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Moderators not getting notified about a flagged post #1718

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KrishaTerranIO opened this issue Nov 8, 2024 · 6 comments
Open

Moderators not getting notified about a flagged post #1718

KrishaTerranIO opened this issue Nov 8, 2024 · 6 comments

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@KrishaTerranIO
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KrishaTerranIO commented Nov 8, 2024

Hi All, not sure if this is a bug or if flagging is behaving the way it should be. I was testing community moderation for the video I'm creating and found that when a post is flagged, I (being the moderator) did not get a notification about it. I refreshed the page and still nothing came through. Is this a bug? Or is this something that mods don't get notified about?

Also noticing that "cleared posts" don't stay in the decisions tab / moderation log.

Lastly, how does a moderator remove content that's been flagged? As the moderator, I only see the option to delete the post, rather than remove content. When I delete the post, it removes it from the decisions tab completely.

@thomasgwatson
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thomasgwatson commented Nov 8, 2024

Yes, unfortunately I either misconfigured the moderation notifications/messages or used an old broken version of them for the moderation notifs.

I just cleared a post and it stayed in the moderation log... Did something else happen for yours? Did you delete them as an author?

We explicitly limited the new moderation actions to 'clear' because of trying to keep the new feature set as small as possible.

If you can only see delete and not 'remove from group' that is likely expected, because its likely a post you are the author of.

If you are a mod and its not your post, you should see

Screenshot 2024-11-08 at 1 47 56 PM

@tibetsprague
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tibetsprague commented Nov 9, 2024 via email

@KrishaTerranIO
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KrishaTerranIO commented Nov 9, 2024

I deleted a post I wasn't an author of I didn't see the "Remove this Post" option, only delete. BUT I believe I was the one who flagged the post. I will test this again and update. The post cleared from the moderation log all together, and I received "there's nothing to see here."

(UPDATE) I tested this again and saw the "remove post" option.

Ok, another issue, having some strange behavior with information clearing in the mod log then reappearing again. See video attached.

Screen.Recording.2024-11-09.at.9.33.58.AM.mov

afterwards, if I click on the stream, there is a flagged post in the stream that doesn't show up in the mod log.

Screenshot 2024-11-09 at 10 09 41 AM

@KrishaTerranIO
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I was able to reproduce the issue. The Mod log only displays when I click the flag on a flagged post. If I just click on the Decisions tab, nothing displays.

Uploading wonkyness with mod log.mov…

@thomasgwatson
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thomasgwatson commented Nov 9, 2024 via email

@KrishaTerranIO
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Gotcha, thanks Tom!

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