Update job dashboards to include language that indicates that they auto-refresh and at what interval

[ccostino]

The dashboard that we currently have for all of our send jobs doesn't explain that the page auto-updates at a set interval, so it's not clear to users that they can stay on the page and they'll see updated information as messages are processed (especially for a large batch job):

We should update the display a bit to explain a little more of what is happening and what users can expect using plain language.

Implementation Sketch and Acceptance Criteria

• Work with the team to figure out some appropriate updates to the job dashboard view that use plain language and/or clear visuals to inform users what to expect and how the page works
• add animation to send button and make sure all send and cancel buttons on page are disable prior to commencing/creating the auto-refresh
• Write copy for describing auto-refresh on dashboard and message activity pages
• Review copy with appropriate team members
• Create a mockup of the changes and user test it within our team and our partners to make sure the changes make sense and are an improvement
• Implement the change(s) in the job dashboard templates
• Adjust any test as necessary

Security Considerations

• N/A with this change; this is providing clearer instructions on the display of a page that requires user access to the system.

[dmvancura]

there is a ticket related to this one (pending vs. sending status). with that conversation in-progress, i'd like to considered bringing this into next week's workload (week of 5/5). @ccostino could that work?

[dmvancura]

MMW statements: how might we help users understand an auto-update will occur? how might we visualize this update interval?

[ccostino]

Thanks, @dmvancura, and yes, we can bring this in next week to discuss!

[dmvancura]

move to in-progress to start discussion between content strategy and ux dev

[dmvancura]

"this message activity page auto updates to reflect the message send activity"
"this page auto updates. check back for final delivery details"
"message activity refreshes automatically"
^^ wordsmithing to find a simple explanation to add to message activity page that says what's happening behind the scenes for auto-update ^^

this is from discussion between content strategy and ux dev on 5/6/25

[dmvancura]

hi @CathyBeil and @ccostino attached to this comment is copy to consider to address this ticket's need. thank you

[dmvancura]

once copy is approved, @jonathanbobel can take on a couple tasks within this ticket including the mockup creation and i can test/review with team members for sensibility of the copy addition

[ccostino]

This looks good to me, thank you!

[dmvancura]

"This page refreshes automatically to show the latest message activity delivery rates, details, and reports. You can watch it in progress or check back later."

^^ this is the copy that carl and cathy approved. thank you much @jonathanbobel