diff --git a/app/views/service-assessments/assessments.html b/app/views/service-assessments/assessments.html index 12aa02f..11e1d38 100644 --- a/app/views/service-assessments/assessments.html +++ b/app/views/service-assessments/assessments.html @@ -11,25 +11,19 @@ A service assessment measures a service against the [14 points of the GOV.UK Service Standard](/service-standard). It's a space for service teams to get expert advice from a panel of specialists. -They're usually 4 hours long and take place on Tuesdays, Wednesdays, or Thursdays. - - ## Why have one All services need to have an assessment. Getting assessed is a condition of your cabinet office spend approval. -Read the guidance for [what counts as a transactional service](https://www.gov.uk/service-manual/service-assessments/check-if-need-to-meet-service-standard#what-counts-as-a-transactional-service). - - ## When to book a service assessment -Service assessments happen at the end of alpha, private and public beta and live phases. +Service assessments happen at the end of alpha, private and public beta phases. They're usually 4 hours long and take place on Tuesdays, Wednesdays, or Thursdays. You should request a service assessment at least 5 weeks in advance so that the service assessment plus team has time to arrange an assessor panel. -If you’re in discovery, you should book a [discovery peer review](/service-assessments/discovery-peer-review). This will help the team to understand what the problem is, priorities and whether to move into alpha. +If you're in discovery, you should book a [discovery peer review](/service-assessments/discovery-peer-review). This will help the team to understand what the problem is, priorities and whether to move into alpha. [Book a service assessment](/book). @@ -39,7 +33,8 @@ Some non-transactional services may also need to be assessed by a cross-government panel. The service assessment plus team can advise on this when you book your assessment. - +Read the guidance for [what counts as a transactional service](https://www.gov.uk/service-manual/service-assessments/check-if-need-to-meet-service-standard#what-counts-as-a-transactional-service). + ## DfE panel assessment @@ -99,7 +94,7 @@ Assessors will review the work of a service team in a [proportionate way](https://www.gov.uk/service-manual/service-assessments/check-if-need-to-meet-service-standard#adapting-the-service-standard) against the Service Standard. -They will take into account the context the team are working in and ask questions to support the team in demonstrating why they’ve built what they've and how they’ve met the standard. +They will take into account the context the team are working in and ask questions to support the team in demonstrating why they’ve built what they have and how they’ve met the standard. ### After the assessment diff --git a/app/views/service-assessments/discovery-peer-review.html b/app/views/service-assessments/discovery-peer-review.html index da69651..f4d6eb4 100644 --- a/app/views/service-assessments/discovery-peer-review.html +++ b/app/views/service-assessments/discovery-peer-review.html @@ -15,7 +15,7 @@ It's a way to get feedback and recommendations at the end of this phase. All discoveries in DfE are required to have one. -It's not an assessment. There are no assessments at discovery. +It's not an assessment, your work will not be RAG rated. There are no assessments at discovery. [Book a discovery peer review.](/book) diff --git a/app/views/service-assessments/index.html b/app/views/service-assessments/index.html index 0f6af47..69c5ffe 100644 --- a/app/views/service-assessments/index.html +++ b/app/views/service-assessments/index.html @@ -4,7 +4,7 @@ {% set pageName = "Overview" %} {% set seoPageDescription = "What a service assessment or peer review is and how to book one in the Department for Education."%} -{% set pageDescription = "What a service assessment or peer review is and how to book one in DfE."%} +{% set pageDescription = "What a service assessment or discovery peer review is and how to book one in DfE"%} @@ -24,8 +24,6 @@ Service assessments happen at the end of alpha, private beta and public beta phases. If you are in the discovery phase, you should have a [peer review](/service-assessments/discovery-peer-review). -Read the guidance for [what counts as a transactional service](https://www.gov.uk/service-manual/service-assessments/check-if-need-to-meet-service-standard#what-counts-as-a-transactional-service). - A service may be assessed by a panel of people from across government or within DfE. @@ -47,24 +45,26 @@ You need a DfE panel assessment if your service or product is: - transactional and will have less than 100,000 transactions per year -- non-transactional +- non-transactional, or - an information service -The panel will be made up of people from across professions in DfE. - Book a DfE panel service assessment by emailing the service assessment plus team. -## Peer reviews +## Discovery peer reviews -You need an end-of-phase peer review if your service or product is in the discovery phase +You need a peer review if your in the discovery phase. -The outcome of a discovery peer review will be a report sharing what the team has done well and what they need to improve. +The outcome will be a report sharing what the team has done well and what they need to improve. You will no longer get a RAG rating. Book a discovery peer review by emailing the service assessment plus team. -If you would like a mid-phase peer review at the alpha or beta phase, you can arrange one as a team with DDaT colleagues. +## Mid or end of phase peer reviews + +If you would like an alpha or beta mid-phase peer review, you can arrange this yourself within your team or ask other DDT colleagues to review your work. They do not need to be assessors. + +Mid-phase peer reviews can be a useful way to get feedback and recommendations as you prepare for a service assessment. -They can be a useful way to get feedback and recommendations as you prepare for a service assessment. +End of phase peer reviews are now service assessments. {% endmarkdown %}