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TypeIt4Me text expander deletes existing content in the Classic block #93232

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galakhyati opened this issue Aug 3, 2024 · 4 comments
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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Feature] Post/Page Editor The editor for editing posts and pages. Needs triage Ticket needs to be triaged [Platform] Simple [Pri] Normal Schedule for the next available opportuinity. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended

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@galakhyati
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Quick summary

When using the text expander software TypeIt4Me on the Classic block, it replaces all the text in the Classic block and converts the expanded text to the block editor's Paragraph block. TypeIt4Me is a third-party tool.

We've set an expectation for the support since it is a third-party application. We did mention some workarounds, but they expect the text expanders to work on Classic block since it works for block editors without an issue. They mentioned the following:

Given the great utility and common use of text expanders — and the fact that the text expander works fine in (say) the Paragraph block and the List block and the Quote block, among others, I really think it should work in the Classic block as well.

Ticket: 8560521-zd-a8c

Steps to reproduce

  1. Have some text in the Classic Block
  2. Use TypeIt4Me to expand some text
  3. When it expands, it removes all the text from the Classic block and converts the expanded text to Paragraph block.

What you expected to happen

To expand the text in the Classic Block and not replace the existing block

What actually happened

The expanded text from the text expander application replaces all the text from the Classic block and converts it to block editor's Paragraph block.

Impact

One

Available workarounds?

Yes, difficult to implement

Platform (Simple and/or Atomic)

Simple

Logs or notes

No response

@galakhyati galakhyati added [Type] Bug When a feature is broken and / or not performing as intended [Feature] Post/Page Editor The editor for editing posts and pages. Needs triage Ticket needs to be triaged [Product] WordPress.com All features accessible on and related to WordPress.com. [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. labels Aug 3, 2024
@github-actions github-actions bot added [Platform] Simple [Pri] Normal Schedule for the next available opportuinity. labels Aug 3, 2024
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github-actions bot commented Aug 3, 2024

Support References

This comment is automatically generated. Please do not edit it.

  • 8560521-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Aug 3, 2024
@hngdny
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hngdny commented Aug 4, 2024

Seems to be related to #91148

@jartes
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jartes commented Aug 21, 2024

📌 REPRODUCTION RESULTS

  • Tested on Simple – Replicated
  • Tested on Atomic – Replicated / Could Not Replicate / Uncertain
  • Replicable outside of Dotcom – Yes

📌 FINDINGS/SCREENSHOTS/VIDEO
I was able to replicate it with TextExpander and Alfred:

LU8n4L.mov

However, this is a duplicate from #91148

📌 ACTIONS

  • Closed as duplicate

@jartes jartes closed this as not planned Won't fix, can't repro, duplicate, stale Aug 21, 2024
@jartes
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jartes commented Aug 22, 2024

Noting that this is only happening now on Atomic. Simple sites are now displaying the the Classic Block with a pop-up, and when adding content through text expander apps, it works without getting the content replaced.

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Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Feature] Post/Page Editor The editor for editing posts and pages. Needs triage Ticket needs to be triaged [Platform] Simple [Pri] Normal Schedule for the next available opportuinity. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended
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3 participants