Integrate ZenDesk as primary feedback for data.gov

[jbrown-xentity]

User Story

In order to simplify the current feedback process, data.gov team members want user feedback to flow directly into ZenDesk.

Acceptance Criteria

• GIVEN a user visits data.gov
  OR a user visits catalog.data.gov
  WHEN the user attempts to submit feedback
  THEN a ticket is created in ZenDesk
  AND the data.gov team is notified

Background

#4822

Security Considerations (required)

None, data is already in ZenDesk

Sketch

We will be replacing the touchpoints feedback form. The way ZenDesk does things is by embedding some javascript in the header, and a modal gets placed somewhere on the user screen to submit feedback. Things Tim and I discussed fixing/changing for this to be complete:

• Add the javascript to the header in both catalog and 11ty site, like this: https://github.com/GSA/datagov-11ty/pull/345/files
• Update the Contact page to remove the touchpoints form. Point people to the feedback modal, or emailing directly. That content will need to be changed: https://data.gov/user-guide/#contact-data-gov.
• Use any of the options for customization to improve user experience (icon, webpage location, etc)
• Decide and cleanup the form content for production use, and decide if we need one form for both sites or 2 different forms (one for dataset specific, other for generic feedback/questions)
• Final team approval and closing of PR's

[btylerburton]

Oooh we can customize the color with raw hex values: https://developer.zendesk.com/api-reference/widget/settings/#usage-2