POWR320D automatically turning off

[andreihoreica]

I have an device POWR320D from sonoff and after integration it turn off automatically after 7-10 minutes of power on regardless of having or not consumption on the device. After this switching off the device even the setting of "Power-on State" reset. I've search all the integration and i've remade the integration several times but still didn't find what trigger this switching off the device. Did anyone ran into this problem? Where can I search to see what is triggering my device?

sonoff-01JCG83RP5T034ZSPD6C7QN4QT-AC power -d0d41937218dbc595d228e0e69b397d6.json
config_entry-sonoff-01JCG83RP5T034ZSPD6C7QN4QT.json

[AlexxIT]

Your device has several auto off settings (power protection). You can find them in your file.

[driagi]

With a POW Origin, today i've the same problem. At the same time I get this error:
Home Assistant : 2025-01-10 10:05:37.712 WARNING (MainThread) [custom_components.sonoff.core.ewelink.cloud] Cloud ERROR: {'error': 504, 'reason': 'Request Timeout', 'deviceid': '1002xxxxxxxx', 'apikey': 'xxxxx3de-7347-488e-88e2-54dxxxxxxxxxxx', 'sequence': '1736499932689'}

It may be a coincidence, but now, by deactivating Auto Option and setting Cloud Option, the problem seems to have disappeared.

The shutdowns are not visible in the Ewelink log and the statistics for the month have disappeared (Ewelink)

If it helps, I have Power on state:off
I don't have any security settings

[vegos]

I have the same problem for the last 3-4 days.
Cloud ERROR: {'error': 504, 'reason': 'Request Timeout'
POWR320D running Firmware: 1.1.1
I changed yesterday from auto to cloud mode, it worked for a couple of hours and then started again to turned off.

[AlexxIT]

504 not related to this issue. Your problem with bad WiFi connection.

[vegos]

AP is one meter with clear view

[AlexxIT]

The error is pretty obvious. Cloud can't send command to device.
It could also be a problem with your Internet. Connection from your router to the ewelink servers.

[vegos]

It happened again right now.
Checked logs, no disconnection or low signal.

[vegos]

No problem with other sonoff devices

[aferende]

ZigBee or wifi? Bridge?

[driagi]

I also don't have wifi problems and have never had them.
I also reported that in correspondence with those errors, the POW turns off.

[driagi]

ZigBee or wifi? Bridge?
Wifi

[AlexxIT]

Ah. It's energy sensor problem. It's other issue. You should disable energy sensor for this device. And find issue about it. I don't remember it's number. It's known problem with this device model.