12:21:36.130 [5a94-00005a98] LOG INFO: User-Agent: 'IBM Aspera Connect/4.2.12 (780), (Windows 6.2)'
2024-10-30 12:21:36.130 [5a94-00005a98] LOG INFO: Application pathname: 'C:/Users/cg0925.kim/AppData/Local/Programs/IBM/Aspera Connect/bin/asperaconnect.exe'
2024-10-30 12:21:36.131 [5a94-00005a98] LOG INFO: ascp pathname: 'C:/Users/cg0925.kim/AppData/Local/Programs/IBM/Aspera Connect/bin/ascp.exe'
2024-10-30 12:21:36.131 [5a94-00005a98] LOG INFO: CA bundle pathname: 'C:/Users/cg0925.kim/AppData/Local/Programs/IBM/Aspera Connect/etc/curl-ca-bundle.crt'
2024-10-30 12:21:36.131 [5a94-00005a98] LOG INFO: app: Log threshold: INFO
2024-10-30 12:21:36.131 [5a94-00005a98] LOG INFO: app: > initializeSettings()
2024-10-30 12:21:36.194 [5a94-00005a98] LOG INFO: settings.getFromKeyChain(): 'proxy.http.password' not present
2024-10-30 12:21:36.194 [5a94-00005a98] LOG INFO: settings.getFromKeyChain(): 'proxy.fasp.password' not present
2024-10-30 12:21:36.194 [5a94-00005a98] LOG INFO: log.settings.applyThreshold(): base-platform[3], sync-lib[0], ui[INFO]
2024-10-30 12:21:36.194 [5a94-00005a98] LOG INFO: app: Log threshold: INFO
2024-10-30 12:21:36.194 [5a94-00005a98] LOG INFO: app: settings: {
"custom_configuration": false,
"downloads.defaultDir": "C:/Users/cg0925.kim/Downloads",
"proxy.http.host": "12.127.100.100",
"proxy.http.port": 8080,
"proxy.http.use": true,
"proxy.http.user": "",
Aspera Connect-3.11.zip
Aspera Connect-4.2.zip

[dwosk]

Hi @blogsook it is hard to say.

From the logs you posted, I don't see Connect receiving a request to start the transfer, which suggests the web app never started it.

Some additional questions -
Does the file actually get downloaded? It is possible that the web app is using an HTTP Gateway, in which case the file would be downloaded through the browser's download manager and not Connect.

The Aspera-hosted diagnostics site does not support HTTP Gateway, so that could explain why it works there but not on your primary web app.