diff --git a/app/controllers/api/v1/accounts/conversations_controller.rb b/app/controllers/api/v1/accounts/conversations_controller.rb
index 6311ccb08d16a..7e84c890bd1b4 100644
--- a/app/controllers/api/v1/accounts/conversations_controller.rb
+++ b/app/controllers/api/v1/accounts/conversations_controller.rb
@@ -3,7 +3,7 @@ class Api::V1::Accounts::ConversationsController < Api::V1::Accounts::BaseContro
   include DateRangeHelper
   include HmacConcern
 
-  before_action :conversation, except: [:index, :meta, :search, :create, :filter]
+  before_action :conversation, except: [:index, :meta, :search, :create, :filter, :ticket]
   before_action :inbox, :contact, :contact_inbox, only: [:create]
 
   def index
diff --git a/app/views/mailers/digitaltolk_mailer/send_email.erb b/app/views/mailers/digitaltolk_mailer/send_email.erb
new file mode 100644
index 0000000000000..5a6b9632a58b5
--- /dev/null
+++ b/app/views/mailers/digitaltolk_mailer/send_email.erb
@@ -0,0 +1,17 @@
+<p>You just got a form submission!</p>
+<br>
+
+<b>Form</b>
+<div><%= @form_name %></div>
+
+<br>
+<b>Site</b>
+<div>Digitaltolk</div>
+
+<br>
+<div><b>Submitted content</b></div>
+<% if @content.present? %>
+  <% @content.each do |key, value| %>
+    <div><%= key %>: <%= value %></div>
+  <% end %>
+<% end %>
\ No newline at end of file
diff --git a/app/workers/digitaltolk_email_worker.rb b/app/workers/digitaltolk_email_worker.rb
new file mode 100644
index 0000000000000..d8ec759d016ea
--- /dev/null
+++ b/app/workers/digitaltolk_email_worker.rb
@@ -0,0 +1,10 @@
+class DigitaltolkEmailWorker
+  include Sidekiq::Worker
+  sidekiq_options queue: :mailers, retry: 3
+
+  def perform(params)
+    data = JSON.parse(params).with_indifferent_access
+
+    Digitaltolk::DigitaltolkMailer.send_email(data).deliver_later
+  end
+end
diff --git a/config/routes.rb b/config/routes.rb
index f224f39f7103e..0e83f63a4854c 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -81,6 +81,7 @@
               get :meta
               get :search
               post :filter
+              post :ticket
             end
             scope module: :conversations do
               resources :messages, only: [:index, :create, :destroy] do
@@ -106,7 +107,6 @@
               post :unread
               post :custom_attributes
               get :attachments
-              post :ticket
             end
           end
 
