Skip to content

Latest commit

 

History

History
32 lines (21 loc) · 1.21 KB

settings-ticket.rst

File metadata and controls

32 lines (21 loc) · 1.21 KB

Ticket

Base

Ticket Hook
The identifier for a ticket, e. g. Ticket#, Call#, MyTicket#. The default is Ticket#.

Ticket Hook Position

The format of the subject.

Right means the number is at the right side, name of the ticket on the left: Some Subject [Ticket#12345]

Left means the number is at the left side, name of the ticket on the right: [Ticket#12345] Some Subject

None means there is no ticket-number, only the name of the ticket: Some Subject (without ticket number). In the last case you should enable "postmaster_follow_up_search_in" to recognize followups based on email headers and/or body.

Number

Ticket Number Format

Selects the ticket number generator module.

Increment increments the ticket number, the SystemID and the counter are used with "SystemID.Counter" format (e.g. 1010138, 1010139). With Date the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like "Year.Month.Day.SystemID.Counter" (e.g. 201206231010138, 201206231010139).

OPTIONS
With Checksum, a checksum will be appended to the counter. The format looks like "SystemID.Counter.CheckSum" (e. g. 10101384, 10101392). --> Checksum: --> MIN. SIZE OF NUMBER