Add Dolibarr ticket title into the notification email subject

[alsoft10]

Feature Request

Feature Request

We should have an Other Setup configuration to add Ticket Title directly into the Subject of the notification email.

Use case

This will make the Dolibarr email support more easy and real time. Customer can easily identify the desired notification email out of lots of notification email by the title. Customer can their email inbox using the title of the ticket and they can easily go through the conversation step by step.

Suggested implementation

No response

Suggested steps

No response

[zephyriony]

You can use an email model with this variables :
TICKET_TRACKID
TICKET_SUBJECT
TICKET_TYPE
TICKET_SEVERITY
TICKET_CATEGORY
TICKET_ANALYTIC_CODE
TICKET_MESSAGE
TICKET_PROGRESSION
TICKET_USER_ASSIGN

The reference used to be in the subject line, but I remember I removed it because it was being imposed on people who didn't want it. Just make an e-mail model if you want it.