Errors when uploading media

[wmenge]

When uploading media, we sometimes get an error. When it works it is quite slow. Your support team asked to create a ticket in this space.

We are using the java bynder api (bynder-java-sdk-1.0.9-SNAPSHOT-jar-with-dependencies.jar).

We get exceptions when making the following call:
SaveMediaResponse response = getAssetBankService().uploadFile(uploadQuery).blockingSingle();

The following exception is thrown:
com.bynder.sdk.service.exception.BynderUploadException

Message:
Converter did not finishe. Upload not completed.

Thrown from:
{ "class": "com.bynder.sdk.service.upload.FileUploader", "method": "lambda$null$6", "file": "FileUploader.java", "line": 150, "exact": false, "location": "bynder-java-sdk-1.0.9-SNAPSHOT-jar-with-dependencies.jar", "version": "?" },

Please let us know if you need anymore information.

regards,

Wilco Menge

[greenrya]

We are seeing a similar issue when using C#, were you able to resolve it?

Calling Bynder GetAssetService().UploadFileAsync() - BrandId: 1FD236ED-1AF0-4A4B-BCF21A49E680A7D0 MediaId: 05E03F0D-3C88-4BC5-BA028D844D2DE9B6, Filepath: 8022.dwg
Information
2021-12-08 06:24:46.344
SendHttpRequest - Status: InternalServerError Body: {"message":"Upload not ready","retry":1,"success":false} Headers: Connection = keep-alive, Date = Wed, 08 Dec 2021 06:24:46 GMT, Server = nginx, Cache-Control = no-store, must-revalidate, no-cache, X-Frame-Options = SAMEORIGIN, Access-Control-Allow-Origin = *, Access-Control-Allow-Credentials = true, Access-Control-Allow-Methods = GET, POST, PUT, DELETE, OPTIONS, Access-Control-Allow-Headers = DNT,X-CustomHeader,Keep-Alive,User-Agent,X-Requested-With,If-Modified-Since,Cache-Control,Content-Type,Authorization,X-Bynder-Integration, X-Cache = Error from cloudfront, Via = 1.1 063a9ddbb93cf698306df937132cd318.cloudfront.net (CloudFront), X-Amz-Cf-Pop = SFO5-C1, X-Amz-Cf-Id = qhfgb4BPqmp49cAXWBuDgbNekYK8kHVUYgTZxF7PKjRgZ0dnFpdEnw==