After failed payment customer invoice address changes to the dpd parcelshop address

[emilev79]

After an unsuccesfull or canceled payment the customer returns to checkout. Now the customer invoice address after order placement is the same as the DPD Parcelshop address.

[mvgucht]

Hey emilev79,

thanks for your feedback!
Could you provide me with some more details?

What version of Magento are you using?
Are there any other extensions that hook in the checkout?
is it with a specific paymentmethod? or just in general?

[emilev79]

Hi Michiel.

It's hard. We've seen it again. When I call the customer they didn't see anything strange. It happened with 3 different payment methods and from different countries so I'm not sure what is triggering the issue.
It does only happen after one payment was canceled and they try again. Then the second try gives the error.

[mvgucht]

Hey emilev79

I can't find any code that has the faintest hint of setting the billing address...
https://github.com/DPDBeNeLux/magento-DPD_Shipping/search?utf8=%E2%9C%93&q=billing

The only possible file that could have that effect is this one:
https://github.com/DPDBeNeLux/magento-DPD_Shipping/blob/8216ce0bd1f6358f39dffca40595cd4af4506aaa/app/code/community/DPD/Shipping/Model/Observer.php
but even there I can't see how it would rewrite the billing address.

Perhaps this isn't a DPD_Shipping bug but you payment service provider extensions?

[emilev79]

Well the payment extensions are seperate ones.

• appmerce omnikassa
• Jcode_IdealBasic
  and standard shop pickup. Will let you know when I find something.