diff --git a/lib/digitaltolk/add_conversation_service.rb b/lib/digitaltolk/add_conversation_service.rb
new file mode 100644
index 0000000000000..5ae833f074cd2
--- /dev/null
+++ b/lib/digitaltolk/add_conversation_service.rb
@@ -0,0 +1,69 @@
+class Digitaltolk::AddConversationService
+  attr_accessor :inbox_id, :params
+
+  def initialize(inbox_id, params)
+    @inbox_id = inbox_id
+    @params = params
+  end
+
+  def perform
+    find_or_create_contact
+
+    ConversationBuilder.new(params: ActionController::Parameters.new(conversation_params), contact_inbox: @contact_inbox).perform
+  end
+
+  private
+
+  def inbox
+    @inbox ||= Inbox.find_by(id: @inbox_id)
+  end
+
+  def find_or_create_contact
+    @contact = inbox.contacts.find_by(email: email_address)
+
+    if @contact.present?
+      @contact_inbox = ContactInbox.find_by(inbox: @inbox, contact: @contact)
+    else
+      create_contact
+    end
+  end
+
+  def create_contact
+    @contact_inbox = ::ContactInboxWithContactBuilder.new(
+      source_id: email_address,
+      inbox: inbox,
+      contact_attributes: {
+        name: identify_contact_name,
+        email: email_address,
+        additional_attributes: {
+          source_id: "email:"
+        }
+      }
+    ).perform
+    @contact = @contact_inbox.contact
+  end
+
+  def email_address
+    params.dig(:email)
+  end
+
+  def identify_contact_name
+    email_address.split('@').first
+  end
+
+  def conversation_params
+    {
+      account_id: params.dig(:account_id),
+      assignee_id: params.dig(:assignee_id),
+      contact_id: @contact.id,
+      inbox_id: params.dig(:inbox_id),
+      source_id: params.dig(:email),
+      additional_attributes: {
+        mail_subject: params.dig(:subject)
+      },
+      message: {
+        content: params.dig(:content)
+      }
+    }
+  end
+end
\ No newline at end of file
diff --git a/lib/digitaltolk/add_message_service.rb b/lib/digitaltolk/add_message_service.rb
new file mode 100644
index 0000000000000..28810e29f5baa
--- /dev/null
+++ b/lib/digitaltolk/add_message_service.rb
@@ -0,0 +1,35 @@
+class Digitaltolk::AddMessageService
+  attr_accessor :sender, :conversation, :content, :is_incoming
+
+  def initialize(sender, conversation, content, is_incoming = false)
+    @conversation = conversation
+    @content = content
+    @sender = sender
+    @is_incoming = is_incoming
+  end
+
+  def perform
+    return unless @conversation.present?
+
+    create_message
+  end
+
+  private
+
+  def create_message
+    return unless content.present?
+
+    Messages::MessageBuilder.new(sender, @conversation, message_params).perform 
+  end
+
+  def message_type
+    is_incoming ? 'incoming' : 'outgoing'
+  end
+
+  def message_params
+    {
+      message_type: message_type,
+      content: content
+    }
+  end
+end
\ No newline at end of file
diff --git a/lib/digitaltolk/digitaltolk_mailer.rb b/lib/digitaltolk/digitaltolk_mailer.rb
new file mode 100644
index 0000000000000..22503cd275ec8
--- /dev/null
+++ b/lib/digitaltolk/digitaltolk_mailer.rb
@@ -0,0 +1,22 @@
+class Digitaltolk::DigitaltolkMailer < ApplicationMailer
+  def send_email(params)
+    return unless smtp_config_set_or_development?
+    return unless params.dig(:to).present?
+    return unless params.dig(:from).present?
+
+    @form_name = params.dig(:form_name)
+    @content = params.dig(:data)
+
+    email_params = {
+      to: params.dig(:to),
+      reply_to: params.dig(:from),
+      subject: params.dig(:subject)
+    }
+
+    mail(email_params) do |format|
+      format.html do
+        render 'mailers/digitaltolk_mailer/send_email', layout: false
+      end
+    end
+  end
+end
\ No newline at end of file
diff --git a/lib/digitaltolk/fix_invalid_conversation.rb b/lib/digitaltolk/fix_invalid_conversation.rb
index 3d33b31c9dfbd..776bec845755b 100644
--- a/lib/digitaltolk/fix_invalid_conversation.rb
+++ b/lib/digitaltolk/fix_invalid_conversation.rb
@@ -31,6 +31,10 @@ def fix_conversation_contact
 
   def fix_message_email
     conversation.messages.incoming.where("content_attributes::text LIKE '%#{Digitaltolk::MailHelper::INVALID_LOOPIA_EMAIL}%'").each do |msg|
+      next if msg.blank?
+      next if msg.content_attributes.blank?
+      next if msg.content_attributes.dig(:email, :from).blank?
+
       msg.content_attributes[:email][:from] = [email_from_body]
       msg.save
     end
@@ -51,7 +55,7 @@ def email_from_body
     match = first_message.content.to_s.match(email_regex)
     return if match.nil?
     
-    @email_from_body = match[0]
+    @email_from_body = match.first
   end
 
   def find_or_create_original_contact
diff --git a/lib/digitaltolk/mail_helper.rb b/lib/digitaltolk/mail_helper.rb
index 7928a9c3cbaf8..e11c3ced764b3 100644
--- a/lib/digitaltolk/mail_helper.rb
+++ b/lib/digitaltolk/mail_helper.rb
@@ -6,7 +6,7 @@ def self.email_from_body(html_content)
     return if html_content.blank?
 
