diff --git a/images/.DS_Store b/images/.DS_Store index 7199c9b0..57c422e8 100644 Binary files a/images/.DS_Store and b/images/.DS_Store differ diff --git a/images/manage/Zammad_Helpdesk_-_Macros.jpg b/images/manage/Zammad_Helpdesk_-_Macros.jpg new file mode 100644 index 00000000..c64c0f17 Binary files /dev/null and b/images/manage/Zammad_Helpdesk_-_Macros.jpg differ diff --git a/images/manage/Zammad_Helpdesk_-_Macros2.jpg b/images/manage/Zammad_Helpdesk_-_Macros2.jpg new file mode 100644 index 00000000..76c4bf1c Binary files /dev/null and b/images/manage/Zammad_Helpdesk_-_Macros2.jpg differ diff --git a/images/manage/Zammad_Helpdesk_-_Macros3.jpg b/images/manage/Zammad_Helpdesk_-_Macros3.jpg new file mode 100644 index 00000000..0c73d2f9 Binary files /dev/null and b/images/manage/Zammad_Helpdesk_-_Macros3.jpg differ diff --git a/images/manage/Zammad_Helpdesk_-_Macros4.jpg b/images/manage/Zammad_Helpdesk_-_Macros4.jpg new file mode 100644 index 00000000..26225c08 Binary files /dev/null and b/images/manage/Zammad_Helpdesk_-_Macros4.jpg differ diff --git a/images/manage/Zammad_Helpdesk_-_Macros5.jpg b/images/manage/Zammad_Helpdesk_-_Macros5.jpg new file mode 100644 index 00000000..64b01b2f Binary files /dev/null and b/images/manage/Zammad_Helpdesk_-_Macros5.jpg differ diff --git a/images/manage/Zammad_Helpdesk_-_Macros6.png b/images/manage/Zammad_Helpdesk_-_Macros6.png new file mode 100644 index 00000000..b3ec6706 Binary files /dev/null and b/images/manage/Zammad_Helpdesk_-_Macros6.png differ diff --git a/manage-macros.rst b/manage-macros.rst index e0a742cf..60949a5b 100644 --- a/manage-macros.rst +++ b/manage-macros.rst @@ -3,12 +3,31 @@ Macros You can use macros in Zammad to automate recurring sequences, saving time (and nerves). This allows a combined sequence of actions on the ticket to be executed with just one click. -In this mask you can add, edit and delete macros. One macro can contain any number of changes to the ticket. +In the Macros Management Mask you can add, edit and delete macros. -Is a macro created, it can be applied via two paths: +.. image:: images/manage/Zammad_Helpdesk_-_Macros.jpg -1. In the ticket on the right lower corner. There is an arrow next to the "update" button. All active macros are displayed here. -2. If you want to apply a macro for more then one ticket, you have to select all the corresponding tickets, click on them and move the mouse pointer. Now all macros are displayed and you can move all the tickets into it. +That's how the edit-mask look like: +.. image:: images/manage/Zammad_Helpdesk_-_Macros2.jpg - *It is advisable to make a note on the ticket when carrying out the action. This ensures that this step is visible to all users in the ticket.* \ No newline at end of file +One macro can contain any number of changes to the ticket. In this example you close the ticket, set the owner and tag the ticket - all with just one click! + +**Is a macro created, it can be applied via two paths:** + +1. In the ticket on the right lower corner. There is an arrow next to the "update" button. All active macros are displayed here: + +.. image:: images/manage/Zammad_Helpdesk_-_Macros3.jpg + + +2. If you want to apply a macro for more then one ticket, you have to select all the corresponding tickets in the overview: + +.. image:: images/manage/Zammad_Helpdesk_-_Macros4.jpg + +click on them and move the mouse pointer: + +.. image:: images/manage/Zammad_Helpdesk_-_Macros5.jpg + +Now all macros are displayed and you can move all the tickets into it: + +.. image:: images/manage/Zammad_Helpdesk_-_Macros6.jpg diff --git a/manage-overviews.rst b/manage-overviews.rst index 84f97a28..1f986476 100644 --- a/manage-overviews.rst +++ b/manage-overviews.rst @@ -19,7 +19,8 @@ hint With these settings you can choose whether to make the overviews available to an entire group of people (by selecting the role) or to specific users. The entries in both fields apply. This means that you can also select individual users in addition to sharing the overview for all role members. -**ONLY AVAILABLE FOR USERS / CUSTOMERS WITH SHARED ORGANIZATIONS:** + +++ONLY AVAILABLE FOR USERS / CUSTOMERS WITH SHARED ORGANIZATIONS:++ .. image:: images/manage/Zammad_Helpdesk_-_Overviews2.jpg