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Troubleshooting.md

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This wiki page help you troubleshooting issues related to the client.

Troubleshooting "Boghe - IMS/RCS Client has stopped working"

Cheeking for .NET Framework 3.5 SP1

To check that .NET framework 3.5 SP1 is correctly installed on your machine yous should:

  1. Download the .NET verifier from here: http://boghe.googlecode.com/svn/branches/2.0/boghe/boghe-thirdparties/win32/netfx_setupverifier_new.zip
  2. Unzip the file and run netfx_setupverifier.exe. From the dialog box (see below), select .NET Framework 3.5 SP1 and press on Verify Now.
.NET Framework Verifier

To download .NET Framework 3.5 SP1: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en

Checking for C++ Runtime

  1. Download Dependency walker (http://www.dependencywalker.com/) and Install it
  2. Open Dependency walker
  3. Drag&Drop tinyWRAP.dll into Dependency Walker
  4. If the C++ runtime is missing then, Dependency walker will fail to find MSVCR90.DLL.

To download C++ Runtime for x86: http://www.microsoft.com/downloads/en/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en

Troubleshooting "Failed to start service manager"

On Windows Vista and 7 this is most likely caused by insufficient rights to create files in the current folder. As a workaround right click on BogheApp.exe and select Run as administrator.