     match = html_content.to_s.match(EMAIL_REGEX)
-    match[0]
+    match.first
   rescue
     nil
   end
diff --git a/lib/digitaltolk/send_email_ticket_service.rb b/lib/digitaltolk/send_email_ticket_service.rb
index a7a15fba476ff..2d8d529f7ce4a 100644
--- a/lib/digitaltolk/send_email_ticket_service.rb
+++ b/lib/digitaltolk/send_email_ticket_service.rb
@@ -1,6 +1,9 @@
 class Digitaltolk::SendEmailTicketService
   attr_accessor :account, :user, :params, :errors, :conversation
 
+  CUSTOMER_TYPE = 2
+  TRANSLATOR_TYPE = 3
+  
   def initialize(account, user, params)
     @account = account
     @user = user
@@ -9,9 +12,19 @@ def initialize(account, user, params)
   end
 
   def perform
-    find_conversation
-    validate
-    create_message
+    begin
+      ActiveRecord::Base.transaction do
+        validate_params
+        find_or_create_conversation if @errors.blank?
+        validate_data if @errors.blank?
+        create_message if @errors.blank?
+      end
+    rescue StandardError => e
+      Rails.logger.error e
+      Rails.logger.error e.backtrace.first
+      @errors << e.message
+    end
+
     result_data
   end
 
@@ -26,54 +39,85 @@ def result_data
   def result_json(success, message)
     {
       success: success,
-      message: message
+      message: message,
+      conversation_id: @conversation&.id
     }
   end
 
   def conversations
-    @account.where(conversation_id: account)
+    inbox.conversations
+  end
+
+  def conversation_params
+    {
+      subject: params.dig(:title),
+      content: params.dig(:body),
+      inbox_id: params.dig(:inbox_id),
+      email: params.dig(:requester, :email),
+      assignee_id: nil,
+      account_id: @account.id,
+    }
+  end
+
+  def find_or_create_conversation
+    if for_customer?
+      @conversation = conversations.where("custom_attributes ->> 'booking_id' = ?", booking_id).last
+    elsif for_translator?
+      @conversation = Digitaltolk::AddConversationService.new(inbox_id, conversation_params).perform
+    end
+  end
+
+  def for_customer?
+    recipient_type.to_i == CUSTOMER_TYPE
+  end
+
+  def for_translator?
+    recipient_type.to_i == TRANSLATOR_TYPE
   end
 
-  def find_conversation
-    @conversation = Conversation.where("custom_attributes ->> 'booking_id' = ?", booking_id).last
+  def recipient_type
+    params.dig(:recipient_type)
+  end
+
+  def inbox
+    @inbox ||= @account.inboxes.find_by(id: inbox_id)
+  end
+
+  def inbox_id
+    params.dig(:inbox_id)
   end
 
   def booking_id
-    params.dig(:booking_id)
+    params.dig(:booking_id).to_s
   end
 
-  def validate
+  def validate_params
     if booking_id.blank?
-      @errors << "Parameter booking_id is required."
+      @errors << "Parameter booking_id is required"
     end
 
-    #validate email address
+    if recipient_type.blank?
+      @errors << "Recipient Type is required"
+    elsif !for_customer? && !for_translator?
+      @errors << "Unknown recipient_type #{recipient_type}"
+    end
 
-    if @conversation.blank?
-      @errors << "Conversation with booking number #{booking_id} not found"
+    if inbox.blank?
+      @errors << "Inbox with id #{inbox_id} was not found"
     end
   end
 
-  def create_message
-    return if @errors.present?
-
-    @message = @conversation.messages.build(message_params)
-    @message.save!
+  def validate_data
+    @errors << invalid_booking_message if @conversation.blank?
   end
 
-  def message_type
-    'outgoing'
+  def invalid_booking_message
+    "Conversation with booking ID #{booking_id} not found"
   end
 
-  def message_params
-    {
-      account_id: @conversation.account_id,
-      inbox_id: @conversation.inbox_id,
-      message_type: message_type,
-      content: @params[:body],
-      private: false,
-      sender: user,
-      content_type: 'input_email',
-    }
+  def create_message
+    return if @errors.present?
+
+    @message = Digitaltolk::AddMessageService.new(@user, @conversation, @params.dig(:body), true).perform
   end
 end
\ No newline at end of file
diff --git a/lib/digitaltolk/webflow_service.rb b/lib/digitaltolk/webflow_service.rb
index 42ced9751c711..705994b0a93e8 100644
--- a/lib/digitaltolk/webflow_service.rb
+++ b/lib/digitaltolk/webflow_service.rb
@@ -1,13 +1,129 @@
 class Digitaltolk::WebflowService
   attr_accessor :params
   
+  INFO_EMAIL = 'info@digitaltolk.se'
+  WEBFORM_EMAIL = 'webformular@digitaltolk.se'
+
   def initialize(params)
     @params = params
   end
 
   def perform
-    puts '----------------------------------------------'
-    puts "webflow_params: #{params}"
-    puts '----------------------------------------------'
+    # temporary disable
+    return false
+
+    unless form_submission?
+      Rails.logger.error "Error: webflow trigger type not supported '#{trigger_event}'"
+      return
+    end
+
+    process_webflow_submission
+  rescue StandardError => e
+    Rails.logger.error e
+    Rails.logger.error e.backtrace.first
+  end
+
+  private
+
+  def process_webflow_submission
+    if from_email.blank?
+      Rails.logger.error 'blank from email'
+      return
+    end
+
+    emails.each_with_index do |recipient_email, index|
+      next if recipient_email.blank?
+
+      second_interval = (10 * (index + 1))
+      Rails.logger.info "Sent webform email for #{from_email}"
+      DigitaltolkEmailWorker.perform_in(second_interval.seconds, email_params(recipient_email).to_json)
+    end
+  end
+
+  def emails
+    [INFO_EMAIL, WEBFORM_EMAIL]
+  end
+
+  def webflow_params
+    @params.dig(:params, :webflow)
+  end
+
+  def email_params(to)
+    {
+      'to': to,
+      'from': from_email,
+      'subject': subject,
+      'data': form_data,
+      'form_name': form_name
+    }
   end
+
+  def form_data
+    webflow_params.dig(:payload, :data)
+  end
+
+  def form_name
+    webflow_params.dig(:payload, :name)
+  end
+
+  def from_email
+    form_data.dig('Email-kom')
+  end
+
+  def subject
+    'You have a new form submission on your Webflow site!'
+  end
+
+  def trigger_event
+    webflow_params.dig(:triggerType)
+  end
+
+  def form_submission?
+    trigger_event.to_s.downcase == 'form_submission'
+  end
+
+  # def test_webhook_data
+  #   data = {
+  #     "params": {
+  #       "triggerType": "form_submission",
+  #       "payload": {
+  #         "name": "Info kontakt", 
+  #         "siteId": "6476e981f6a8eff9068d9af2", 
+  #         "data": {
+  #           "Name-kom": "Test JM", 
+  #           "Email-kom": "jmanuel.derecho@gmail.com", 
+  #           "phone-kom": "", 
+  #           "Bok．nr．": "#3364311", 
+  #           "Subject": "Mejl för tolk", 
+  #           "Meddelande": "Hej! Har bokat tolk men ser inte tolkens mejladress någonstans. Behöver den för att skicka video länk."
+  #         }, 
+  #         "submittedAt": "2024-02-01T15:35:45.897Z", 
+  #         "id": "65bbba510f02b427c7024707", 
+  #         "formId": "64dd32123cda9a590ffbf718"
+  #     }, 
+  #     "controller": "webhooks/webflow", 
+  #     "action": "process_payload", 
+  #     "webflow": {
+  #       "triggerType": "form_submission", 
+  #       "payload": {
+  #         "name": "Info kontakt", 
+  #         "siteId": "6476e981f6a8eff9068d9af2",
+  #         "data": {
+  #           "Name-kom": "Test JM", 
+  #           "Email-kom": "jmanuel.derecho@gmail.com", 
+  #           "phone-kom": "", 
+  #           "Bok．nr．": "#3364311", 
+  #           "Subject": "Mejl för tolk", 
+  #           "Meddelande": "Hej! Har bokat tolk men ser inte tolkens mejladress någonstans. Behöver den för att skicka video länk."
+  #         }, 
+  #         "submittedAt": "2024-02-01T15:35:45.897Z", 
+  #         "id": "65bbba510f02b427c7024707", 
+  #         "formId": "64dd32123cda9a590ffbf718"
+  #        }
+  #      }
+  #    }
+  #   }
+
+  #   ActionController::Parameters.new(data)
+  # end
 end
\ No newline at end of file